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All Journal Prosiding Seminar Nasional Darmajaya MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Prosiding Semhavok MBIA Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer PARETO : Jurnal Ekonomi dan Kebijakan Publik Jurnal Manajemen Bisnis Unbara Jurnal Bina Komputer e-Jurnal Apresiasi Ekonomi Jurnal EKOBIS (Kajian Ekonomi dan Bisnis)
Zainal, Rabin Ibnu
Universitas Sumatera Selatan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Social Sciences Other

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The KUALITAS PELAYANAN ADMINISTRASI KEPEGAWAIAN DINAS PENDIDIKAN PROVINSI SUMATERA SELATAN Mardesah Mardesah; Rabin Ibnu Zainal
MBIA Vol 20 No 2 (2021): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/mbia.v20i2.1408

Abstract

This study aims to determine the assessment of the quality of administration staff services at the Education Office of South Sumatra Province (Dinas Pendidikan Provinsi Sumatera Selatan) based on the analysis results of five dimensions of service quality in the SERVQUAL (service quality) model, named Tangible (Physical Evidence), Empathy (Care), Realibility, Responsiveness (Quick Response) and Assurance (Certainty). The collected data was analyzed using a questionnaire in the form of a SERVQUAL scale that describes the gap (GAP) of the expected service quality between expectations and reality (perceptions) received by the Educators and Education Personnel of the South Sumatra Province Education Office. The results of the study indicate that the quality of personnel administration services has not been a satisfactory because of the dimensions that have a minus or negative value, named: Realibility -0.15 and Responsiveness -0.46. Therefore, the South Sumatra Provincial Education Office(Dinas Pendidikan Provinsi Sumatera Selatan) needs to improve the quality of administrative services so that it is optimal and changes the gap to a positive value. Recommendations for improvement are made using the Fishbone Diagram and the Kaizen 5W 1 H method. The fishbone chart is useful for showing the main factors that affect quality and have an impact on service quality. If the problems and causes are known for certain, then the corrective actions and steps will be easier to conduct. To create a Fishbone Diagram, the Kaizen Method Tools are used by asking several questions on the basis of 5W + 1H (what, who, why, where, when and who). Keywords: : SERVQUAL, GAP analysis, Administrative Services Abstrak Penelitian ini bertujuan untuk mengetahui penilaian kualitas pelayanan administrasi kepegawaian Dinas Pendidikan Provinsi Sumatera Selatan didasarkan pada hasil analisa lima dimensi kualitas jasa dalam model SERVQUAL (service quality) yaitu Tangible (Bukti Fisik), Emphaty (Kepedulian), Realibility (Keandalan), Responsiveness (Keandalan/Cepat Tanggap) dan Assurance (Kepastian). Data yang terkumpul dianalisa menggunakan kuesioner berupa skala SERVQUAL yang menggambarkan kesenjangan (GAP) kualitas pelayanan yang diharapkan antara (ekpetasi) dan kenyataan (persepsi) yang diterima oleh Tenaga Pendidik dan Tenaga Kependidikan Dinas Pendidikan Provinsi Sumatera Selatan. Hasil penelitian menunjukkan bahwa kualitas pelayanan administrasi kepegawaian belum memuaskan karena ada dimensi yang bernilai minus atau negative yaitu : Realibility -0,15 dan Responsiveness -0,46. Oleh karena itu Dinas Pendidikan Provinsi Sumatera Selatan perlu meningkatkan kualitas pelayanan administrasi agar optimal dan merubah Gap menjadi bernilai positif. Rekomendasi perbaikan dilakukan dengan Diagram Fishbone dan Metode Kaizen 5W 1 H. Diagram tulang ikan (fishbone chart) berguna untuk memperlihatkan faktor-faktor utama yang berpengaruh pada kualitas dan mempunyai akibat pada kualitas pelayanan. Apabila masalah dan penyebab sudah diketahui secara pasti, maka tindakan dan langkah perbaikan akan lebih mudah dilakukan. Untuk membuat Diagram Fishbone digunakan Tools Metode Kaizen yaitu dengan teknik bertanya dengan pertanyaan, dengan dasar 5W+1H yaitu what, who, why, where, when dan who. Kata Kunci: SERVQUAL, GAP analysis, Pelayanan Administrasi.
Pengaruh Kepemimpinan Terhadap Komitmen Anggota Kelompok Tani Maju Makmur Desa Sukaraja Kecamatan Suak Tapeh Kabupaten Banyuasin Febri rahmadini; Rabin Ibnu Zainal; Riri Hanifa; Saudi Berlian
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 7 No. 2 (2024): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 7 No 2 (Juni 2024)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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Abstract

