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All Journal Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Indonesian Journal of Public Policy Review Jurnal Inovasi Pembangunan IJEFSD Proceeding of International Conference on Social Science and Humanity Journal of Geography, Regional Planning and Development

Fitria Agustina, Isna

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Author-ID : 7594615

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KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI PELAYANAN VIA ONLINE (PLAVON) DALAM MEWUJUDKAN E-GOVERNMENT Haliza, Siti Nur; Fitria Agustina, Isna
Inovasi Pembangunan : Jurnal Kelitbangan Vol 7 No 3 (2019): December 2019
Publisher : Balitbangda Provinsi Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35450/jip.v12i02.489

Penelitian tertulis tujuannya untuk mengidentifikasi kualitas pelayanan administrasi kependudukan melalui Pelayanan Via Online (PLAVON) dalam mewujudkan e-government di Desa Kajeksan, Kecamatan Tulangan, Kabupaten Sidoarjo. Dalam penelitian tertulis, metode yang digunakan ialah metode kualitatif dan informan yang dipilih dengan metode purposive sampling. Data dalam penelitian tertulis diperoleh dengan 3 teknik pengumpulan data yakni observasi, wawancara dan dokumentasi. Data primer dilaksanakan dari hasil observasi dan wawancara dengan responden yang relevan, sedangkan data sekunder berasal dari studi kepustakaan yang mencakup buku, artikel, jurnal ilmiah dan dokumen terkait kualitas pelayanan administrasi kependudukan melalui Pelayanan Via Online (PLAVON) dalam mewujudkan e-government. Hasil dari penelitian tentang kualitas pelayanan administrasi kependudukan melalui Pelayanan Via Online (PLAVON) dalam mewujudkan e-government di Desa Kajeksan, Kecamatan Tulangan, Kabupaten Sidoarjo ini memperlihatkan yakni pada indikator pertama dalam Bukti Nyata (Tangibles) masih belum sepenuhnya optimal karena aparatur desa kurang disiplin dalam hal jam kerja. Pada indikator kedua dalam Kehandalan (Reliability) sudah sepenuhnya optimal karena operator plavon sudah sangat handal dengan website plavon sehingga memudahkan proses layanan menjadi lebih efisien. Pada indikator yang ketiga dalam Ketanggapan (Responsiveness) sudah cukup optimal karena selain cepat dan tepat, operator plavon akan dengan cermat memeriksa dokumen masyarakat sehingga meminimalisir adanya kesalahan pada saat menginput data ke website plavon. Operator plavon selalu menampung setiap keluhan masyarakat dan mencarikan solusi terbaik. Pada indikator keempat dalam Jaminan (Assurance) cukup optimal karena operator plavon belum bisa memberikan jaminan waktu mengenai proses layanan namun pada jaminan biaya dan legalitas operator plavon dapat memberikan jaminan. Pada indikator kelima dalam Empati (Empathy) sudah sangat optimal karena aparatur desa akan segera membantu menyelesaikan masalah tersebut secara adil sesuai dengan antrian dan tidak membeda-bedakan berdasarkan jabatan, golongan, ras maupun agama.

Insights into Enhancing Rural Service Quality through Community-Driven Research Pratama, Yoga Putra Nur; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1383

This research analyzes the quality of population administration services in Kejapanan village, Gempol District, Pasuruan Regency, focusing on both inhibiting and supporting factors. Using a descriptive qualitative approach, data were gathered through interviews, observations, and documentation with village officials and community users. Findings indicate deficiencies in service facilities, reliability due to established standards, responsiveness through a suggestion box, inadequate punctuality, and strong empathy from officials. Challenges include human resource quality and employee discipline, while training supports service improvements. Enhancing facilities, discipline, and training are recommended to boost service quality. Highlights: Service Deficiencies: Gaps in facilities, infrastructure, and punctuality impact quality. Officer Reliability: Established standards ensure reliable administration and service support. Community Interaction: Responsiveness and empathy foster positive community relations. Keywords: population administration, service quality, village governance, qualitative research, community satisfaction

Transforming Food Security for Economic Independence in Indonesia Sari, Endang Kumala; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1384

