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All Journal ARISTO GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan
arliani, Suci
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Humanities Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis ANALISIS EKONOMI POLITIK DALAM MENGOPTIMALKAN MANFAAT PEMBANGUNAN INFRASTRUKTUR UNTUK MXGP DI KOTA MATARAM Dermawan, M. Ariy; arliani, Suci; Khairani, Suci; Lestari, Aprilia Eka; Nopalina, Resi; Ismiatun; Rahmi; Zulfikan; Adhar
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 2 (2024): 2024 Desember
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v11i2.345

Abstract

Penelitian ini menganalisis dampak ekonomi, sosial, dan budaya dari penyelenggaraan MXGP (Motocross Grand Prix) di Kota Mataram, Nusa Tenggara Barat, yang akan berlangsung pada tahun 2024. MXGP diprediksi memberikan manfaat ekonomi yang signifikan, termasuk peningkatan pendapatan masyarakat melalui sektor UMKM dan pariwisata . Penelitian ini juga menyoroti pentingnya kolaborasi antara pemerintah daerah dan sektor swasta dalam mengatasi tantangan administratif dan keuangan. Melalui infrastruktur pembangunan yang memadai, MXGP tidak hanya berfungsi sebagai ajang balap, tetapi juga sebagai platform untuk mempromosikan budaya lokal dan pariwisata. Dengan pendekatan teori ekonomi politik, penelitian ini menekankan perlunya sinergi antar pemangku kepentingan untuk mencapai keberlanjutan pembangunan. Hasil penelitian diharapkan dapat memberikan wawasan bagi pengelolaan acara internasional yang lebih baik di masa depan.
Servqual Model in Tourism Development in the Mandalika Special Economic Zone Arliani, Suci; Hendra Nazwin , Asfarony; Mustamin, Mustamin; Rifaid, Rifaid; Octastefani , Theresia
ARISTO Vol 14 No 1 (2026): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.12569

Abstract

The Mandalika Special Economic Zone (SEZ) is considered a very important tourism destination. However, its management faces problems such as the centralization of ITDC authority, limited community participation, and poor service quality in various areas.  In this situation, service quality evaluation must be carried out comprehensively using an approach that can see multi-actor dynamics.  The purpose of this study is to examine how the application of the SERVQUAL model helps improve tourism service quality in the Mandalika SEZ and to identify how ITDC, the Central Lombok Tourism Office, and Pokdarwis contribute to the five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The method used is a descriptive qualitative approach with in-depth interview and participatory observation techniques, thematic analysis assisted by NVivo 12 Plus.  The results show that ITDC authorities dominate the tangibles dimension through infrastructure development and area aesthetics, while trust, responsiveness, assurance, and empathy are more influenced by regional institutional capacity and community empowerment, including human resource training, provision of information centers, organization of cultural activities, and development of community-based ecotourism. The results show that physical development is not the only factor contributing to service quality improvement; institutional coordination, investment in human resources, and strengthening the role of the community are all factors that contribute to service quality improvement.  This study finds that SERVQUAL has the ability to explain the configuration of Mandalika's service governance and serves as the basis for a more inclusive and sustainable service improvement model in destinations with a multi-actor structure. Keywords: Servqual Model Service Quality; Mandalika SEZ; Sustainable Tourism; Community empowerment;
Co-Authors Adhar Dermawan, M. Ariy Hendra Nazwin , Asfarony Ismiatun Khairani, Suci Lestari, Aprilia Eka Mustamin Mustamin Nopalina, Resi Octastefani , Theresia Rahmi Rifaid, Rifaid Zulfikan