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All Journal Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat International Journal of Scientific Multidisciplinary Research (IJSMR)
Suwoto
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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Evaluation of Public Services through the "Lapor Pak Yes" Program at the Communication and Informatics Office of Lamongan Regency Suwoto; Ika Devy Pramudiana; Sri Kamariyah; Zainal Fatah
International Journal of Scientific Multidisciplinary Research Vol. 2 No. 12 (2024): December 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsmr.v2i12.13064

Abstract

This study aims to evaluate the implementation of the "Lapor Pak Yes" program initiated by the Communication and Information Technology Office of Lamongan Regency as an innovation in public service. The program is designed to accelerate the resolution of public complaints through various communication channels, such as WhatsApp, Instagram, Telegram, and the national platform SP4N-LAPOR!. This research utilizes Dunn's (2003) policy evaluation theory, which includes six main criteria: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. A qualitative approach was employed in this study, with data collection techniques including in-depth interviews, observations, and document analysis. The study involves various stakeholders, including local government officials and community members who actively use the "Lapor Pak Yes" program. The data collected highlights findings regarding the program's effectiveness in addressing public complaints, the challenges faced, and its impact on improving the quality of public services. The findings reveal that although the number of complaints received was relatively high, with approximately 319 reports related to civil services in 2022, the rate of complaint resolution remains low. Around 40% of reports concerning infrastructure issues, such as road repairs and flood management, were not promptly addressed
Penyuluhan Dan Pelatihan Pembuatan Sabun Transparan Suwoto; Indrawijaya, Budhi; Wibisana, Ahmad
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 5 No 1 (2024): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/abdilaksana.v5i1.38485

Abstract

Telah dilakukan kegiatan PKM berupa penyuluhan dan pelatihan pembuatan sabun transparan. Kegiatan dilakukan di RW 019 Perumahan Villa Pamulang Pondok Benda Pamulang. Sabun merupakan kebutuhan pokok yang dibutuhkan untuk menjaga kebersihan dan kesehatan. Selama ini sabun diperoleh masyarakat dari membeli produk yang sudah ada dan merupakan bagian dari kebutuhan pokok mereka. Dengan semakin meningkatnya pengetahuan dan kesadaran masyarakat akan pentingnya menjaga kesehatan, kebutuhan akan sabun mandi dengan kondisi tertentu seperti herbal dengan berbagai manfaat tambahan dan juga tampilan yang transparan dan menarik makin dibutuhkan masyarakat.Pembuatan sabun ini cukup mudah dilakukan oleh masyarakat awam tanpa menggunakan peralatan khusus, namun diperlukan pengetahuan tentang sabun dan bahan lain terkait serta potensi bahaya yang dapat ditimbulkan. Pada pelatihan pkm ini diajarkan cara pembuatan sabun. Pelatihan dilakukan berupa penjelasan oleh dosen dan dilakukan praktek langsung oleh mahasiswa di depan para peserta. Pelatihan berlangsung lancar dan mendapat sambutan yang sangat baik dari masyarakat. Para peserta berharap agar kegiatan PKM dapat dilakukan secara berkesinambungan sehingga masyarakat dapat menerapkan pelatihan ini dalam pengembangan kewirausahaan dan dapat menunjang ekonomi masyarakat.
Co-Authors Ahmad Wibisana, Ahmad Ika Devy Pramudiana Indrawijaya, Budhi Sri Kamariyah Zainal Fatah