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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Economica: Media Komunikasi ISEI Riau Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Luxury: Landscape of Business Administration Interconnection: An Economic Perspective Horizon Journal of Engineering Science and Technology Management Management Studies and Business Journal
Suryatunnisak, Suryatunnisak
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Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Effect of Service Quality and Price on Consumer Satisfaction at Ayam Penyet Ria Restaurant on Jl. Jendral Sudirman Pekanbaru Andriani, Dessy; Suryatunnisak, Suryatunnisak; Yurnal, Yurnal
Luxury: Landscape of Business Administration Vol. 2 No. 2 (2024): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v2i2.88

Abstract

The purpose of this study was to determine the effect of service quality and price on customer satisfaction at Ayam Penyet Ria Restaurant, Jl. Jendral. Sudirman Pekanbaru. The sample in this study was 100 consumers. Data analysis used was validity test, reliability test, classical assumption test, multiple linear regression, hypothesis test and determination coefficient test. Based on the results of the study, it is known that through partial test (t-test) there is a significant effect of service quality on customer satisfaction with the test results known t count (2.048) > t table (1.984) and Sig. (0.000) < 0.05. There is a significant effect of price on customer satisfaction with the test results known t count (3.724) > t table (1.984) and Sig. (0.000) < 0.05. Simultaneously shows that service quality (X1) and price (X2) together affect customer satisfaction at Ayam Penyet Ria Jl. Jendral. Sudirman Pekanbaru with the test results known Fcount (324.507) > Ftable (3.09) with a significance of 0.000 < 0.05. In terms of the determination coefficient, the service quality and price variables have an influence of 87.3% on consumer satisfaction while the remaining 12.7% is explained by other factors not studied by the author.
KOMPENSASI DAN LINGKUNGAN KERJA PERAN MEDIASI MOTIVASI DALAM MENINGKATKAN KINERJA KARYAWAN PT AGUNG TOYOTA CABANG DURI Handoyo, Leonardus Teguh; Arfi, Lingga Ramadhana; Suryatunnisak, Suryatunnisak
JURNAL ECONOMICA: Media Komunikasi ISEI Riau Vol. 12 No. 2 (2024)
Publisher : Ikatan Sarjana Ekonomi Indonesia Cabang Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46750/economica.v12i2.310

Abstract

Compensation and Work Environment The Mediating Role of Motivation in Improving Employee Performance at PT Agung Toyota Duri Branch. The population in this study was the total number of employees of PT Agung Toyota Duri Branch, totaling 86 people. Meanwhile, in sampling this research used a saturated sampling technique, that is, the entire population was sampled because the population was relatively small, namely 86 people.This research uses primary data, namely data obtained from questionnaire results as an instrument to prove the research results. Meanwhile, secondary data used includes data regarding the number of employees, organizational structure and general description of the company. To test the hypothesis in this research, we use a structural equation model with the help of the SmartPLS program. The research results show that 1) compensation has a positive and significant effect on motivation, 2) the work environment has a positive and significant effect on motivation, 3) compensation has a positive and significant effect on performance, 4) the work environment has a positive and significant effect on performance, 5) motivation has a positive effect and significant to performance, 6) compensation influences performance through motivation, and 7) the work environment influences performance through motivation. Keywords : Compensation, Work Environment, Motivation and Performance
The Influence of Village Apparatus Services on Community Satisfaction at the Karya Indah Village Office, Tapung District, Kampar Regency Supriadi, Supriadi; Suryatunnisak, Suryatunnisak; Arfi, Lingga Ramadhana
Interconnection: An Economic Perspective Horizon Vol. 2 No. 1 (2024): Interconnection: An Economic Perspective Horizon
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/interconnection.v2i1.85

Abstract

This study aims to determine and analyze the influence of village apparatus services on community satisfaction. The analysis in this study uses a dependent variable, namely community satisfaction and an independent variable, namely village apparatus services. The research sample is the community of Karya Indah Village, Tapung District, Kampar Regency who provide services. The sampling technique is random sampling. The number of samples is 100 people. The results of the study show that the village apparatus service variable has a significant effect on the satisfaction of the community of Karya Indah Village, Tapung District, Kampar Regency. It is known that the t (count) value (9.475)> t (table) (1.984) and Sig. (0.00) <0.05, meaning that the village apparatus service variable has a significant effect on the satisfaction of the community of Karya Indah Village, Tapung District, Kampar Regency. The R Square value in this study is 0.706. This shows that there is a strong relationship between the independent variable and the dependent variable. The village apparatus service variable as a whole has an influence of 70.6% on the community satisfaction variable. While the remaining 29.4% is influenced by other variables not examined in this study.
THE INFLUENCE OF CAREER DEVELOPMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) ON TURNOVER INTENTION THROUGH AFFECTIVE COMMITMENT Suryatunnisak, Suryatunnisak; Handoyo, Leonardus Teguh; Arfi, Lingga Ramadhana
Management Studies and Business Journal (PRODUCTIVITY) Vol. 2 No. 6 (2025): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/aqa6f394

