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All Journal Journal Industrial Servicess Journal of Systems Engineering and Management
Sonda, Atia
Universitas Sultan Ageng Tirtayasa
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Journal : Journal Industrial Servicess

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Building a resilient supply chain: Mitigating risks in label-holder production Ulfah, Maria; Bahauddin, Achmad; Ekawati, Ratna; Sonda, Atia; Muharni, Yusraini; Fachrur, Aditya Rahadian
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24497

Abstract

This study investigates risk mitigation strategies within the label holder supply chain at a company specializing in convection-produced label holders. The House of Risk approach will be used to identify and prioritize potential risks and their sources throughout the supply chain activities, as defined by the Supply Chain Operation Reference (SCOR) method. Common supply chain risks include torn mica, detached stitches, and improper strap lengths. The risk identification process within the label holder supply chain activities resulted in 30 risk events, 27 risk agents, and 13 prioritized risk mitigation actions. These actions include regular routine machine maintenance, employee briefings, identifying backup suppliers, consistent performance monitoring, station coordination before production, machinery and tool upgrades for quality assurance, yearly shutdowns/maintenance, establishing customer contracts, user feedback coordination, training for raw material receiving personnel, implementing periodic product testing, enacting efficient inventory management practices, and improving finished goods quality management.
Identification and strategy for the risk mitigation of supply chain with Fuzzy House of Risk: A case study in pallet products Ulfah, Maria; Bahauddin, Achmad; Trenggonowati, Dyah Lintang; Ekawati, Ratna; Arina, Faula; Sonda, Atia; Ridwan, Asep; Ferdinant, Putro Ferro
Journal Industrial Servicess Vol 9, No 1 (2023): April 2023
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36055/jiss.v9i1.18953

Abstract

X Corp. is a manufacturing company that produces various wood packaging products, including pallets, which are in high demand, particularly for export commodities. However, the company's supply chain activities are often affected by various risks. If these risks are not addressed in a timely manner, they could disrupt the supply chain and lead to negative consequences for the company. Therefore, the company management needs to implement supply chain risk management to identify and mitigate these risks. This study aims to identify the risks that have occurred or are likely to occur in the supply chain of X Corp. and determine which risks should be prioritized for mitigation. The fuzzy house of risk method was used to analyze the data. The results of the study identified 38 risk events and 22 risk agents. Additionally, 17 proactive actions were proposed to the company to address the priority risk agents and mitigate their potential impact.
Integration of SERVQUAL and Six Sigma for enhancing academic service quality in departments and laboratories: A case study Ulfah, Maria; Arina, Faula; Sonda, Atia; Muharni, Yusraini; Anggraeni, Shanti Kirana; Gunawan, Akbar; S. Muttaqin, Ade Irman
Journal Industrial Servicess Vol 11, No 1 (2025): April 2025
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v11i1.29226

Abstract

Academic services are super important for shaping how students experience their education and feel about their school. The quality of these services, whether in academic departments or laboratories, affects how well students perform, how engaged they are, and what they think of their institution. This study sets out to figure out the lowest gap value, calculate the sigma value and satisfaction level, and suggest ways to improve the academic services in the Department and Laboratory. We used Servqual and Six Sigma methods to dig into this. The results showed that all service attributes, for both the department and the lab, had negative gap values. For department services, the total sigma value was 2.205 with an average satisfaction level of 76.2%. For lab services, it was a sigma of 2.274 and a satisfaction level of 78.04%. The biggest issue for both was the same: the comfort of the study room in the department and the practicum room in the lab, which were rated as super important but had the lowest satisfaction. Using the 5W + 1H method, we came up with practical suggestions to fix what’s making students unhappy.
Co-Authors Achmad Bahauddin Aditya Rahadian Fachrur Anggraeni, Shanti Kirana Arina, Faula Asep Ridwan Bobby Kurniawan Dewantari, Nustin M. Dewantari, Nustin Merdiana Ferdinant, Putro Ferro Gunawan, Akbar Mubarak, Hafair Muharni, Yusraeni Muharni, Yusraini Ratna Ekawati S. Muttaqin, Ade Irman Saeful Mutaqin, Ade Irman Trenggonowati, Dyah L. Trenggonowati, Dyah Lintang Ulfah, Maria Ulfah, MT, Maria Wulandari, Anting