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All Journal JURNAL ILMIAH INFORMATIKA Jurnal Sains dan Teknologi
Anggreani, Nilam Kumallah
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering

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SISTEM INFORMASI PENGADUAN DAN PENGAJUAN IKLAN LAYANAN BERBASIS WEBSITE DI DISKOMINFO JOMBANG Anggreani, Nilam Kumallah; Kartika, Dhian Satria Yudha; Najaf, Abdul Rezha Efrat
JURNAL ILMIAH INFORMATIKA Vol 12 No 02 (2024): Jurnal Ilmiah Informatika (JIF)
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jif.v12i02.8977

Abstract

The development of information technology has been utilized by the Communication and Informatics Office of Jombang Regency to enhance the efficiency of public services in the process of receiving complaints and submissions. However, the system in use still faces challenges such as suboptimal response speed, lack of transparency, and difficulties in data storage as some still use email and Google Forms as the mediums for receiving complaints and submissions. The prototype method was used in the development of this system. The stages include communication, quick planning, quick design modeling, construction of the prototype, and deployment, delivery, and feedback. This research resulted in a complaint and public service advertisement submission information system that can facilitate the public in the process of submitting complaints, submission requests, and data collection and management by the admin.
Evaluasi Kepuasan Pengguna Aplikasi KAI Access dengan Pendekatan End-User Computing Satisfaction Arochma, Novita Maulana; Purnaningsih, Elwis Ghaitza; Anggreani, Nilam Kumallah; Wulansari, Anita
Jurnal Sains dan Teknologi (JSIT) Vol. 3 No. 2 (2023): Mei - Agustus
Publisher : CV. Information Technology Training Center - Indonesia (ITTC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jsit.v3i2.790

Abstract

Pada zaman globalisasi segala sesuatu dituntut bergerak lebih cepat, salah satunya adalah bidang transportasi. Perusahaan Kereta Api Indonesia (PT KAI) merupakan perusahaan Badan Usaha Milik Negara (BUMN) yang menyelenggarakan jasa angkutan kereta api. Tujuannya adalah untuk mengetahui faktor-faktor yang mempengaruhi penerimaan pengguna terhadap aplikasi pemesanan tiket kereta api yang akan menjadi rekomendasi bagi pihak KAI untuk meningkatkan efektivitas dan layanan pada KAI access. Metode End User Computing Satisfaction (EUCS) digunakan dalam penelitian ini. Metode pengumpulan data yang digunakan adalah melalui kuesioner dengan total responden sebanyak 100 responden. Peneliti melakukan uji hipotesis dengan 5 faktor yang dimiliki oleh EUCS, yaitu content, accuracy, format, ease of use, dan timeliness. Berdasarkan hasil analisis data yang dilakukan, pengguna tidak puas terhadap variabel content, accuracy, format, dan timeliness yang terdapat di aplikasi KAI Access. Sehingga dibutuhkan peningkatan kualitas serta kelengkapan KAI Access pada variabel tersebut agar dapat meningkatkan kepuasan penggunanya.
Co-Authors Abdul Rezha Efrat Najaf Arochma, Novita Maulana Dhian Satria Yudha Kartika Purnaningsih, Elwis Ghaitza Wulansari, Anita