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This Author published in this journals
All Journal International Journal of Management Science and Information Technology (IJMSIT) International Journal of Advanced Multidisciplinary Siber Journal of Transportation and Logistics
Jaya Sakti, Reza Fauzi
Unknown Affiliation
Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty Lermatan, Esterlinus Edwin; Jaya Sakti, Reza Fauzi; Ghafar, Abdul; Widiawati, Sarovah; Krisnawati, Siti; Prakoso, Otto Sugiharto
Siber Journal of Transportation and Logistics Vol. 1 No. 2 (2023): (SJTL) Siber Journal of Transportation and Logistics (July 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i2.79

Abstract

Abstract: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management. The purpose of this article is to build hypotheses of influence between variables that will be used in further research. The object of research is on online libraries, Google Scholar, Mendeley, and other academic online media. Research methods with library research sourced from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) Staff Competence affects Cargo Shipping Service Users; 2) Customer Satisfaction affects Cargo Shipping Service Users; and 3) Service Quality affects Cargo Shipping Service Users.
Analysis of Mentoring and Coaching on Productivity Mediated by Organizational Commitment: Study Literature Review Jaya Sakti, Reza Fauzi; Sidjabat, Sonya; Untari, Dewi; Valentin, Adelia Dwi; Rustiawan, Indra
International Journal of Advanced Multidisciplinary Vol. 3 No. 4 (2025): International Journal of Advanced Multidisciplinary (January-March 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i4.780

Abstract

The purpose of this literature research is expected to help hypotheses for future authors in determining research related to human resource management. The research article on the analysis of mentoring and coaching on productivity mediated by organizational commitment is a scientific literature article in the scope of human resource management. The approach used in this literature review research is descriptive qualitative. Data collection techniques are using literature studies or conducting literature reviews of relevant previous articles. The data used in this study are secondary data, which are sourced from academic online media such as Thomson Reuters Journals, Sage, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Springer, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Mentoring affects Organizational Commitment; 2) Coaching affects Organizational Commitment; 3) Mentoring affects Productivity; 4) Coaching affects Productivity; 5) Organizational Commitment affects Productivity; 6) Mentoring affects Productivity through Organizational Commitment; and 7) Coaching affects productivity through organizational commitment.
The Role of Job Satisfaction in Mediating the Influence of Training, Work Environment, and Work Culture on the Performance of Domestic Cargo Companies Susanto, Primadi Candra; Setyawati, Aswanti; Rahmawati, Aisyah; Jaya Sakti, Reza Fauzi; Liana, Esti; Saribanon, Euis; Chairuddin, Irwan
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6785

Abstract

This study explores the mediating role of job satisfaction in the relationship between training, work environment, and organizational culture on the performance of domestic cargo companies. The cargo logistics sector is increasingly challenged by rising competition, rapid technological changes, and shifting service demands. This research employs a qualitative approach using a systematic literature review. Secondary data were collected from reputable international journals indexed in databases such as Scopus, Springer, Elsevier, Emerald, and Web of Science. The data were analyzed using content analysis to examine the conceptual relationships among the key variables. The findings reveal that training, work environment, and organizational culture significantly affect company performance, both directly and indirectly through job satisfaction as a mediating variable. From a managerial perspective, the study highlights the need for cargo companies to implement continuous training programs, create supportive work environments, and foster positive organizational cultures to enhance employee satisfaction and achieve sustainable performance outcomes.
Co-Authors Adelia Dwi Valentin Aisyah Rahmawati Aswanti Setyawati Dewi Untari Euis Saribanon, Euis Ghafar, Abdul Irwan Chairuddin Krisnawati, Siti Lermatan, Esterlinus Edwin Liana, Esti Prakoso, Otto Sugiharto Primadi Candra Susanto Rustiawan, Indra Sidjabat, Sonya Widiawati, Sarovah