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All Journal Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research
Junaedi, Ridwan
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Pemodelan Sistem Antrian Untuk Meningkatkan Efisiensi Layanan Di Rumah Sakit Hosana Medika Lippo Cikarang Ruliyanti, Silvia Ami; Huda, Miftakul; Junaedi, Ridwan; Azizah, Ira Maelani; Dwi Ramdani, Moh Rizky
Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Vol. 2 No. 1b (2025): NOVEMBER 2024 - JANUARI 2025 (TAMBAHAN)
Publisher : UNIVERSITAS SERAMBI MEKKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/mister.v2i1b.2823

Abstract

To improve hospital service efficiency, this article analyzes and develops queue system modeling. The study uses the M/M/1 model to evaluate utilization ratios, waiting times, and discrete event simulation to predict the impact of service capacity changes. Data were collected through direct observation at the pharmacy, specialist clinics, and emergency department (ED), as well as patient satisfaction surveys conducted before and after the intervention. Results show that adjusting service capacity can reduce waiting times in the ED by up to 50% and increase patient satisfaction across all units by 30%. The conclusion is that queue system modeling based on empirical data can enhance operational efficiency and the quality of services provided by the hospital.
Pemodelan Sistem Antrean untuk Meningkatkan Efisiensi Layanan di Rumah Sakit Hosana Medika Lippo Cikarang Ruliyanti, Silvia Ami; Huda, Miftakul; Junaedi, Ridwan; Azizah, Ira Maelani; Ramdani, Moh Rizky Dwi
Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Vol. 3 No. 5 (2025): Maret 2025
Publisher : PT Seval Literindo Kreasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57141/kompeten.v3i5.170

Abstract

Tujuan penelitian ini untuk menganalisis dan mengembangkan pemodelan sistem antrean untuk meningkatkan efisiensi pelayanan rumah sakit. Studi ini menggunakan model M/M/1 untuk mengevaluasi rasio utilisasi, waktu tunggu, dan simulasi peristiwa diskret untuk memprediksi dampak perubahan kapasitas layanan. Data dikumpulkan melalui observasi langsung di UGD, Poliklinik Spesialis, dan apotek, serta survei kepuasan pasien sebelum dan sesudah intervensi. Hasil menunjukkan bahwa penyesuaian kapasitas layanan dapat mengurangi waktu tunggu di UGD hingga 50% dan meningkatkan kepuasan pasien di seluruh unit sebesar 30%. Keputusannya adalah bahwa pemodelan sistem antrean berbasis data empiris dapat meningkatkan efisiensi operasional dan kualitas pelayanan yang diberikan rumah sakit.
Co-Authors Azizah, Ira Maelani Dwi Ramdani, Moh Rizky Huda, Miftakul Ramdani, Moh Rizky Dwi Ruliyanti, Silvia Ami