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Aruman, Akhmad Edhy
Institut Komunikasi Dan Bisnis LSPR
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Journal of Communication and Public Relations (JCPR)

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The Implementation of Bank as a Service Marketing Communication Strategy in Increasing the number of customers on blu by BCA Digital Husada, Safaruddin; Aruman, Akhmad Edhy
Journal of Communication and Public Relations Vol. 3 No. 1 (2024): Journal of Communication & Public Relations
Publisher : LSPR Institute of Communication & Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37535/105003120243

Abstract

Marketing communication activities through strategies to develop market penetration and brand positioning strategies are very significant efforts for blu by BCA Digital. blu is an all-in- one banking product that is a solution to answer the financial and non-financial needs of digital savvy through an interconnected digital ecosystem, as well as spreading brand awareness for the BCA Digital platform. This study aims to identify blu's marketing communication strategy with the implementation of public relations, marketing mix, efforts and challenges in their promotional activities. This research also seeks to find the most dominant form of blu's promotional efforts. Descriptive qualitative method is used in this study. The data collection was carried out through non-participant observation, in-depth interviews, literature review and archiving. Key informants were obtained through purposive sampling technique. Data analysis was carried out by means of data reduction, data presentation and verification. shows that blu is very dominant and active in carrying out digital promotional mixes through mobile application platforms, social media and establishing collaborative partnerships with various communities to build ecosystems. In addition, blu also has the goal of educating its multi-segment target audience to make blu's digital banking relevant to everyday life. blu launched a mobile banking application which as of December 2022, the users achieve more than 1.1 million people. This achievement could not have been separated from good collaboration and integration with fintech partners, cooperation with companies and various universities with bank as a service or blu access is installed in the partner’s applications.
Co-Authors Audina, Sheren Carissa, Tiffani Dwi Sadono Dwi Wulandari Fransiska Oki Riang Setyana Gerald, Sweety Celendine Hamdani, Ayu Tiara Hendriani, Lis Hidayat, Andrian Rachmat Latifa Ramonita Meliawati, Tiara Muris, Dendy Nastiti, Dinda Maisya Nurmala K Panjaitan Nurmala Katrina Pandjaitan Octavanny , Vitha Palupi, Dyah Hasto Safaruddin Husada Setiawan, Joe Harrianto Shabrina Maghfirah, Inez Sheren Audina Sukandar, Rudi Sumardjo Syavaranti, Nadya Tiffani Carissa Wattimena, Grace Heidy Jane Amanda