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All Journal YUME : Journal of Management IJHABS META - JOURNAL
Uripan, Koen Irianto
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Journal : IJHABS

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The Influence Of Transformational Leadership Style, Work Motivation, And Work Discipline On The Performance Of Employees Of RSUD Mojokerto District Uripan, Koen Irianto; Mahendra, Angga Martha
International Humanity Advance, Business & Sciences Vol 2 No 3 (2025): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v2i3.389

Abstract

In the era of Industry 4.0, the competition among companies has become increasingly fierce, prompting organizations to strive to maintain and develop themselves to achieve success. One of the key factors supporting the sustainability and development of an organization is human resources, which serve as a benchmark for success to achieve organizational goals. Using SPSS data analysis techniques with a path analysis approach, correlation tests, determination tests, simultaneous tests, and partial tests with a sample size of 75 employees, the results of this study show that leadership style, motivation, and work discipline significantly influence employee performance. Partially, only work discipline has a positive and significant effect on employee performance, while leadership style and motivation do not significantly influence employee performance but positively impact it. Furthermore, this study finds that work discipline has the most substantial influence on employee performance. The research used a saturated sample, which includes the entire population of 50 respondents. The quantitative method was applied, and the analysis used multiple linear regression, T-tests, F-tests, and classical assumption tests using SPSS version 25. The questionnaire employed in this research has been validated and tested for reliability. Based on the findings, transformational leadership style significantly influences employee performance, along with work motivation and employee discipline.
Analysis Of The E-Plantation System On Employee Performance Through Job Satisfaction at PT. Source Of Palm Mahardika Afendi; Uripan, Koen Irianto; Sumunu, Trenggono; Soleha, Siti Nur; Zainuddin, Ahmad
International Humanity Advance, Business & Sciences Vol 3 No 2 (2025): October
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i2.727

Abstract

This study aims to analyze the influence of the e-Plantation system on employee performance through job satisfaction at PT. Source of Palm Mahardika. In particular, this study examines three main aspects: (1) the effect of the e-Plantation system on job satisfaction, (2) the effect of job satisfaction on employee performance, and (3) the effect of the e-Plantation system on employee performance through job satisfaction. The population in this study is all employees of PT. Sumber Mahardika Sawit, which totals 45 people, with a working period of more than one year. Due to the limited population number, this study used a census method, in which the entire population was sampled. The data was analyzed using the Partial Least Squares (PLS) approach with the help of Smart PLS 3.0 software. The results of the study show that the e-Plantation system has a significant influence on employee job satisfaction, which in turn has a positive impact on employee performance. In addition, job satisfaction has been proven to be a mediating variable that strengthens the relationship between the e-Plantation system and employee performance. Thus, the optimal implementation of the e-Plantation system can increase job satisfaction, which will further contribute to improving overall employee performance.
Human Resource Quality Analysis On Customer Satisfaction At Care Inn Hotel Irwantari, Maria Laura; Uripan, Koen Irianto; Kuncoro, Setio; Soleha, Siti Nur; Zainuddin, Ahmad
International Humanity Advance, Business & Sciences Vol 3 No 3 (2026): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i3.962

Abstract

This study aims to analyze the effect of the quality of human resources services (workers) on customer satisfaction at the hotel Care Inn Merauke, taking into account disconfirmation as a mediation variable. Using a quantitative approach with survey methods, this study involved 382 respondents who were hotel customers during the period from January to May 2025. The research Model refers to SERVQUAL, which consists of five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the analysis using Partial Least Squares-Structural Equation Modeling (PLS-SEM) showed that the model built has a high validity and reliability, with the value of R2 for customer satisfaction of 75.7%. The findings showed that the dimensions of Empathy, Reliability, and Assurance have a direct and significant effect on customer satisfaction, while Tangibles have a small effect, and Responsiveness is not significant. Disconfirmation acts as a partial mediator in the relationship between the quality of Human Resource Services (workers) and customer satisfaction, with a significant influence of Empathy, Reliability, and Assurance on disconfirmation. These findings indicate that customer satisfaction at Care Inn Merauke Hotel is more influenced by relational experience and effectiveness of services that are able to meet customer expectations than physical aspects or responsiveness. The study concludes that customer satisfaction improvement strategies should emphasize the management of interpersonal expectations and experiences, as well as recommendations for further research in the context of hospitality in non-metropolitan areas. The findings are expected to provide practical insights for hotel management and academic contributions in the development of Service theory.
Co-Authors Afendi Ahmad Zainuddin ANGGA MARTHA MAHENDRA, ANGGA Endriatmoko, Yosa Irwantari, Maria Laura Jurniati, Novita Kuncoro, Setio Radu, Yosef Yingo Soleha, Siti Nur Suminar, Lintang Sumunu, Trenggono Sutoyo Sutoyo