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All Journal JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Transportation and Logistics Jurnal Pengabdian Masyarakat dan Penelitian Terapan Logistica : Journal of Logistic and Transportation
Widiawati, Sarovah
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Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation Other

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The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty Lermatan, Esterlinus Edwin; Jaya Sakti, Reza Fauzi; Ghafar, Abdul; Widiawati, Sarovah; Krisnawati, Siti; Prakoso, Otto Sugiharto
Siber Journal of Transportation and Logistics Vol. 1 No. 2 (2023): (SJTL) Siber Journal of Transportation and Logistics (July 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i2.79

Abstract

Abstract: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management. The purpose of this article is to build hypotheses of influence between variables that will be used in further research. The object of research is on online libraries, Google Scholar, Mendeley, and other academic online media. Research methods with library research sourced from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) Staff Competence affects Cargo Shipping Service Users; 2) Customer Satisfaction affects Cargo Shipping Service Users; and 3) Service Quality affects Cargo Shipping Service Users.
Sosialisasi Penggunaan Media Digital dalam Memperkenalkan Alat Transportasi dengan Bahasa Inggris : Canva dan Blooket Widiawati, Sarovah; Susanthi, Novi Indah; Chairuddin, Irwan; Lesatari, Riza
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 2 (2024): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i2.1839

Abstract

Digital learning media use has been increasing since COVID-19 pandemic, with Canva and Blooket being among the most used ones. Both of them were used in the classroom to introduce transportation tools in English to teachers at TPQ Al-Kahfi Bogor. The purpose of this activity is to introduce Canva and Blooket.  Furthermore, this socialization activity was carried out through demonstration and discussion. In addition, this activity was done in hybrid, which was online and offline, and it involved kindergarten and TPQ teachers as the audience. The teachers were introduced to Canva's features for creating interesting learning materials. Blooket, on the other hand, was mainly used for interactive quiz games that can enhance student engagement. Based on the results, it is found that participants felt that this activity was very beneficial in understanding the use of digital media. Moreover, although some teachers are already familiar with Canva and YouTube, Blooket is still new for them. In conclusion, this socialization shows positive results in encouraging the use of more creative digital media, which is expected to improve the quality of learning at TPQ Al-Kahfi. Thus, this activity contributes to the development of educational quality and can serve as a model for other educational institutions.Kata kunci : sosialisasi, Canva, Blooket, pembelajaran bahasa Inggris, alat transportasi
Bullying Awareness: Memahami dan Mengidentifikasi Tanda-Tanda Bullying Pada Siswa SMAN 21 Jakarta Widiawati, Sarovah; Susanthi, Novi Indah; Chairuddin, Irwan
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 1 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i1.476

Abstract

Bullying is behavior that is deliberately carried out to make the victim feel hurt and uncomfortable. This behavior is carried out with physical or verbal contact. Bullying is usually carried out by perpetrators who are stronger or have more power than the victim. Therefore, there is a need to understand bullying and how to identify signs of bullying, especially at school because this behavior is detrimental to students and can disrupt learning activities at school. Faculty of Management and Business, Trisakti Institute of Transportation and Logistics carries out Community Service (PKM) at SMAN 21 Jakarta. The PKM was carried out on 31 grade 10 high school students and 3 teams of lecturers from ITL Trisakti. The implementation of PKM activities is carried out in the form of socialization, starting with questions and answers about bullying and also asking students to fill out a questionnaire via G-Form to find out students' knowledge regarding bullying and types of bullying behavior. After that, the author gave a presentation and asked questions regarding their experiences with bullying behavior. Finally, the author gave the questionnaire again to determine the increase in their knowledge and also their experiences with bullying behavior to find out comprehensive information from students. Through socialization regarding bullying behavior, it can be seen that around 75% of students at SMAN 21 Jakarta are able to understand and identify bullying behavior. 25% of them have experienced bullying behavior at school or outside school. The bullying was carried out by classmates and friends of students from other schools. The types of bullying experienced by these students were verbal bullying, 65% through ridicule and ridicule, 30% mental/psychological bullying through exclusion, and 5% cyberbullying.
Optimizing Logistics Distribution in Archipelagic Economies: A Case Study of North Sulawesi Wijayanti, Dian; Widiawati, Sarovah
Logistica : Journal of Logistic and Transportation Vol. 2 No. 2 (2024): April 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/logistica.v2i2.668

Abstract

This study aims to examine the determinants of logistics distribution efficiency in North Sulawesi, Indonesia, an archipelagic region with unique geographical challenges. Using a quantitative explanatory design, data were collected through structured questionnaires from 55 purposively selected logistics stakeholders, and analyzed using multiple linear regression with validity and reliability testing. The results show that delivery time has the strongest positive influence on distribution efficiency (β = 0.482; p = 0.001), followed by infrastructure and technology (β = 0.317; p = 0.021), while distribution cost negatively affects efficiency (β = −0.215; p = 0.034). These findings highlight the critical role of timeliness and technological adoption in overcoming logistical barriers in archipelagic settings. The study contributes by offering practical recommendations for multimodal transport integration, digital adoption, and infrastructure investment to strengthen logistics performance in geographically dispersed economies.
Co-Authors Dian Wijayanti Ghafar, Abdul Irwan Chairuddin Jaya Sakti, Reza Fauzi Krisnawati, Siti Lermatan, Esterlinus Edwin Lesatari, Riza Novi Indah Susanthi, Novi Indah Prakoso, Otto Sugiharto