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All Journal Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA) Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Hikamatzu Journal of Multidisciplinary Research
Muhammad Gilang Anugrah
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Library & Information Science

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Optimalisasi Potensi Desa Durian Tinggung Melalui Peningkatan Terhadap Bidang Pendidikan, Kesehatan, Dan Perekonomian Dalam Kegiatan Kuliah Kerja Nyata (KKN) Putri Juwita; Lolla Novriana Sari Siregar; Bella Puspita; Izmi Fadillah; Viona Eliza; Muhammad Gilang Anugrah
Hikamatzu | Journal of Multidisciplinary Vol. 1 No. 2 (2024): multi science and knowlegde
Publisher : Hikamatzu | Journal of Multidisciplinary

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Abstract

This study aims to optimize the potential of Durian Tinggung village through the Community Service Program (KKN) which focuses on improving education, health and the economy. The methods used are field observation and descriptive, and data collection was carried out by 29 KKN groups during the period from July 15 to August 3, 2024. The programs implemented include the main activities. (1) Literacy program for elementary school students, (2) Making bandrek candy as a local product innovation, (3) Socialization of child protection, (4) Digitalization of marketing through Google Maps for local restaurants and small businesses. The results of the study, the KKN program succeeded in increasing students' literacy awareness, developing local economic potential through product innovation, increasing public understanding of child protection, and expanding the marketing reach of local MSMEs through digital platforms. In conclusion, this KKN program has a positive impact on the development of village potential through education and community empowerment, as well as providing valuable experience for students in applying their knowledge in the community.
Pelatihan Karang Taruna Desa Sinar Bhakti : Mengelola Instagram untuk Layanan Masyarakat Aimar Aqil Manaf; Yaz Montis Hidayat; Muhammad Gilang Anugrah; Nyimas Rani Pertiwi; Rosmala Dewi
Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Vol. 4 No. 1 (2025): Jurnal Hasil Pengabdian Masyarakat Indonesia
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/karunia.v4i1.2994

Abstract

This training aims to empower the Youth Organization of Sinar Bhakti Village to optimize Instagram as a medium for information dissemination and community services. The main problem identified is the lack of understanding and skills among Youth Organization members in effectively utilizing social media to support local activities and community needs. The training methods included material delivery through presentations, group discussions, and hands-on practices with a participatory approach. Participants were trained to create relevant, engaging, and informative content and learned professional techniques for managing Instagram accounts. The results of the training revealed that participants gained a better understanding of digital communication strategies, such as utilizing Instagram features to disseminate information, promote village activities, and enhance community interaction. Participants also demonstrated increased confidence in managing social media as a primary means of communication with the community. Overall, this training successfully enhanced the capacity of the Youth Organization to leverage digital technology for empowering local communities.
THE ROLE OF HUMAN RESOURCES IN CUSTOMER SERVICE QUALITY AT PT. BANK SUMUT MEDAN COORDINATOR BRANCH Muhammad Dimas Alfahri; Muhammad Gilang Anugrah; Alya Azizah; Dwi Indah Lestari; Melisa Zuriani Hasibuan; Julianto Hutasuhut; Toni Hidayat
Journal of Accounting Research, Utility Finance and Digital Assets Vol. 4 No. 1 (2025): July
Publisher : PT. Radja Intercontinental Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/jaruda.v4i1.249

Abstract

Human Resource Development is a strategic element for Bank Sumut to realize excellent service and maintain competitive advantage amidst the increasingly tight competition in the banking industry. Through structured and sustainable training and development programs, Bank Sumut equips employees with the knowledge, skills, and attitudes needed to provide the best service to customers. The main focus of human resource development includes improving communication skills, empathy, problem solving, and in-depth understanding of bank products and services. Competent employees are not only able to handle transactions efficiently, but also provide fast and precise solutions to various customer problems . Supervision and evaluation of training programs are carried out continuously to ensure their effectiveness, while awards and incentives are given to high-performing employees to strengthen the organizational culture that supports excellent service. In addition, the role of customer service and product knowledge are important components in providing valid information according to operational standards. By focusing on comprehensive human resource development , Bank Sumut ensures that every interaction with customers reflects a commitment to excellent service. This increases customer satisfaction and loyalty, strengthens the bank's reputation in the eyes of the public, and supports sustainable business growth. Competent, motivated, and customer-oriented human resources are the main key in creating a positive service experience and differentiating Bank Sumut from other financial institutions.
Co-Authors Aimar Aqil Manaf Alya Azizah Bella Puspita Dwi Indah Lestari Hasibuan, Melisa Zuriani Izmi Fadillah Julianto Hutasuhut Lolla Novriana Sari Siregar Muhammad Dimas Alfahri Nyimas Rani Pertiwi Putri Juwita Rosmala Dewi Toni Hidayat Viona Eliza Yaz Montis Hidayat