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All Journal Jurnal Farmasi dan Sains Indonesia (JFSI) International Journal of Social Service and Research KESANS : International Journal of Health and Science Lux Mensana: Journal of Scientific Health Advances In Social Humanities Research
Nahak, Martinus
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Humanities Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences

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Influence of Quality of Human Resources and Quality of Public Service on Customer Satisfaction (Case study in the Directorate of Registry and Notary Services) Da Costa, Juvenal; Madeira martins, Leonito; Nahak, Martinus
Advances In Social Humanities Research Vol. 2 No. 12 (2024): Advances In Social Humanities Research
Publisher : Sahabat Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/adv.v2i12.322

Abstract

The results of multiple linear regression show that the calculated T value for the Human Resource Quality variable is greater than the T table value. This means that the variable has a significant influence on the dependent variable in the regression model. In addition, the level of significance (p-value) below the standard of 0.05 indicates that the results are statistically significant. This means that the human resource quality variable has a meaningful relationship with the dependent variable, and this relationship is most likely not due to chance. Overall, if both criteria (the calculated T value is greater than the T table and the level of significance is below 0.05) are met, then it can be concluded that the quality of human resources has a significant effect on the variables you are studying. If the quality of human resources improves, then client satisfaction tends to increase. This is because good human resource quality often reflects better ability to provide services, effective communication, and understanding of client needs. All of these factors contribute positively to the client experience, which ultimately increases their satisfaction. In the context of the previously mentioned regression, if the human resource quality variable has a significant effect on client satisfaction, then this increase in quality will most likely lead to an increase in client satisfaction. Based on the results of the second hypothesis with the calculated T value of the public service quality variable greater than the T table and the significance value below the standard of 0.5, this indicates that the null hypothesis (H0) is rejected. In other words, there is a significant influence of the public service quality variable on the variables tested in your study. The significance value below the standard of 0.5 (usually used 0.05 in research) indicates that the results are very statistically significant. If the quality of public service improves, then client satisfaction tends to increase. Better service quality usually includes speed, effectiveness, friendliness, and meeting client needs appropriately, all of which contribute positively to the level of client satisfaction. Quality service provides a more satisfying experience for clients, so they feel appreciated and treated well, which ultimately increases their satisfaction. In addition, the value of 2 = 0.610 R 2 = 0.610 or 61% shows that 61% of the variation in customer satisfaction can be explained by the quality of human resources and service quality. The remaining 39% represents the variation not explained by the variables in the model, indicating that other factors can also affect customer satisfaction. These results indicate the importance of focusing on improving both human resource quality and customer service quality to improve customer satisfaction. If there is interest, we can explore what other variables can be included to explain the remaining variation
IMPLEMENTATION OF PROVIDING MEDICINES INFORMATION TO PATIENTS AT THE SEMARANG CITY SUB-PRIMARY HEALTH CENTERS Setianingrum, Rossa Yuliani; Ikhsan, Muhammad; Nahak, Martinus; Suwarni, Sri; Indrasari, Ferika
Lux Mensana: Journal of Scientific Health Vol. 3 Issue 4 (2024)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/jsh.v3i4.647

Abstract

Introduction. Providing medicines information is necessary to improve patient compliance and therapeutic efficiency. Limited knowledge regarding the correct use of medicines may lead to medication errors. The purpose of this study was to determine the implementation of providing medicines information at the Semarang City sub-primary health centers. Method. This study is a descriptive non-experimental study with a cross-sectional method. Sampling of patients by accidental sampling with samples of sub-primary health centers was conducted by simple random sampling, consisting of 17 sub-primary health centers. The independent variables in this research are respondents characteristics, while the dependent variables include medicine name, preparation, dosage, usage, storage, indications, contraindications, side effects, stability, and medicine interactions. Data collection was conducted observationally through an observation sheet containing a list of medicines information as specified in Regulation of the Minister of Health and Human Rights No. 74/2016 concerning Pharmaceutical Service Standards at the Health Center. Data analysis was conducted descriptively. Result & Analysis. The results indicated that the majority of medicines information was provided by non-pharmacy personnel (71%). The most common medicines information conveyed was dosage, how to use, and medicines indications. There were three sub-primary health centers with moderate levels of implementation of medicines information provision with 61.7%, 60%, and 33.7%, respectively. Discussion. The implementation of medicines information provision to patients in Semarang City sub-primary health centers has not been fully implemented. The most common components of medicines information include dosage, how to use, and indication, while the least common are medicines name, medicines preparation, storage, side effects, contraindications, stability, and medicines interactions.
Factors Influencing the Incidence of Stunting Among Children Aged 24-59 Months in 2024 Magno, Jerminal; Silva, Valente da; Nahak, Martinus
Jurnal KESANS : Kesehatan dan Sains Vol 4 No 4 (2025): KESANS: International Journal of Health and Science
Publisher : Rifa'Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/kesans.v4i4.329

