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All Journal Formosa Journal of Applied Sciences (FJAS) Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Manajemen Bisnis Digital Terkini
Riha Fitria Ardelia
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Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Social Sciences Other

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Memaksimalkan Potensi Crm: Panduan Praktis Untuk Meningkatkan Kinerja Bisnis Riha Fitria Ardelia; Adelia Eka Putri; Shivva Amalia Khoiralla; I.G.N. Andhika Mahendra
Jurnal Manajemen Bisnis Digital Terkini Vol. 1 No. 3 (2024): Juli : Jurnal Manajemen Bisnis Digital Terkini (JUMBIDTER)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v1i3.208

Abstract

In an increasingly competitive business environment, Customer Relationship Management (CRM) is a strategic key for companies in maintaining customer satisfaction and improving performance. This article aims to investigate the influence of CRM on customer satisfaction and company performance to improve business performance. A qualitative approach is used to explore the complex interactions between Customer Relationship Management, customer satisfaction, and company performance from an in-depth perspective. Meanwhile, the literature study method is used to analyze various theories, models and related research findings. This research aims to evaluate the impact of Customer Relationship Management on customer satisfaction and company performance, providing a better understanding of how effective implementation of Customer Relationship Management can strengthen long-term relationships with customers and improve a company's overall business performance.
PENGARUH LINGKUNGAN KERJA, KERJASAMA TIM DAN STRES KERJA TERHADAP KINERJA KARYAWAN Riha Fitria Ardelia; Ulfi Pristiana
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 3 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i3.4067

Abstract

Performance at PT. Sinar Waringin Adikarya (SWA). This study uses a quantitative approach with multiple linear regression analysis methods to test the influence of independent variables (Work Environment, Teamwork, and Job Stress) on the dependent variable (Employee Performance). Data were collected through questionnaires distributed to employees of PT. Sinar Waringin Adikarya with a total of 40 respondents. The results of the study indicate that partially, Work Environment (X1) has a significant positive influence on Employee Performance, with a t-count value of 3.127 and a significant value of 0.003. Teamwork (X2) also has a significant positive influence, with a t-count value of 5.345 and a significant value of 0.000. Job Stress (X3) has a significant positive influence on Employee Performance, with a t-count value of 2.734 and a significant value of 0.010. Simultaneously, Work Environment, Teamwork, and Job Stress have a significant effect on Employee Performance, as evidenced by the calculated F value of 101.672 and the significant F value of 0.000. This study concludes that the three variables, both individually and together, contribute significantly to improving employee performance. These findings provide recommendations for the management of PT. Sinar Waringin Adikarya to create a conducive work environment, strengthen teamwork, and manage work stress effectively in order to improve overall employee performance.
Management Policy on Employee Satisfaction (Case Study at Millennials Cafe Bangkalan) Toha Mahsun; Agustin Pratiwi; Riha Fitria Ardelia; Iriani Ismail
Formosa Journal of Applied Sciences Vol. 2 No. 12 (2023): December 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v2i12.7097

Abstract

This research is a qualitative descriptive study. The population and samples taken were 13 employees. The tool used in this research is interviews. Primary data was obtained through asking questions to employees. Secondary data is obtained from written documents, such as journals which have data correlation with the research theme. The data analysis technique used is the triangulation test, namely source triangulation which consists of data reduction, data presentation and conclusions. The results of this research are assessed through various aspects of job satisfaction, such as salary level, nature of work, and work supervision and work environment. Therefore, companies cannot assess employee satisfaction based only on one aspect, but need to ensure employee satisfaction involves various factors, including salary. , nature of work, work supervision, and work environment.
Co-Authors Adelia Eka Putri Agustin Pratiwi I.G.N. Andhika Mahendra Iriani Ismail Shivva Amalia Khoiralla Toha Mahsun Ulfi Pristiana