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All Journal Socius: Social Sciences Research Journal INASJIF
Idris, Dany Luqyana
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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INFLUENCE OF RELATIONSHIP MARKETINGAND QUALITY OF SERVICE TOWARDS CUSTOMER LOYALTY WITH MODERATION OF RELIGIUS IN SYARIAH HOTELS (STUDY AT THE GRAND DREAM CITA MANDIRI SYARIAH HOTEL, BATU CITY, EAST JAVA) Idris, Dany Luqyana; Asnawi, Nur; Rahayu, Yayuk Sri
Indonesian Scientific Journal of Islamic Finance Vol 3 No 1 (2024): Indonesian Scientific Journal of Islamic Finance
Publisher : Faculty of Islamic Economics and Business, Sultan Aji Muhammad Idris State Islamic University of Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/inasjif.v3i1.8911

Abstract

The sharia hotel concept continues to develop in Indonesia, although its growth cannot yet compete with conventional hotels. Providing accommodation in tourism in the form of lodging facilities such as hotels, homestays, etc. Batu City is one of the tourism destinations in Indonesia which is very popular with both domestic and international tourists with various attractions in terms of geography, climate, traditions and arts and culture. This is proven by the continued development of sharia hotels in Indonesia, although the growth cannot yet compete with conventional hotels. Therefore, Syariah Hotels need to retain existing customers and build long-term relationships so that they can bring profits to them. This research aims to determine the direct influence of relationship marketing and service quality on customer loyalty with religiosity as moderation in sharia hotels. The research method used is a quantitative method with an explanatory research approach which functions to prove the contribution of exogenous to endogenous variables. The population in this study were customers of the Grand Dream Cita Mandiri Syariah Hotel, Batu City, East Java. Meanwhile, the sampling technique used purposive sampling technique with specified criteria so that the sample size was 150 respondents. The type of data in this research is primary data obtained through distributing questionnaires to 150 respondents. The data that has been collected is then analyzed using SmartPLS 3.3 software. The research results show that commitment and service quality influence loyalty, while communication has no influence on loyalty. Meanwhile, religiosity is not able to moderate commitment and communication on loyalty, while religiosity is able to moderate service quality on loyalty
The Role of Citizen Forums in Monitoring Public Services Kalalo, Rieneke Ryke; Yudhianto, Kresna Agung; Idris, Dany Luqyana; Sitompul, Gabriel Amadeus; Lamsir, Seno
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 2 (2025): September
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17034335

Abstract

Public service is a system, meaning that citizen forums or the public as applicants or users of services must be given the broadest possible access to the problem-solving and decision-making processes in the provision of public services. The principle of openness plays a crucial role in establishing quality public services. This study uses a qualitative approach with descriptive methods. This approach was chosen because it aims to deeply understand how citizen forums play a role in overseeing public services, as well as the dynamics of interactions between citizens and the government within these forums. The research results have found that citizen forums have a strategic role in overseeing public services, namely as a forum for public participation, a mechanism of social control, a medium for dialogue and collaboration, and a driver of transparency and accountability. However, the success of citizen forums is highly dependent on the capacity of citizens, support for government policies, and the political will of officials to be open to public criticism and input.
The Influence of Proximity Service on Citizen Satisfaction with Public Services Melawati, Fitri; Agustina, Wiwit; Parinduri, Ramadha Yanti; Suryandari, Ratnawati Yuni; Idris, Dany Luqyana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18217296

Abstract

This study aims to determine the effect of proximity service on citizen satisfaction with public services. This study uses a quantitative approach. The population in this study amounted to 397 respondents. The sampling technique used probability sampling with a simple random sampling method, resulting in a sample of 40 respondents. The data collection method used in this study was a questionnaire and literature study. The analysis method used was simple linear regression. The results of the study indicate that proximity service has a positive and significant effect on citizen satisfaction with public services. From the results of the correlation coefficient calculation, a Pearson correlation coefficient value of 0.518 was obtained. This indicates that there is a fairly strong relationship between Proximity service and Citizen Satisfaction with public services. Then the results of the determination coefficient calculation show an R square of 0.268, which means that the citizen satisfaction variable can be explained by the proximity service variable, which is 26.8%. While the remaining 73.2% is explained by other variables.
Co-Authors Agustina, Wiwit Kalalo, Rieneke Ryke Kresna Agung Yudhianto Lamsir, Seno Melawati, Fitri Nur Asnawi Parinduri, Ramadha Yanti Ratnawati Yuni Suryandari Sitompul, Gabriel Amadeus Yayuk Sri Rahayu