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Pengaruh Kepuasan Pelanggan Terhadap Keputusan Pembelian Ulang Pada Usaha Air Masak Isi Ulang Asyraf Di Dusun Sempurna Alam Rivaldi Rivaldi; Arfianti Novita Anwar; Hendry Kurniawan
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.3414

Abstract

The study purpose was to empirically analyze the influence of customer satisfaction on the repurchase decisions of consumers at the Asyraf boiled refill water business, a local UMKM in Dusun Sempurna Alam. In an increasingly competitive market, customer retention is a key factor for business sustainability. This research was prompted by the observation of fluctuating sales data, which suggests that while there is a base of loyal customers, their repurchase behavior is not consistently stable, highlighting the critical need to understand the role of satisfaction in fostering loyalty. Materials and methods. This study utilized a quantitative approach with a causal research design. The sample consisted of 50 customers selected through purposive sampling, with the criterion of having made at least two purchases. Primary data were collected via an online questionnaire distributed through Google Forms, employing a 5-point Likert scale. Data analysis was conducted using simple linear regression after the data successfully passed validity, reliability, and classical assumption tests (normality, multicollinearity, and heteroscedasticity). Results. The findings confirmed a positive and statistically significant effect of customer satisfaction on repurchase decisions. The regression analysis yielded the equation Y = 4.985 + 0.572X. The significance of this relationship was supported by the t-test, which showed a t-value of 10.583, significantly higher than the t-table value of 1.676 at a 0.05 significance level. Furthermore, the coefficient of determination (Adjusted R²) was 0.694, indicating that customer satisfaction accounts for 69.4% of the variance in repurchase decisions. Conclusions. Customer satisfaction is a powerful and essential driver of repurchase decisions within this UMKM context. The study concludes that to build a stable customer base and ensure long-term business viability, the company must prioritize strategies aimed at consistently maintaining and enhancing the customer experience.
Analisis Pengaruh Likuiditas, Ukuran Perusahaan dan Leverage Terhadap Profitabilitas pada Perusahaan Sektor Agriculture yang Terdaftar di BEI Periode 2020- 2024 Putri, Della Amaliyah; Makmur, Makmur; Anwar, Arfianti Novita
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

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Abstract

The study purpose was to analyze the effect of liquidity, firm size, and leverage on profitability in agriculture sector companies listed on the Indonesia Stock Exchange during the 2020–2024 period. Profitability, measured by Return on Assets (ROA), reflects a company’s ability to generate earnings from its total assets and serves as a key indicator of financial performance. Liquidity is proxied by Current Ratio (CR), firm size is measured using the natural logarithm of total assets, and leverage is represented by Debt to Asset Ratio (DAR). Materials and methods. This research employed a quantitative approach using secondary data derived from annual financial reports published on the official website of the Indonesia Stock Exchange. The population consisted of 22 agriculture sector companies, with 10 companies selected as samples through purposive sampling based on predetermined criteria. Data analysis was conducted using descriptive statistics, classical assumption tests, and multiple linear regression analysis supported by SPSS software. Hypothesis testing included the coefficient of determination (R²), t-test, and F-test at a 5% significance level. Results. The results indicated that liquidity has a positive and significant effect on profitability. Firm size and leverage, however, do not have a significant partial effect on profitability. Simultaneously, liquidity, firm size, and leverage significantly influence profitability. The adjusted R² value of 0.160 shows that 16% of the variation in profitability is explained by the model, while 84% is influenced by other factors outside the research variables. Conclusions. The findings highlight that liquidity stability is a more dominant determinant of profitability in the agriculture sector compared to firm size and leverage. Effective working capital management is therefore crucial to maintaining sustainable financial performance.
Pengaruh Kebijakan Dividen dan Profitabilitas Terhadap Nilai Perusahaan Pada Perusahaan Manufaktur Sub Sektor Makanan dan Minuman yang Terdaftar di Bursa Efek Indonesia Periode 2020-2024 Fazria, Miftakhul; Rahayu, Heffi Christya; Anwar, Arfianti Novita
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