Abstract

Introduction: Stunting or poor linear growth is considered a common health problem among children globally. Based on secondary data from Centro Saude Comunitaria Comoro from January-May 2024, it shows that there are 376 cases of stunting prevalence in children aged 24-59 months. Objective: To find out the factors that affect the incidence of stunting in toddlers aged 24-59 months at Suco Manleuana, Posto Administrativo Dom Aleixo, Municipio Dili, in 2024. Method:  The research design used in this study is aquantitative analytical research with a cross-sectional approach, which is a research that emphasizes the time to measure/observe independent and dependent variable data only once at a time. Result and Discussion: the study showed that there was a significant influence between education factors on stunting with a value of 0.002<0.05, there was a significant influence between family income factors on stunting with a value of 0.000<0.05, there was a significant influence between feeding pattern factors on stunting with a value of 0.000<0.05 and there was a significant influence between exclusive breastfeeding factors on stunting with a value of 0.000<0.05. Conclusion: that educational factors, family income factors, feeding pattern factors and exclusive breastfeeding factors have an influence on the incidence of stunting in toddlers aged 24-59 months in Suco Manleuana, Posto Administrativo Dom Aleixo, Municipio Dili, 2024. Therefore, it is recommended to the authorities to follow up to reduce or solve health problems, especially stunting in certain areas.
Enhancing Transparency and Accountability in Public Services Through Information Technology: A Case Study of Timor-Leste’s Ministry of Justice Petu, Vitalis; Amaral, Adolmando Soares; Nahak, Martinus; Gusmão, Fernando Dias; M. Martins5, Leonito
International Journal of Social Service and Research Vol. 5 No. 5 (2025): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v5i5.1231

Abstract

This study explores the novel application of the Ajendamento online scheduling system in Timor-Leste’s passport services, addressing gaps in prior research by focusing on its dual role in enhancing transparency and accountability while confronting unique local challenges. Unlike broader e-government studies, this research provides empirical evidence from a least-developed country (LDC) context, where infrastructural and literacy barriers significantly impact digital adoption—a dimension underexplored in existing literature. Using a qualitative case study design, the study analyzes interviews with 12 stakeholders, document reviews, and observational data from Timor-Leste’s Ministry of Justice. Findings reveal that the Ajendamento system reduces broker interference, improves service efficiency, and fosters procedural transparency. However, persistent issues such as uneven internet access (54.2% penetration), low digital literacy (especially among rural and elderly populations), and institutional capacity gaps (e.g., 26% contracted staff, limited training) hinder equitable implementation. These challenges contrast with studies in more advanced digital economies, highlighting the critical need for context-specific solutions. The study contributes to e-government theory by emphasizing the interplay between technological systems and socio-institutional readiness in LDCs, a nuance absent in Heeks’ (2002) generalized frameworks. Practical implications include targeted investments in infrastructure, literacy campaigns, and inter-agency collaboration to ensure inclusive digital transformation. By bridging the gap between policy aspirations and grassroots realities, this research offers a model for similar settings globally.
Pengaruh Layanan SMS Gateway Terhadap Kepatuhan Minum Tablet Tambah Darah Pada Anggota Teman Sebaya Tanggap Anemia Di Puskesmas Bangsri Kabupaten Jepara Suwarni, Sri; Khotimah, Devi Syahrilia; Nahak, Martinus; Widyastuti, Rini
Jurnal Farmasi & Sains Indonesia Vol 5 No 1 (2022)
Publisher : LPPM Sekolah Tinggi Ilmu Farmasi Nusaputera

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52216/jfsi.vol5no1p70-75

Abstract

Based on the data from the Basic Health Research (Riskesdas) in 2018, 80,9% of female teenagers received blood tablets in their schools while 19.1% of them did not receive the tablets from their schools. From the number of the female students who got blood tablets, furthermore, it was found that the number of the tablets taken was only <52 tablets or as many as 98,6%; which means only 1,4% of female students who took ≥52 tablets (Kemenkes, 2016). Teman Sebaya Tanggap Anemia (friends of the same age responsive to anemia) is the special term for a group of people considered as the blood tablet recipients. Some interventions can be conducted to improve the patients’ medical compliance such as medical information service, distributing medical leaflets, sending short reminders, and utilizing alarm (Susanto, 2017). The purpose of this research is to measure the medication compliance level of Teman Sebaya Tanggap Anemia (TSTA) in taking blood tablets at Puskesmas Bangsri, Jepara Regency and to comprehend the influence of the Short Message Service (SMS) gateway on such compliance. The quasi-experimental was employed in this research, and the prospective data were collected from February to April 2019. The data were then analyzed using the Chi Square test and the Wilcoxon test. The result showed that the percentage of compliance was only 34.57% before the treatment was given, and the SMS gateway service gave significant influence on the compliance of TSTA (p 0.00 < 0.05) In addition, the Wilcoxon test result also showed the same result (p 0.00 < 0.05), and it proved that there was significant difference in the compliance before and after the treatment; therefore the SMS gateway service was effectively proven in improving the medication compliance percentage from 34.57% to 87.23%.
Co-Authors Amaral, Adolmando Soares Da Costa, Juvenal Ferika Indrasari Gusmão, Fernando Dias Khotimah, Devi Syahrilia M. Martins5, Leonito Madeira martins, Leonito Magno, Jerminal Muhammad Ikhsan Petu, Vitalis Rini Widyastuti Setianingrum, Rossa Yuliani Sri Suwarni Valente Da Silva, Valente Da