Food security, crucial for ensuring access to sufficient, nutritious food, is a key government focus. This study examines the food security program in Watutulis Village, Prambon District, aimed at achieving economic independence. Using a descriptive qualitative method, data were collected through interviews, observations, and documentation, with purposive sampling of knowledgeable informants. Results show successful efforts in food production and access, notably through fish farming, but limited utilization of these resources beyond household consumption. The study suggests enhancing collaborations with local businesses to create value-added food products, driving economic growth and independence for the village. Highlights: Successful food production and access via fish farming. Limited food utilization beyond household consumption. Need collaboration with local businesses for economic growth. Keywords: food security, Watutulis Village, economic independence, food utilization, qualitative research

Effective Facilitation and Major Improvements through Revamping Wage Regulations in Indonesia Evendi , Zakaria; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1385

This study examines the role of the Sidoarjo Regency Manpower Office in determining the Regency/City Minimum Wage (UMK). Using a qualitative approach, data were collected through interviews, observations, and documentation with key informants such as workers' unions, employers, and government officials. The findings reveal that the Manpower Office effectively facilitates wage determination by providing necessary infrastructure, forming wage councils, and aligning with central government regulations. However, improvements in infrastructure efficiency and the development of clearer, faster regulatory methods are needed. This research highlights the office's strengths and areas for enhancement in setting fair minimum wages. Highlights: Effective Facilitation: Provides infrastructure and forms wage councils for UMK determination. Regulatory Alignment: Complies with central government policies and living needs. Infrastructure Improvement: Enhances efficiency and develops faster, clearer regulations. Keywords: Sidoarjo Regency, Manpower Office, Minimum Wage, Labor Regulation, Qualitative Research

Bridging the Digital Divide to Improve Village Governance for Global Efficiency Khoiroh, Mazroul; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1391

This study analyzes the performance of village officials in Glagaharum Village's administrative services using a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, and analyzed using Miles and Huberman's techniques. Evaluated through T. R. Mitchell's indicators—Work Quality, Communication, Timeliness, Ability, and Initiative—the findings reveal that while technical guidance improves service quality, communication and technological challenges persist. Many officials lack technological skills, affecting service timeliness and initiative. The study highlights the need for targeted training to enhance officials' technological proficiency and improve overall service delivery. Highlights: Targeted Training: Improve officials' technological skills. Communication Struggles: Address difficulties with online services. Timeliness Concerns: Online service issues hinder punctuality. Keywords: Village administration, performance evaluation, qualitative research, service delivery, technological skills

Uncovering Stunting Prevention through the Important Role of Posyandu Cadres Anisyah, Dewi; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1392

This study analyzes the role of posyandu cadres in preventing stunting in Cangkring Village, Malang, Beji District, Pasuruan Regency, using a descriptive qualitative approach. Data were gathered through interviews, observation, and documentation from village heads, posyandu cadres, midwives, and mothers of toddlers. Utilizing Lawrence Green's framework, the findings reveal that stunting prevention is hindered by limited parental knowledge (Predisposing Factors), inadequate health facilities (Enabling Factors), and low community awareness (Reinforcing Factors). The research highlights the need for better education, improved facilities, and stronger community and governmental support to enhance posyandu effectiveness in stunting prevention. Highlights: 1. Knowledge Gap: Parental knowledge about stunting is insufficient.2. Infrastructure: Health facilities are inadequate and poorly maintained.3. Community Support: Low public awareness reduces posyandu effectiveness. Keywords: Posyandu cadres, stunting prevention, rural health, qualitative research, community health

Planning for the management of village-owned enterprises (BUMDes) Taufikur Rakhman, Antony; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 18 (2022): April
Publisher : Universitas Muhammadiyah Sidoarjo

The weak understanding of BUMDes is what makes BUMDes discourse not well socialized to the villagers. How can you socialize if your own understanding is still very inadequate. As a result, the issue of BUMDes only blows on the village elite only or only in the village device circle. The weak development of human resources is what makes the institutional capacity and entrepreneurship of the village undeveloped and the lack of personnel to manage BUMDes MARGO JOYO in Semambung village jabon subdistrict and the thing that is no less important is most young people to work. It is still difficult to convince young people that BUMDes can guarantee harmony for its activists. The methods used qualitative descriptive data are obtained through observation, documentation, interviews and using the source of books, journals, and policy documents. The result of this research is that there are three processes of managing village-owned enterprises (BUMDes) namely planning which in planning there are 2 categories including work program plans that include making budget budgets to get capital and can open new business units. The second category in the planning is the acceptance target plan which includes socialization of Semambung Village residents to participate in the use of POS Indonesia services in electronic bill payment services.