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Abstract

The study purpose was to examine the effect of dividend policy and profitability on firm value in manufacturing companies within the food and beverage subsector listed on the Indonesia Stock Exchange during the 2020–2024 period, which covers both the COVID-19 pandemic and the post-pandemic recovery phase. This study aims to provide empirical evidence on how financial decisions and fundamental performance indicators influence market valuation under economic uncertainty. By focusing on a defensive industry, the research highlights the relative importance of dividend distribution and profitability in shaping investor perception. Materials and methods. This research employed a quantitative approach using secondary data derived from audited annual financial statements. The population consisted of 16 companies, and six firms were selected as samples through purposive sampling based on specific criteria, including consistent listing and dividend distribution during the observation period. Dividend policy was measured using Dividend Payout Ratio (DPR), profitability was proxied by Return on Equity (ROE), and firm value was measured using Price to Book Value (PBV). Data were analyzed using multiple linear regression with SPSS 21, following classical assumption tests. Results. The findings reveal that dividend policy has a positive and significant effect on firm value, although its impact is relatively modest. Profitability demonstrates a stronger positive and significant influence on firm value, indicating that investors place greater emphasis on fundamental performance. Simultaneously, dividend policy and profitability significantly affect firm value, with an adjusted R² of 0.698, suggesting substantial explanatory power. Conclusions. The study concludes that during periods of economic disruption and recovery, firm value in the food and beverage subsector is more sensitive to profitability than dividend policy. While dividend payments function as a positive market signal, sustainable earnings performance remains the primary driver of market valuation.
PERAN UMKM PADA SEKTOR KULINER DALAM PENINGKATAN PENDAPATAN MASYARAKAT DI DESA SEROMBOU INDAH KECAMATAN RAMBAH HILIR Elvarisa, Yola; Anwar, Arfianti Novita; Makmur, Makmur
Jurnal Ekonomi Bisnis Kompetif Vol 5 No 1 (2026): JURNAL BISNIS KOMPETIF (JBK) 2026
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/bisniskompetif.v5i1.2755

Abstract

This study aims to determine the role of Micro, Small, and Medium Enterprises (MSMEs) in the culinary sector in increasing community income in Serombou Indah Village, Rambah Hilir District. This study uses a qualitative approach with data collection techniques through interviews, observation, and documentation. Informants in this study amounted to 15 MSMEs in the culinary sector who run businesses in Serombou Indah Village. The results of the study indicate that MSMEs in the culinary sector have a significant role in increasing community income. Culinary MSMEs are able to create small-scale employment opportunities by involving family members and the surrounding environment, encourage economic development through business development efforts, and create economic equality by utilizing local raw materials. In addition, income obtained from culinary MSMEs is able to meet the household needs of business actors, both as a primary and additional source of income, and contribute to the village economic cycle. Thus, MSMEs in the culinary sector play a role as one of the drivers of the village economy in increasing community income in Serombou Indah Village, Rambah Hilir District, although they still face limitations in capital and marketing.
PENGARUH STRUKTUR MODAL TERHADAP RETURN ON EQUITY PADA PERUSAHAAN FOOD AND BEVERAGE YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2020-2024 Maulana, Zaqi; Anwar, Arfianti Novita; Hidayat, Hidayat
Jurnal Ekonomi Bisnis Kompetif Vol 5 No 1 (2026): JURNAL BISNIS KOMPETIF (JBK) 2026
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/bisniskompetif.v5i1.2758

Abstract

This study aims to analyze the effect of capital structure on Return on Equity (ROE) in Food and Beverage companies listed on the Indonesia Stock Exchange for the 2020–2024 period. Capital structure is measured using the Debt to Asset Ratio (DAR), Debt to Equity Ratio (DER), and Long-Term Debt to Equity Ratio (LDER), while ROE is used as a profitability indicator. The study population includes all Food and Beverage companies listed during the period, using a purposive sampling technique based on certain criteria. The data used are secondary data from the company's annual financial statements. The analysis was conducted quantitatively using SmartPLS with the PLS-SEM approach to test the validity, reliability, and partial effect of independent variables on ROE. The results show that capital structure has an effect on ROE. Partially, only LDER has a significant effect on ROE, so long-term debt management is a more determining factor in influencing the level of return on equity than the overall debt structure.
ANALISIS PENGELOLAAN KAS DAN ARUS KEUANGAN PADA UMKM SEKTOR KULINER DI KECAMATAN RAMBAH HILIR (STUDI KASUS NANIN’S CAKE) Seisar, Royhan; Anwar, Arfianti Novita; Hidayat, Hidayat
Jurnal Ekonomi Bisnis Kompetif Vol 5 No 1 (2026): JURNAL BISNIS KOMPETIF (JBK) 2026
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/bisniskompetif.v5i1.2759

Abstract

This study aims to analyze cash management and cash flow in the culinary sector of MSMEs in Rambah Hilir District, using Nanin's Cake as a case study. The main problems encountered are the lack of a structured financial recording system, the mixing of personal and business cash, and the lack of regular cash flow reports. This study uses a descriptive qualitative methodology, collecting data through documentation, interviews, and observations. The findings indicate that cash management is still carried out simply and manually, potentially causing cash flow instability, especially when there is an increase in raw material expenditure. This study recommends the implementation of more systematic financial recording, the separation of personal and business cash, and the preparation of regular cash flow reports to maintain business stability and sustainability.