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Arslan, Rijal
Universitas Al-Azhar Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Other

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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BANK SYARIAH INDONESIA Arslan, Rijal
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 11 No. 2 (2022)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v11i2.1111

Abstract

The purpose of this research is to study and analyze the influences of The Quality of Service on the Costumer Satisfaction of PT Bank Syariah Indonesia. The Quality of Service in this research uses five variables, which are: tangible, reliability, responsiveness, assurance and empathy have relationship with Customer Satisfaction. In this research, Multiple regression of technical analysis is applied. To test the impact, F test is applied and to test the partial influence, t test is applied at significant level 0,05. The number of samples used for this analysis are 100 customers of PT Bank Syariah Indonesia. The result of this research also simultaneously that the Quality of Service (e.g., tangibles, reliability, responsiveness, assurance and empathy) has a positive effect and significant to the Customer Satisfaction. While partially only responsiveness and assurance variables has an effect with customer satisfaction, while tangibles, reliability and empathy does not has an effect with customer satisfaction.
Co-Authors Adi Sofyana Latif Annisa Anindya Arsyad, Aisyah Tiar Chaeru Syahru Ramdani Darma, Sapta Setia Eko Ari Wibowo, Muhammad Gadis Ranti Khuzaeni, Khuzaeni Kristiurman Jaya Mendrofa Latif, Adi Sofyana Muhammad Eko Ari Wibowo Muhammad Eko Ariwibowo Nuraini, Irma Nurhasan, Yunus Raden Ai Lutfi Ramdani, Chaeru Syahru Ramdhani, Chaeru Syahru Rananda Septanta Rananda Septanta RANANDA SEPTANTA Risma, Deny Eka Riyansa, Ditha Saga, Baharudin Saputra, Sandi Mega SEPTANTA, RANANDA Wibowo, Muhamad Eko Ari Yunus Nurhasan Yunus Yunus