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All Journal Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA) Hikamatzu Journal of Multidisciplinary Research
Alya Azizah
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Religion Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science

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Optimalisasi Pengembangan Desa Durian Tinggung Dalam Program Kuliah Kerja Nyata (KKN) Nila Lestari; Kania Diva Sasmita Pohan; Amanda Aulia Putri Arbain; Muhammad Rizki Ridwan Rambe; Putri Nurul Zulia Lubis; Alya Azizah
Hikamatzu | Journal of Multidisciplinary Vol. 1 No. 2 (2024): multi science and knowlegde
Publisher : Hikamatzu | Journal of Multidisciplinary

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Abstract

The Student Community Service Program (KKN) is a higher education curriculum that integrates student learning with community life. The purpose of this study is to optimize the development of Durian Tinggung village through the KKN program. The method used was participant observation conducted by the 29th KKN group at Al Washliyah Muslim Nusantara University Medan for 20 days from July 15 to August 3, 2024. The village development program focused on four main areas: education, religion, environmental hygiene, and health. Activities carried out included private lessons for elementary school students, teaching iqro reading, gotong royong with village officials, installing cleanliness signs, and gymnastics for the elderly and mothers of Durian Tinggung Village. The results showed that all programs implemented received a positive response from the community, especially in the fields of education and health. This KKN program was able to have a significant positive impact on the people of Durian Tinggung Village by improving the quality of education, environmental awareness, and physical health of the village community
THE ROLE OF HUMAN RESOURCES IN CUSTOMER SERVICE QUALITY AT PT. BANK SUMUT MEDAN COORDINATOR BRANCH Muhammad Dimas Alfahri; Muhammad Gilang Anugrah; Alya Azizah; Dwi Indah Lestari; Melisa Zuriani Hasibuan; Julianto Hutasuhut; Toni Hidayat
Journal of Accounting Research, Utility Finance and Digital Assets Vol. 4 No. 1 (2025): July
Publisher : PT. Radja Intercontinental Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/jaruda.v4i1.249

Abstract

Human Resource Development is a strategic element for Bank Sumut to realize excellent service and maintain competitive advantage amidst the increasingly tight competition in the banking industry. Through structured and sustainable training and development programs, Bank Sumut equips employees with the knowledge, skills, and attitudes needed to provide the best service to customers. The main focus of human resource development includes improving communication skills, empathy, problem solving, and in-depth understanding of bank products and services. Competent employees are not only able to handle transactions efficiently, but also provide fast and precise solutions to various customer problems . Supervision and evaluation of training programs are carried out continuously to ensure their effectiveness, while awards and incentives are given to high-performing employees to strengthen the organizational culture that supports excellent service. In addition, the role of customer service and product knowledge are important components in providing valid information according to operational standards. By focusing on comprehensive human resource development , Bank Sumut ensures that every interaction with customers reflects a commitment to excellent service. This increases customer satisfaction and loyalty, strengthens the bank's reputation in the eyes of the public, and supports sustainable business growth. Competent, motivated, and customer-oriented human resources are the main key in creating a positive service experience and differentiating Bank Sumut from other financial institutions.
THE INFLUENCE OF WORKING CAPITAL MANAGEMENT AND SALES GROWTH ON PROFITABILITY AT PT. PANJI ANUGERAH SENTOSA MEDAN IN 2022-2024 Alya Azizah; Toni Hidayat; Wan Dian Safina; Muhammad Rahmat
Journal of Accounting Research, Utility Finance and Digital Assets Vol. 4 No. 1 (2025): July
Publisher : PT. Radja Intercontinental Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/jaruda.v4i1.257

Abstract

This study aims to analyze and gain a deep understanding of the effect of working capital management and sales growth on profitability at PT. Panji Anugerah Sentosa Medan during the period 2022 to 2024. The population in this study consists of the company's annual financial statements, including the balance sheet and income statement for that period. The sampling technique used is total sampling, where all available data is used as a research sample. The approach used in this study is quantitative, utilizing primary and secondary data obtained from the company's annual financial statements. To analyze the data, a multivariate analysis method was applied using multiple linear regression. The results of the analysis show that based on the partial t-test, the working capital management variable has a significance value of 0.00 and a regression coefficient of 4.718. This indicates that working capital management has a positive and significant effect on the company's profitability as measured by the Return On Asset (ROA) ratio. Meanwhile, the sales growth variable shows a significance value of 0.137 and a regression coefficient of -1.526, which indicates that sales growth does not have a significant effect on the company's profitability based on the ROA ratio.
Co-Authors Amanda Aulia Putri Arbain Dwi Indah Lestari Hasibuan, Melisa Zuriani Julianto Hutasuhut Kania Diva Sasmita Pohan Muhammad Dimas Alfahri Muhammad Gilang Anugrah Muhammad Rahmat Muhammad Rizki Ridwan Rambe Nila Lestari Putri Nurul Zulia Lubis Toni Hidayat Wan Dian Safina