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All Journal Jurnal Dakwah Tabligh Aqlam: Journal of Islam and Plurality Praxis : Jurnal Sains, Teknologi, Masyarakat dan Jejaring Aqlania Waskita: Jurnal Pendidikan Nilai dan Pembangunan Karakter KENOSIS: Jurnal Kajian Teologi AL MUNIR : Jurnal Komunikasi dan Penyiaran Islam Jurnal Pendidikan dan Konseling BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam Al'Adalah
Wawaysadhya Agastya
Universitas Islam Negeri Walisongo, Semarang. Indonesia
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Rekonstruksi Hak Khiyār sebagai Standar Minimum Retur–Refund dalam Jual Beli Ritel di Indonesia: Harmonisasi Khes dan UU Perlindungan Konsumen: Reconstructing the Right of Option (Khiyar) As A Minimum Return-Refund Standard in Indonesian Retail Trade: Harmonizing Islamic Economic Law (Khes) and Consumer Protection Law Ahmad Wahyudi; Bagas Heradhyaksa; Kholid Irfani; Pas Inggrid Pamesti; Wawaysadhya
BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam Vol. 7 No. 1 (2026): BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M), Sekolah Tinggi Ilmu Islam dan Bahasa Arab (STIBA) Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36701/bustanul.v7i1.2909

Abstract

Retail transactions in Indonesia frequently apply “no return/no refund” policies through standard terms, creating tension between effective consumer remedies and contractual certainty. This article aims to reconstruct khiar rights under the Indonesian Compilation of Sharia Economic Law (KHES) as a minimum return–refund standard that is compatible with the Consumer Protection Law (UUPK). Using a doctrinal (normative) legal method, the study employs a statute approach to examine UUPK and KHES, a conceptual approach to operationalize khiar (Syarṭ, ru’yah, and ‘aib) as a remedial mechanism, and a harmonization/legal-policy approach to design an implementable standard. The results propose a minimum standard built on six parameters: scope, valid grounds (defect/’aib, mismatch/ru’yah, trial period/Syarṭ), tiered time windows, proportionate evidentiary requirements, remedy hierarchy (repair/replace/refund), and limited exceptions with alternative remedies. The discussion shows that blanket “no return/no refund” clauses are normatively problematic when they eliminate remedies for defect or mismatch, while structured limitations remain permissible to prevent moral hazard and ensure business certainty. The article recommends adopting a model clause and a minimum SOP (complaint–verification–decision–remedy–recording) as auditable compliance instruments for Indonesian retail.
Co-Authors Ahmad Wahyudi Aniyq, Meliy Amaliyyah Bagas Heradhyaksa Chair, Badrul Munir Fakhrurrozi, M Rifqi Kholid Irfani Muhammad Baruzzaman Pas Inggrid Pamesti Pingki Laeli Diaz Olivia Taufiq, Thiyas Tono Tri Utami Oktafiani Winarto Winarto