Abstract

In this study, the aim is to analyzeThe Influence of Career Development and Organizational Citizenship Behavior (OCB) onTurnover Intention Through Affective CommitmentThis research was conducted at PT. Brataco Pekanbaru. The data source for this research was from employees of PT. Brataco Pekanbaru, Riau, Indonesia. The sample size was 30 respondents. Furthermore, the data analysis techniques were descriptive analysis, convergent and discriminant validity tests, reliability tests, and SEM-PLS analysis. The results of the research: from the processed data. Shows the calculation of the influence of variables Career Development has a significant influence on Affective Commitment, Organizational Citizenship Behavior to Affective Commitment does not have a significant effect,Affective Commitment has a direct impact onTurnover Intention, career development to Turnover Intention through Affective Commitment significantly influence Organizational Citizenship Behavior on Turnover Intention through Affective Commitment There is no significant influence.
MANAJEMEN PEMASARAN BISNIS RUMAH TANGGA YANG HALAL DAN THOIBAH Hsb, Mhd. Suleman; Zulfitri, Zulfitri; Mukson, Mukson; Yusnidar, Yusnidar; Sujatmoiko, Rides; Suryatunnisak, Suryatunnisak
Jurnal Pengabdian Kepada Masyarakat Sosial Humaniora Vol 3 No 2 (2023): Desember 2023
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/abdimasekodiksosiora.v3i2.3330

Abstract

Kaum perempuan juga mempunyai andil besar dalam kegiatan penanggulangan kemiskinan melalui pemberdayaan masyarakat. Salah satunya kaum perempuan dapat meningkatkan kesejahteraan keluarganya dengan melakukan kegiatan usaha produktif rumah tangga, dengan memproduksi dan menjual makan rumahan. Peluang bisnis makanan rumahan masih terbuka karena makanan rumahan merupakan makanan pokok masyarakat, dimana makanan tersebut dibutuhkan setiap saat. Bisnis makanan rumahan tidak terlalu sulit dilakukan, karena ibu-ibu rumah tangga dapat melakukan kegiatan produksi atau memasak sekaligus untuk keluarganya dan bahan bakunya mudah diperoleh di pasar-pasar tradisional. Dan juga merupaakan konsep mencipkan makanan yang halal dan thoibah Kegiatan pengabdian masyarakat ini dilaksanakan Ibu-ibu Rumah Tangga JL.Karya Mandiri RT.04 RW.01, 01 Kelurahan perhentian marpoyan damai pekanbaru, dapat memperbaiki manajemen usaha dan mencari peluang usaha yang dapat dilakukan dari rumah tanpa harus meninggalkan keluarga.
PENGARUH FAMILY SUPPORTIVE SUPERVISION TERHADAP WORK FAMILY BALANCE DAN ORGANIZATIONAL CITIZINSHIP BEHAVIOR (OCB) DI TEMPAT KERJA PADA BANK WILAYAH PEKANBARU Suryatunnisak, Suryatunnisak; Handoyo, Leonardus Teguh; Hsb, Mhd. Suleman
Jurnal Daya Saing Vol. 10 No. 2 (2024): Kinerja SDM, Perilaku Konsumen, dan Transformasi Bisnis pada Era Digital dan O
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v10i2.1860

Abstract

This research aims to analyze the influence of family supportive supervision on work family balance and organizational citizenship behavior (OCB) in the workplace at banks in the Pekanbaru area. Where this research was conducted in banking in the Pekanbaru area. The data source for this research is banking employees throughout Pekanbaru, Riau. Indonesia. With a total of 101 respondents as the research sample. Furthermore, data analysis techniques include descriptive analysis, convergent and discriminant validity tests and reliability tests, as well as SEM-PLS analysis. Research results: from data that has been processed. Shows the calculation of the influence of the Family Supportive Supervision variable which has a positive effect on Work Family Balance, Family Supportive Supervision has no effect on Organizational Citizinship Behavior (Ocb), Work Family Balance has a positive effect on Organizational Citizinship Behavior (Ocb), Family Supportive Supervision has an effect on Work Family Balance and Organizational Citizenship Behavior (OCB). Keywords : Family Supportive Supervision, Organizational Citizinship Behavior (OCB), Work Family Balances
The Role of Motivation in Mediating the Influence of Communication and Work Environment on Employee Performance at PT Agung Automall Sutomo, Pekanbaru City Teguh Handoyo, Leonardus; Zulfitri, Zulfitri; Andriani, Dessy; Suleman Hsb, Mhd.; Suryatunnisak, Suryatunnisak
Journal of Engineering Science and Technology Management (JES-TM) Vol. 5 No. 2 (2025): September 2025
Publisher : Journal of Engineering Science and Technology Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study is a quantitative study that aims to determine the role of motivation in mediating the influence of communication and work environment on the performance of employees at PT Agung Automall Sutomo in Pekanbaru City. The population used in this study was all 125 employees of PT Agung Automall Pekanbaru. To determine the sample size for this study, the author used the Slovin formula, resulting in 96 employees as the sample, while the sampling method used was simple random sampling. The data analysis technique used was quantitative analysis using Structural Equation Modelling (SEM) with the Smart PLS program. The results of the study are as follows: 1) Communication and work environment have a positive and significant effect on employee motivation. 2) The work environment has a positive and significant effect on employee motivation. 3) Communication has a positive and significant effect on employee performance. 4) The work environment has a positive and significant effect on employee performance. 5) Motivation has a positive and significant effect on employee performance. 6) Communication affects employee performance through motivation. 7) The work environment affects employee performance through motivation.
Co-Authors Andriani, Dessy Arfi, Lingga Ramadhana Handoyo, Leonardus Teguh Hsb, Mhd. Suleman Mukson Mukson Sujatmoiko, Rides Suleman Hsb, Mhd. Supriadi Supriadi Teguh Handoyo, Leonardus Yurnal, Yurnal Yusnidar Yusnidar Zulfitri Zulfitri, Zulfitri