Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Journal of Research and Development on Public Policy Jurnal Ilmiah Kutei
Susianti, Yasmin Meri
Unknown Affiliation
Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Aplikasi Slawe sebagai Piranti Pelayanan E- KTP dalam Sinkronisasi Notifikasi Layanan Pembuatan Kartu Tanda Penduduk: (Studi Pelayanan Publik Pembuatan E- KTP di Dinas Kependudukan dan Pencatatan Sipil, Kota Bengkulu dalam Masa Pandemi Covid-19) Susianti, Yasmin Meri; Sugeng Suharto; Nour Farozi Agus
Journal of Research and Development on Public Policy Vol. 2 No. 4 (2023): Desember : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v2i4.103

Abstract

The aim of this research is to find out how the Slawe application as an E-KTP service tool synchronizes notifications and what causes notifications to be out of sync with E-KTP services in this application. The methods used are descriptive and qualitative, with purposive sampling techniques and data collection techniques through observation, interviews, and documentation. Based on research through aspects based on Law Number 95 of 2018 concerning Electronic-Based Service Systems (SPBE), responsiveness, assurance, and empathy, it is true that the Slawe application was not in sync with the E-KTP notification in July–December 2021. This is because the notifications on the application have not been updated. Meanwhile, in January–March 2022, the results showed that the Slawe application was in sync with its notifications and direct services at the Bengkulu City Dukcapil in terms of taking E-KTPs independently from January to March 2022. The suggestion from the researchers was that the Bengkulu City Population and Civil Registration Service needed to update notifications in the Slawe application according to the existing reality. The Bengkulu City Population and Civil Registration Service is carrying out repairs and maintenance on their Slawe website; this needs to be done on holidays or outside working hours. This is because many people feel disadvantaged if repairs or maintenance to the Slawe website are carried out on weekdays
Implementasi Asas-Asas Umum Pemerintahan yang Baik (AUPB) dalam Kualitas Pelayanan Pembuatan E-KTP di Dukcapil Kota Bengkulu Susianti, Yasmin Meri; Wevy Efticha Sary
Jurnal Ilmiah Kutei Vol 24 No 2 (2025)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/jik.v24i2.43487

Abstract

Asas pelayanan yang baik merupakan salah satu dari asas-asas umum pemerintahan yang baik. Pelayanan publik sangat mempengaruhi kesejahteraan masyarakat di Republik Indonesia dikarenakan kehidupan masyarakat dari lahir hingga meninggal dunia pasti membutuhkan pelayanan publik. Salah satu pelayanan publik yang paling mendasar adalah pembuatan E-KTP yang digunakan masyarakat untuk melanjutkan pendidikan, membuka usaha, mengurus pernikahan, hingga syarat untuk mendapatkan bantuan sosial. Teknik pengumpulan data pada penelitian ini adalah dengan observasi, wawancara, dan dokumentasi. Berdasarkan penelitian melalui aspek yang didasari penerapan Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik, pelayanan yang diberikan oleh Dinas Kependudukan dan Pencatatan Sipil Kota Bengkulu sudah berkualitas baik dikarenakan sudah sesuai dengan aspek daya tanggap (responsivness), aspek jaminan (assurance), dan aspek empathy. Namun berdasarkan penerapan Peraturan Presiden Nomor 95 tahun 2018 Tentang Sistem Pelayanan Berbasis Elektronik menunjukkan bahwa aplikasi pembuatan E-KTP milik Dinas Kependudukan dan Pencatatan Sipil tersebut tidak sinkron terhadap notifikasi yang masyarakat dapatkan.
Co-Authors Nour Farozi Agus Suharto, Sugeng Wevy Efticha Sary