Resources For Implementing The Smart Indonesia Program In An Effort To Equalize Education Rifqi Abdillah, Moch; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 18 (2022): April
Publisher : Universitas Muhammadiyah Sidoarjo

The Smart Indonesia Card Policy as a form of government program launched to address the problem is still found in many students who are still of school age but drop out of school due to financial difficulties given to students from Elementary School or Madrasah Ibtida'iyah, Junior High School or Madrasah education levels Tsanawiyah, Vocational High School or Senior High School or Madrasah Aliyah. One of the regencies or cities in East Java that has realized acceptance of the Smart Indonesia Program is Sidoarjo Regency. including the class as students whose parents are underprivileged or students whose parents are registered as owners of PKH and KKS cards. However, in its implementation there are still some obstacles, such as those at SDN Kenongo 1, namely the acceptance of the Smart Indonesia program is still uneven and has decreased when implementing it due to the lack of monitoring and data collection carried out by homeroom teachers on students, besides that, socialization to parents and guardians of students is only carried out when taking report cards only. The purpose of this study is to find out how the resources for implementing the smart Indonesia program are in an effort to equalize education. This research is a qualitative descriptive study using a purposive sampling technique in determining informants. Data collection techniques were carried out by interview, observation, and documentation.

Clean And Green City Program Roudhotul Mufaridah, Siti; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 19 (2022): July
Publisher : Universitas Muhammadiyah Sidoarjo

The Clean and Green Sidoarjo Program in Kepuh Kemiri Village in addition to overcoming existing environmental problems, also aims to develop public awareness to care about the surrounding environment and change people's behavior not to throw garbage in any place, process waste into economic value. The use of a qualitative approach to the writing method. Methods of collecting data through interviews, field observations, and documentation. The collection of two types of data, primary data and secondary data. The author uses the data analysis method : data collection, data reduction, data presentation, and reasoning. From the results of this paper, the implementation of the Clean and Green Sidoarjo program has been running according to predetermined indicators, although there are several obstacles faced.

Government Strategy In Market Service Retribution Through E-Nyank System Mawaddah Warohma, Ayu; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 19 (2022): July
Publisher : Universitas Muhammadiyah Sidoarjo

Regional autonomy gives authority to districts or cities to regulate each district or city individually. Regional autonomy has been officially enacted since January 1, 2001. It is hoped that the implementation of autonomy will allow districts to be more creative in obtaining individual local revenues and financing district outputs in running the government. Implementation of the Government's Strategy in Market Service Retribution Through the E-Nyank System at Gedangan Market, Sidoarjo Regency cannot be separated from obstacles. The problem of implementing the program strategy is, first, the lack of a retribution checking officer in checking retribution payments, so that they are less effective in carrying out their duties. Second, the human resources at Gedangan Market who don't want to bother using smartphones and top-up balances. This study aims to analyze the Government's Strategy in Market Service Retribution through the E-Nyank System at Gedangan Market, Sidoarjo Regency. The type of research used is descriptive qualitative. Data collection techniques were carried out through observation, interviews and documentation. Determination of informants using purposive sampling technique. The data analysis technique was carried out by collecting data, reducing data, presenting data, and drawing conclusions. The results of this study indicate that the Government's Strategy in Market Service Retribution is not yet optimal through the E-Nyank System at Gedangan Market, Sidoarjo Regency marked by the unfulfilled indicators in the strategy process according to Kooten in Salusus (2006:104-105), namely organizational strategy indicators, program strategy, resource support strategy and institutional strategy.

Co-Authors Anisyah, Dewi Endang Kumala Sari, Endang Kumala Evendi , Zakaria Firdaus , Vera Firdaus Nuzulla, Mei Fitri Lestari, Winda Fudiana Dwi Safitri, Afif Haliza, Siti Nur Hedar, Fitria Hendra Sukmana Hilda Pandu Winata , Rury Isnaini Rodiyah Khoiroh, Mazroul Mawaddah Warohma, Ayu Pratama, Yoga Putra Nur Rachma Aulia, Sylvi Rifqi Abdillah, Moch Roudhotul Mufaridah, Siti Taufikur Rakhman, Antony

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