Article Per Year (5 Year)
p-Index From 2020 - 2025
1.347
P-Index
This Author published in this journals
All Journal Edukasi Islami: Jurnal Pendidikan Islam Al-Mishbah: Jurnal Ilmu Dakwah dan Komunikasi Likhitaprajna: Jurnal Ilmiah Fakultas Keguruan Ilmu Pendidikan Universitas Wisnuwardhana Malang Intelegensia : Jurnal Pendidikan Islam Journal of Social Studies, Arts and Humanities (JSSAH) Journal Cerdas Mahasiswa Journal of Islamic Education and Ethics Journal of Asian Islamic Educational Management
Dinata, Yuriyan
Unknown Affiliation
Religion Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

Published : 8 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Social Studies, Arts and Humanities (JSSAH)

 1 
Communication Dynamics and Their Impact on Librarian Service Performance in Academic Institutions Dinata, Yuriyan; Setyaningsih, Rini
Journal of Social Studies Arts and Humanities (JSSAH) Vol 4, No 3 (2024): Vol 4, No 3 (2024): Journal of Social Studies, Arts and Humanities
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jssah.v4i3.12832

Abstract

This study examines the relationship between communication practices and librarian performance at the Library of the State Islamic University of Sultan Syarif Kasim Riau, Indonesia. Communication is a central factor in determining organizational success, particularly in service-oriented institutions such as libraries, where interpersonal interaction and customer satisfaction are critical performance indicators. Using a qualitative case study approach, the research explores how librarians communicate with colleagues, superiors, and visitors, and how these interactions influence job performance. Data were collected through observation, interviews, and documentation, involving senior librarians, staff members, and library users. The findings reveal that effective and courteous communication fosters a collaborative, comfortable, and productive work atmosphere, which directly contributes to improved performance outcomes. Informal yet respectful internal communication among staff and leadership was found to enhance teamwork and reduce hierarchical tension, while polite and responsive communication with library users significantly increased visitor satisfaction and service reputation. The study concludes that positive communication behaviors not only improve service quality but also serve as a catalyst for performance improvement and organizational harmony within higher education libraries.
Co-Authors Irawati Irawati Muhammad Syaifudin NURUL HIDAYAH Rini Setyaningsih Rohaini, Yespi Rusyanti, Sonia Salfen Hasri, Salfen Sohiron, Sohiron Tuti Andriani Windra, Nadilla