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KUALITAS PELAYANAN DI KANTOR DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALU Novitasari Novitasari; Aulia Farida; Jery Devano; Fikra Fikra; Hj Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3074

Abstract

Public service is a service activity carried out by public service providers as an effort to meet public needs and implement the provisions of laws and regulations that make the Palu City Government make public services an important mission in improving the rights of the people of Palu City in accordance with the vision of the city of Palu, namely realizing and determined to improve quality, effectiveness, efficiency, accountability and transparency of public services as mandated by Law Number 25 of 2009 concerning Public Services through the Investment Office and One-Stop Integrated Services. However, the services provided by DMPMTSP Palu City are still not satisfactory enough and this greatly affects the quality of service at DPMPTSP Palu City whether it is said to be good or not. The purpose of the study is to determine the quality of business licensing services and describe the inhibiting factors and efforts made in improving the quality of services at the Investment Office and One-Stop Integrated Services in Palu City, Central Sulawesi Province.
Pengalaman dan Strategi Pelaku Usaha Kecil Dalam menghadapi Tantangan Bisnis Unutuk Penerapan Mahasiswa Wirausaha Fani Fani; Almunawwara; Lidya olivia balanda; Fikra Fikra; Dyo moh Sabda; Nuraisyah Nuraisyah; Andi Maman Firmansyah; Fachrul Reza
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i1.7449

Abstract

This study examines the experiences and strategies of small business owners (MSMEs) in dealing with business challenges such as limited capital, fierce competition, and rising raw material prices, as a learning tool for entrepreneurial students. The background is based on the high failure rate of MSMEs due to a lack of adaptation, thus requiring practical studies to equip students with real skills. The purpose of this study is to identify effective MSME strategies to improve the business resilience of students. The method used is qualitative, with in-depth interviews and observations of MSME actors on Jln. Biologis, Tondo Village, Mantikulore District, Palu City. The results indicate that the main strategies include being able to compete in marketing, product innovation, and maintaining the business, as well as viewing challenges as opportunities for business growth and development. The results of this study can be used as a basis for better development policies in supporting the growth and sustainability of SMEs.