This research aims to find out how leadership has a positive and significant effect on the commitment of members of advanced and prosperous farmer groups in Sukaraja village, Suak Tapeh sub-district, Banyuasin district. The sampling technique is a saturated sampling technique or census where the entire population in this study are members of the advanced and prosperous farmer group, Sukaraja village, Suak Tapeh subdistrict, Banyuasin district, totaling 91 people used as research samples. The analysis technique of this research uses Validity Test, Reliability Test, Simple Regression Analysis, t Test, and Determination Coefficient Test (R2). Based on the test of the hypothesis in this research, it shows that: 1) Based on the results of the analysis, it shows that the correlation coefficient value of the relationship between leadership and commitment is very close. 2) Leadership has a partially positive and significant effect on commitment.
Pengaruh Harga, Lokasi, Dan Kualitas Bangunan Terhadap Kepuasan Konsumen Pada Perumahan Bersubsidi Pesona Indah Betung Hardiansyah; Rabin Ibnu Zainal; Riri Hanifa; Noprian
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 7 No. 2 (2024): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 7 No 2 (Juni 2024)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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Abstract

The house is a basic need in the form of a building that functions as a residence or place to live and a means of gathering a family. Housing is a very important need for society. The products offered by developers to consumers must of course be oriented to consumer needs and consumer satisfaction. Research on the effect of price, location and building quality on customer satisfaction in Pesona Indah Betung housing has been conducted in July 2023. The purpose of this study was to analyze the price, location and quality of buildings in Pesona Indah Betung housing on customer satisfaction. The research method used is Multiple Linear Regression. Methods of data collection using questionnaires, interviews and documentation. The number of respondents was 108 people. The results of this study hypothetically t are price and location have a positive effect on customer satisfaction, while building quality has a negative effect on customer satisfaction. The results of the Multiple Linear Regression test for price and location variables have a positive effect on customer satisfaction, while building quality has a negative effect on customer satisfaction in Pesona Indah Betung housing.
Perbandingan Metode Backpropagation dan Learning Vector Quantization (LVQ) Dalam Menggali Potensi Mahasiswa Baru di STMIK PalComTech Yarza Aprizal; Rabin Ibnu Zainal; Afriyudi Afriyudi
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 18 No. 2 (2019)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v18i2.387

Abstract

The Research aimst to compare backpropagation and Learning Vector Quantization (LVQ) methods in exploring the potential of new students at STMIK PalComTech. Comparisons in this study involve four input variables used which consist of four basic subjects of informatics engineering and information systems (math, basic programming, computer networks and management bases) which then make informatics techniques and information systems as outputs, to get the accuracy level high in this study, the researchers used several variations of parameters which eventually produced the best accuracy of the two methods. From 120 data tested using variations in test data and training data which are then processed using variations in the learning rate parameters and epochs. From the test results obtained the level of accuracy of pattern recognition in the backpropagation method is 99.17% with a learning rate variation of 0.1 and epoch 100, the learning vector quantization method has an accuracy rate of 96.67% with a variation of learning rate 1 and epoch 20 From the results of the comparison the Backpropagation method is superior in terms of accuracy so that it becomes the right method to use in exploring the potential of new students at STMIK PalComTech.
Co-Authors -, Trisninawati Afriyudi Aprizal, Yarza Efan Elpanso Febri rahmadini Fitriya Fitriya Hardiansyah Lin Yan Syah Mardesah Mardesah Noprian Nur Aini Nur Aini H Pangesti, Indriani Raspuji Ramadhanti Riri Hanifa Saudi Berlian Sianturi, Maranatha Ulina Teguh Iman Santoso Wayan Jane