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All Journal Techno.Com: Jurnal Teknologi Informasi Jurnal Buana Informatika Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Information Technology and Computer Science Jurnal Ilmu Komputer dan Desain Komunikasi Visual JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Sistem Komputer dan Informatika (JSON) Jurnal Teknologi Informatika dan Komputer Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) Journal of Applied Computer Science and Technology (JACOST) Jurnal Pendidikan dan Teknologi Indonesia Jurnal Indonesia : Manajemen Informatika dan Komunikasi Nusantara Hasana Journal Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Jurnal Janitra Informatika dan Sistem Informasi International Journal Software Engineering and Computer Science (IJSECS) Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Jikom: Jurnal Informatika dan Komputer Jurnal Penelitian Sistem Informasi ROUTERS: Jurnal Sistem dan Teknologi Informasi Jurnal Indonesia : Manajemen Informatika dan Komunikasi The Journal of Enhanced Studies in Informatics and Computer Applications Jurnal Pengabdian Masyarakat Teknologi Informasi dan Informatika
Ahsanun Naseh Khudori
Institut Teknologi, Sains,dan Kesehatan RS Dr. Soepraoen Kesdam V/Brw, Malang
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mathematics Nursing Public Health

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Analisis Usability pada SIAPEL-TEGAS dalam Pengurusan KTP-el dengan Menggunakan Metode System Usability Scale (SUS) vita mei fudnia watiningsih; Mochammad Anshori; Ahsanun Naseh Khudori
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4523

Abstract

SIAPEL-TEGAS (Integrated Population Administration Information System) is a digital service provided by the Department of Population and Civil Registration of Malang City that enables citizens to process population administration documents, including electronic identity cards (e-KTP), online. This study aims to analyze the usability level of the SIAPEL-TEGAS application in e-KTP processing services using the System Usability Scale (SUS) method. Data were collected through an online questionnaire distributed to 50 respondents who had previously used the service, employing a purposive sampling technique. The questionnaire consisted of 10 standard SUS statements measured using a 5-point Likert scale. The results showed that the SIAPEL-TEGAS application achieved an average SUS score of 85.35, which falls into the "Acceptable" category with a Grade A rating and an "Excellent" adjective rating. The validity test of all questionnaire items indicated that the calculated correlation coefficients (r-count) were higher than the critical value of r-table (0.2732), confirming that all items were valid. Meanwhile, the reliability test using Cronbach’s Alpha produced a value of 0.738, which is categorized as reliable (acceptable). These findings indicate that the SIAPEL-TEGAS application generally demonstrates an excellent level of usability in terms of effectiveness, efficiency, and user satisfaction. However, several aspects still require improvement to further optimize the user experience.
Co-Authors Abda Abda Alwan Prasetya Basmalah Abirestu Maulisuriandhy Danis Rifa Nurqotimah Dita Kurnia Rachmasari Farah Aulia Nisa Fatwa Ramdani, Fatwa Faurika Faurika, F Faurika, Faurika Fery Fajar, Muhammad francisca, khollydayyana mitra Gendro Salim Heri Wahyu Wibowo M. Syauqi Haris M. Syauqi Harris Mochammad Anshori Nindynar Rikatsih Nugroho Teguh Yuono Pitunas, Hery Pradini, Risqy Siwi Prasetya, Alwan Putri Salsabila, Dhea Rikatsih, Nindynar Risqy Siwi Pradini Saputra, Zainal Tri Astoto Kurniawan, Tri Astoto vita mei fudnia watiningsih Wahyu Tejakusuma, Wahyu Wibowo, Heri Wahyu Wicaksana, Gigih Yahya, Furqon Nurbaril Yaniar Ramdani, Dandi Yuono, Nugroho Teguh