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All Journal JAKP (Jurnal Administrasi dan Kebijakan Publik) Jurnal Public Policy Journal of Transformative Governance and Social Justice
Tomimi, Zahran Mabrukah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Implementation of the Electronic Licensing Service Program in Public Service at Bengkulu Province Tomimi, Zahran Mabrukah; Prasetyo, Imam Try
Journal of Transformative Governance and Social Justice Vol. 2 No. 2: July, 2024
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/j-tragos.v2i2.13331

Abstract

Along with the wishes of the people who expect public services to run more effectively because the most important task of government agencies is the service provider, but effectiveness is also very important and needed in supporting services. And one of the government agencies in providing services is the Bengkulu Province One-Stop Investment and Integrated Service Office, the services provided use an online system called the Electronic Licensing Service System.  The purpose of this study was to determine the effectiveness of licensing services carried out online provided by the Bengkulu Province One-Stop Investment and Integrated Services Office. This research uses descriptive qualitative method by using 3 elements namely Capacity, Support, and Value. The results of the research are the existence of support from the Bengkulu Province One-Stop Investment and Integrated Services Office in allocating resources in the form of financial, human and infrastructure. Then the availability of infrastructure resources in the form of equipment such as computers, printers and internet networks that complement this Electronic Licensing Service System. When the system was implemented, there was an increase in service quality that affected the satisfaction of the people of Bengkulu Province with the services provided as evidenced by the reduction in complaints from the Community Satisfaction Survey from 90.86% to 90.27%. So it can be concluded that the implementation of the Electronic Licensing Service System in Public Services at the One-Stop Investment and Integrated Services Office that the implementation of the system has gone well, with the support of leadership, resources, infrastructure, socialization, availability of infrastructure resources, and people. And the benefits of implementing this system are also felt by the community related to improving the quality and effectiveness of public services provided.
Capacity of Local Government Policy in Implementing Minimum Service Standards Koeswara, Hendri; Aromatica, Desna; Tomimi, Zahran Mabrukah; Liesmana, Roza; Kabullah, Muhammad Ichsan; Puri, Wulan Puspita; Tjenreng, M. Zamzani B.
Journal Public Policy Vol 11, No 3 (2025): July
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v11i3.12445

Abstract

This study analyzes local government policies' capacity to implement Indonesia's Minimum Service Standards (MSS), focusing on enforcing Government Regulation No. 2/2018 and Minister of Home Affairs Regulation No. 59/2021. These policies encompass six sectors: education, health, public works, housing, public order and safety, and social affairs. The findings reveal uneven and fluctuating MSS achievements. Although mandatory spending—20% for education and 10% for health—is in place, it does not consistently lead to improved outcomes. Similarly, fiscal capacity does not always correlate with MSS performance. Using a qualitative method—through interviews, FGDs, observations, and literature review—this study identifies that the policy capacities of individuals, organizations, and political actors influence the achievement of MSS. Among these, political capacity—particularly weak commitment from implementers—emerges as the most significant barrier. The study concludes that a new model and formula within the policy framework is essential to address service disparities and improve performance across all regions to ensure equitable and effective MSS implementation.
Waste Banks: Social Capital in Community-Based Sustainable Waste Management Efforts in Padang City Tomimi, Zahran Mabrukah
Jurnal Administrasi dan Kebijakan Publik Vol. 9 No. 2 (2024): Oktober
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.9.2.342-361.2024

Abstract

The waste bank is a creative way to improve behavior and understanding about managing waste in the home. Social capital, as a collaborative effort at the community level, is essential to the trash bank's management. Mutual trust in society, standards, and networks that the community may use to address problems together are known as social capital. This research aims to find out how the social capital process in the Waste Bank framework in community-based sustainable waste management in Padang City, especially in the Sakinah Waste Bank by using descriptive research conducted through a qualitative approach. The study's analysis revealed that the social capital process at Sakinah Waste Bank is carried out by the community, and that trust is developed between the actors through the transparency of the waste bank management process. Strategies to develop networking with the actors include communication, a shared commitment to support the waste bank management, and a shared understanding of the waste bank's purpose. Social norms are necessary to keep the actors' trust in one other and the transparency process going. Additionally, the social norm might raise citizens' awareness of the need to control household waste.
Co-Authors Desna Aromatica Hendri Koeswara Muhammad Ichsan Kabullah Prasetyo, Imam Try Puri, Wulan Puspita Roza Liesmana Tjenreng, M. Zamzani B.