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All Journal Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains Jurnal Ilmiah Multidisiplin Indonesia
Maura Linda Sitanggang
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Agriculture, Biological Sciences & Forestry Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Physics

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The effect of low oveerall equipment effectiveness (OEE) on working hours and production costs of supplement products Devilke Yandriyani; Maura Linda Sitanggang; Indah Masri
Jurnal Info Sains : Informatika dan Sains Vol. 14 No. 01 (2024): Informatika dan Sains , Edition March 2024
Publisher : SEAN Institute

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The pharmaceutical industry has strict regulations and procedures to guarantee a quality system by implementing Good Manufacturing Practices (CPOB) or current Good Manufacturing Process (cGMP). This must be adhered to by the pharmaceutical industry to ensure the safety, efficacy and consistent quality of the products produced. To produce consistent quality, the pharmaceutical industry needs to make continuous or ongoing improvements, one of the improvements that must be made is reducing downtime and reducing defective products. These improvements will increase the effectiveness of the machine. One method that can be used is Overall Equipment Effectiveness (OEE). This research aims to determine the effect of OEE values on working hours and production costs (direct labor & factory overhead) of supplement products by looking at the differences between actual and standard. This research uses descriptive quantitative methods followed by qualitative methods to find the root of the problem. Quantitative by calculating the value of availability level, performance level, quality level, OEE value, working hours and production costs (direct labor & factory overhead). Qualitative with Focus Group Discussion (FGD). The primary packaging production process for supplement products in 2022 shows an availability level of 47.23%, a performance level of 82.50%, a quality level of 95.78%, an OEE value of 37.32%. This shows that the condition of packaging machine X is not in prime condition because the overall OEE value is still below the ideal value of 85%. The low OEE value has an impact on working hours and production costs (direct labor & factory overhead) where the T test results show a significant difference between standard and actual (p-value (1.2829x10-6) ≤ α (0.05).
The Influence of Marketing Mix on Purchasing Decisions Which Impact Consumer Loyalty in Online Pharmacies Erna Susanti; Maura Linda Sitanggang; Nurita Andayani
Jurnal Ekonomi Vol. 13 No. 03 (2024): Jurnal Ekonomi, Edition July -September 2024
Publisher : SEAN Institute

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This research aims to analyze the influence of the marketing mix on purchasing decisions which have an impact on consumer loyalty in online pharmacies. This research uses a quantitative approach by collecting data through questionnaires distributed to 100 respondents who are online pharmacy users in the DKI Jakarta area. Data analysis is carried out in order to process data more thoroughly and accurately so as to obtain the expected results. The model used in this research is the causality model and to test the hypothesis proposed in this research the analysis technique used is SEM (Stuctural Equation Modelling). The research results show 1) The influence of online pharmacy marketing mix on purchasing decisions: Product variables have no influence on purchasing decisions; Price variables have an influence on purchasing decisions; Distribution variables have an influence on purchasing decisions; Promotional variables that influence purchasing decisions. 2) The influence of online pharmacy marketing mix on consumer loyalty: Product variables have an influence on consumer loyalty; Product variables have an influence on consumer loyalty; Distribution variables have no influence on consumer loyalty; Promotion variables have no influence on consumer loyalty. 3) The influence of the impact of purchasing decisions on consumer loyalty, meaning that if there is an increase in purchasing decisions, it will increase consumer loyalty
Analysis of the Influence of Pharmaceutical Service Quality and Hospital Image on Patient Satisfaction and Its Impact on Outpatient Revisit Interest at XYZ Hospital Ni Kadek Doni; Maura Linda Sitanggang; Derriawan, Derriawan
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 4 No. 04 (2025): Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID), April 2025
Publisher : Sean Institute

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To improve the quality of pharmaceutical installation services in hospitals, there needs to be a service standard that can be used as a guideline in providing pharmaceutical services. By implementing service standards optimally, it will foster a positive hospital image. A positive hospital image will foster patient loyalty and interest in revisiting. This study aims to analyze the effect of pharmaceutical service quality and hospital image on patient satisfaction and its impact on the interest in revisiting outpatients at XYZ Hospital. This research method uses a quantitative descriptive approach. This study is included as explanatory research. The total sample in this study was 250 respondents. The sample was determined based on simple random sampling. The data analysis technique used in this study was descriptive statistical analysis and the Partial Least Square (PLS) test which includes outer model analysis (measurement model) and inner model analysis (structural model). The data was processed using Smart PLS software version 3. SEM ( Structural Equation Modeling ) based on variance. The results show that the quality of pharmaceutical services has a significant effect on patient satisfaction, the image of the hospital has a significant effect on patient satisfaction, the quality of pharmaceutical services has a significant effect on the intention to revisit, the image of the hospital has a significant effect on the intention to revisit, patient satisfaction has a significant effect on the intention to revisit, the quality of pharmaceutical services has a significant effect on the intention to revisit and the image of the hospital has a significant effect on the intention to revisit through patient satisfaction. So it can be concluded that the quality of service and the image of the hospital affect patient satisfaction and the intention to revisit patients, the better the quality of service and the image of the hospital, the higher the level of satisfaction and the intention to revisit the patient.
Co-Authors Derriawan Derriawan, Derriawan Erna Susanti Indah Masri Ni Kadek Doni Nurita Andayani Yandriyani, Devilke