Article Per Year (5 Year)
p-Index From 2021 - 2026
0.92
P-Index
This Author published in this journals
All Journal BONANZA : Jurnal Ilmiah Ekonomi, Bisnis dan Keuangan Riwayat: Educational Journal of History and Humanities Algebra Jurnal Sains, Teknologi dan Komputer IPSIKOM
Siregar, Ummi Kalsum
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Algebra

 1 
ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS MAKANAN DAN PELAYANAN RESTORAN GET STEAK DI KOTA MEDAN Abdi, Fahmi Aditya; Rahmadani, Nabila; Harahap, Fauzi Syahputra; Siregar, Ummi Kalsum; Nasution, Adelyna Oktavia
Algebra : Jurnal Pendidikan, Sosial dan Sains Vol 5 No 2 (2025): ALGEBRA : JURNAL PENDIDIKAN, SOSIAL DAN SAINS
Publisher : Yayasan Amanah Nur Aman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58432/algebra.v5i2.1323

Abstract

This study highlights the comparison of customer satisfaction with two main aspects of restaurant services, namely food quality and service quality. The study was conducted at all branches of Get Steak Restaurant in Medan City with a quantitative approach. The results show that food quality received a more positive response than service, although both were in the "Good" category. Customers consistently appreciated the aspects of taste, presentation, and price suitability of food. Meanwhile, the service aspect still needs improvement, especially in terms of speed and consistency. This finding confirms that excellence in food quality needs to be balanced with improvements in service quality in order to create more optimal customer satisfaction.
Co-Authors Abdi, Fahmi Aditya Aginta, Windy Elvi Rambe, Bhakti Harahap, Fauzi Syahputra Haramain, Sultan Lubis, Zaidah Nur Salamah Nadhirah, Ulfi Nasution, Adelyna Oktavia Rahma, Najahaura Rahmadani, Nabila Sintiya, Aqilla Sintiya Sitakar, Tutur Arbaim Surbakti, , Syamsul Bahri Yahfizham Yahfizham Zebua*, Yuniman