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All Journal Jurnal Pendidikan (Teori dan Praktik) Global Education Trends Journal of Governance and Public Administration Jurnal Strategi Pembelajaran
Esmati, Shahabuddin
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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PERCEPTIONS OF INTERNATIONAL STUDENTS ON SERVICE QUALITY DELIVERY Esmati, Shahabuddin
Jurnal Pendidikan (Teori dan Praktik) Vol 9 No 2 (2024): Vol. 9 No. 2 (2024): Volume 9, Nomor 2, September 2024
Publisher : Fakultas Ilmu Pendidikan Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jp.v9n2.p158-164

Abstract

This study aims to explore international students' perceptions on the service quality delivery at Universitas Hasanuddin. The method used is a qualitative approach with in-depth interview techniques. Data was collected through interviews with the international students under the KNB scholarships, who were studying Indonesian language through BIPA program at Unhas. Interviews were conducted using a semi-structured interview guide which allowed researchers to explore participants' experiences and views in more depth. The findings of the study show that international students have varying perceptions of the quality of service they receive, with the majority assessing aspects of academic services, administration and campus facilities as quite adequate. However, there are several challenges related to communication, cultural understanding, and support in social and academic adaptation. This research recommends improving coordination between various parties at universities to improve services and better meet the needs of international students. It is hoped that these findings can become a reference for university administrators in designing policies that are more responsive to the needs of international students.
The THE NEOLIBERAL POLITICAL ECONOMY OF HIGHER EDUCATION: MARKETIZATION AND ITS IMPACT ON ACCESS AND QUALITY AT UNIVERSITAS HASANUDDIN Esmati, Shahabuddin; Emynorane, Ralaivao Hanginiaina; Arrive, Jean Tsitaire
Journal of Governance and Public Administration Vol. 2 No. 1 (2024): Desember
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i1.1688

Abstract

This study aims to analyze the impact of neoliberal political economy in the context of higher education, precisely at Universitas Hasanuddin. The main focus of the study is to explore how the marketization process of higher education affects the accessibility and quality of education. The approach used in this study is qualitative with data collection methods through semi-structured interviews with 30 students and documentation studies related to the policies implemented at Hasanuddin University. The results show that the application of neoliberal principles in higher education management, such as an emphasis on efficiency, commercialization of educational services, and adapting the curriculum to market needs, has a significant impact on the accessibility of education for students from low economic backgrounds, as well as affecting the quality of education received. Apart from that, this marketization also has the potential to create inequality in the distribution of resources and create a gap between universities that have more funds and those that have less. It is hoped that these findings will provide deeper insight into the impact of neoliberal political economy on higher education and propose policies to improve access and quality of education at the state universities in Indonesia.
EVALUATING THE IMPACT OF AI-ENABLED CLOUD COMMUNICATION PLATFORMS ON STUDENT ENGAGEMENT IN HIGHER EDUCATION: A CASE OF AFGHANISTAN PRIVATE UNIVERSITIES Sadat, Mir Mohammad Naim; Tokhi, Mustafa; Azizi, Muhammad Ajmal; Esmati, Shahabuddin; Emynorane, Ralaivao Hanginiaina
Global Education Trends Vol. 3 No. 2 (2025): GLOBAL EDUCATION TRENDS
Publisher : YAYASAN CENDEKIA CITRA GEMILANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61798/get.v3i2.391

Abstract

The integration of artificial intelligence (AI) and cloud-based technologies is reshaping higher education globally, yet their impact in fragile contexts remains underexplored. This study evaluates the influence of AI-enabled cloud communication platforms on student engagement in ten private universities in Afghanistan, with a focus on interaction, personalization, motivation, and collaboration. A qualitative research design was employed, using classroom and online observations, document analysis, and semi-structured interviews with faculty, students, and administrators. The findings reveal that these platforms significantly enhanced engagement by fostering real-time communication, adaptive feedback, gamification, and collaborative learning opportunities. However, effectiveness was constrained by infrastructure weaknesses, uneven institutional readiness, limited faculty training, and cultural skepticism regarding AI. The study highlights that technology alone cannot transform education without supportive ecosystems of infrastructure, pedagogy, and ethical guidelines. Its impact lies in providing evidence for policymakers, educators, and administrators seeking to strengthen student-centered learning and digital transformation in higher education. The study suggests future research should adopt mixed methods approaches to measure learning outcomes more systematically, expand to public universities, and explore long-term cultural and ethical implications of AI integration, ensuring digital innovation contributes to equitable and sustainable educational reform in Afghanistan and comparable contexts.
THE DINA AS A COMMUNITY GOVERNANCE MECHANISM FOR STRENGTHENING EDUCATION IN ATSIMO ANDREFANA, MADAGASCAR Sulla, Razafitahindraza Erica Feyzine; Ratna, Hangivola Emyblonde; Esmati, Shahabuddin
JURNAL STRATEGI PEMBELAJARAN Vol. 2 No. 2 (2025): Jurnal Strategi Pembelajaran
Publisher : Yayasan Cendekia Citra Gemilang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61798/jsp.v2i2.442

Abstract

This study aims to explore the role of Dina as a community governance mechanism in supporting educational development in the rural municipalities of Milenaka, Ankililoaka, and Ankilimaliniky, located in the Atsimo-Andrefana region of Madagascar. Dina, a set of customary rules rooted in ancestral Malagasy traditions, has traditionally focused on maintaining public order, regulating social behavior, and resolving community conflicts. This study uses a qualitative case study approach, collecting data through semi-structured interviews, group discussions, and document analysis of local Dina regulations. 18 key informants participated, including mayors or vice mayors, Dina executive committee members, and representatives of youth, women, and persons with disabilities, ensuring diverse perspectives on governance and education. Thematic analysis was applied to identify patterns related to governance practices, community-based learning, and the integration of educational objectives within customary structures. indings reveal that Dina remains primarily associated with social regulation, yet its participatory mechanisms enable the transmission of social norms, promotion of school attendance, and engagement of marginalized groups. Women, youth, and persons with disabilities play critical roles in enhancing the educational potential of Dina, while challenges such as harsh enforcement practices, limited coordination with formal educational policy, and inconsistencies with constitutional principles constrain its effectiveness. The study concludes that reforming Dina to incorporate education-focused norms, fostering inclusive representation, and linking customary governance with local educational institutions can transform Dina into a culturally grounded, community-driven mechanism that supports both social cohesion and sustainable learning outcomes in rural Madagascar.
Co-Authors Arrive, Jean Tsitaire Azizi, Muhammad Ajmal Emynorane, Ralaivao Hanginiaina Ratna, Hangivola Emyblonde Sadat, Mir Mohammad Naim Sulla, Razafitahindraza Erica Feyzine Tokhi, Mustafa