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Karo-Karo, Perlaban
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Journal : ProBisnis : Jurnal Manajemen

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The Influence of Promotion and Service Quality on Customers' Decisions to Save at PT Bank Rakyat Indonesia (Persero) Tbk Medan Gatot Subroto Branch Karo-Karo, Perlaban; Ginting, Margono; Tarigan, Hendri Mayanta; Siagian, Riduan; Pratami, Eggi Indriani; Saragih, Jayati Taruli
ProBisnis : Jurnal Manajemen Vol. 15 No. 4 (2024): August-September: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This research aims to see the influence of promotion and service quality on customers' decisions to save at Bank Rakyat Indonesia (Persero) Tbk Medan Gatot Subroto Branch, both partially and simultaneously at Bank Rakyat Indonesia (Persero) Tbk Medan Gatot Subroto Branch. The type of research used is quantitative. This research uses two independent variables, namely promotion and service quality with one dependent variable, namely the customer's decision to save. The population in this research is Bank Rakyat Indonesia (Persero) Tbk Medan Gatot Subroto Branch customers, totaling 100 customers determined the sample size in this research by making the population a sample so that the sample for this research is 50 respondents. The data source for this research is primary data using a research instrument in the form of a questionnaire. The data collection method used is survey research. Promotions influence customers' savings decisions. Promotion and service quality together influence customers' savings decisions. The service quality variable has a significant influence on customers' decisions to save at BRI Bank Medan Gatot Subroto Branch, having at value of 2.537 with a significance of 0.014. Then the value in the distribution table (0.025) is 2.011. So the calculated t value is 2.537 > t table 2.011, which means that Ha is accepted and H0 is rejected so that the service quality variable has a significant influence.
The Influence of Transformational Leadership on Employee Career Development Case Study on PT. Pegadaian Branch of Pematangsiantar City Butar-Butar , Diana Florenta; Karo-Karo, Perlaban; Ginting, Margono; Mayanta, Hendri
ProBisnis : Jurnal Manajemen Vol. 15 No. 6 (2024): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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This study aims to determine the influence of transformational leadership in employee career development at PT. Pegadaian, Pematangsiantar City Branch, the type of research used is quantitative. The population in this study were all employees at PT. Pegadaian, Pematangsiantar City branch and the number of samples in this study was 30 respondents (covering the entire population of the data source in this study using a research instrument in the form of a questionnaire and the processed data was tested using SPSS Version 25. The validity test for transformational leadership can be seen from having the lowest r count value of 0.376 while the r table is 0.349, so 0.376> 0.34 and it can be stated that all are valid. Meanwhile, the validity test for career development can be seen from all statements having the lowest r count value of 0.365 while the r table is 0.349, so 0.365> 0.349 and it can be stated that all statements are valid. Based on the calculation results, the Cronbach's Alpha value for transformational leadership is 0.842, which indicates that this questionnaire is reliable (consistent) because the Cronbach's Alpha value is> 0.7, while from the results of the reliability test, the value of Cronbach's Alpha for the career development variable is 0.839, which means it is greater than the threshold value of 0.7. This shows that all questionnaire instruments have good internal consistency, so they are reliable for use in research. For the t-test, the transformational leadership variable has a sig. value of 2.04841 and the tcount result> ttable, (10.9215> 2.04841), then Ha is accepted and Ho is rejected, so it can be concluded that the price coefficient partially has a significant effect on employee career development at PT Pegadaian Branch Kota Pematangsiantar.
Analysis of Road Traffic Accident Insurance Claim Service Quality at PT Jasa Raharja Office in Pematang Siantar City Ginting, Margono; Karo-karo, Perlaban; Mayanta , Hendri; Butar-Butar, Diana Florenta; Nainggolan, Anju Bherna D.
ProBisnis : Jurnal Manajemen Vol. 16 No. 3 (2025): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

PT. Jasa Raharja is a government agency engaged in public insurance. The duties and responsibilities are to collect funds through mandatory contributions and donations to be channeled back through compensation services raharja to victims or heirs of victims of traffic accidents on the highway. In the implementation of the provision of compensation funds, many people do not know the requirements for claiming compensation funds at PT. Jasa Raharja (Persero). In addition, the provision of compensation for accident victims is still not appropriate, namely irregular services in handling claims. This happened because PT. Jasa Raharja works closely with partners, namely the police and the hospital. Based on these problems, researchers are interested in conducting research on the Quality of Service for Highway Traffic Accident Insurance Claims at the PT. Raharja Services. This research was conducted at the office of PT Jasa Raharja, Pematang Siantar City. The method used in this research is quantitative method, by using a questionnaire as a means of measuring data. The results showed that all data from the answers of all respondents were in the "Good Enough" answer category with the total average of the total number of respondents who gave the answer was 16 people in the community or if the percentage reached 53% of the total number of respondents or where the percentage reached 100% of respondents. As for the inhibiting factors experienced by pt. raharja services in improving the quality of services in the field of traffic accident insurance claims in the city of Pematang Siantar is PT. Jasa Raharja did not get any information related to accidents that occurred, Lack of public awareness of orderly traffic and Lack of public awareness regarding the importance of carrying out accident insurance.
Co-Authors Butar-Butar , Diana Florenta Butar-butar, Diana Florenta Ginting, Margono Mayanta , Hendri Mayanta, Hendri Nainggolan, Anju Bherna D. Pratami, Eggi Indriani Saragih, Jayati Taruli Siagian, Riduan Tarigan, Hendri Mayanta