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All Journal Gema Publica : Jurnal Manajemen dan Kebijakan Publik JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmiah Tata Sejuta STIA Mataram Jurnal Ilmiah Ilmu Administrasi GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan
Dermawan, M. Ariy
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Arts Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Pelayanan Perizinan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu ( DPMPTSP ) (Studi Peraturan Bupati Lombok Tengah Nomor 35 Tahun 2022 Tentang Penyelenggaraan Mal Pelayanan Publik) Hidayat, Rahmad; Fitri, Sri Lela; Hidayatullah, Hidayatullah; Dermawan, M. Ariy
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 10 No 1 (2024): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v10i1.621

Abstract

In Central Lombok Regional Regulation No. 35 of 2022 concerning the Implementation of Public Service Malls (MPP), which aims to provide fast, affordable and transparent services. The implementation of this MPP is under the auspices of the Department of Investment and One Stop Integrated Services (DPMPTSP) and in this research the focus is on licensing services at DPMPTSP through Public Service Mall innovation.This research aims to find out how licensing services are implemented at DPMPTSP through the Central Lombok Public Service Mall innovation and what factors influence it. The research approach used in this research is a qualitative descriptive research approach where the research results are obtained from interviews with service heads, service secretaries, MPP managers, DPMPTSP staff, service officers, and permit applicants. The results of this research found that the implementation of licensing services at the One Stop Investment and Integrated Services Service (DPMPTSP) through the Central Lombok Regency Public Service Mall innovation has gone as expected. This can be seen from the researcher's analysis using indicators of communication, resources, disposition and bureaucratic structure. Good communication between organizers and permit applicants is carried out through socialization both online and offline. Human resources are sufficient to carry out services, but after one year they experience obstacles due to a lack of human resources due to the increase in visitors. A clear disposition with standards that have been determined in accordance with statutory regulations. The bureaucratic structure that has been determined will simplify the licensing service process because it runs according to the SOP that has been determined. The combination of these four aspects means that the implementation of licensing services can be carried out properly. These four indicators are also included in what factors influence them. In implementing this policy there are also influencing aspects, namely: Initial information, licensing process, customer service, security, evaluation.
Analisis ANALISIS EKONOMI POLITIK DALAM MENGOPTIMALKAN MANFAAT PEMBANGUNAN INFRASTRUKTUR UNTUK MXGP DI KOTA MATARAM Dermawan, M. Ariy; arliani, Suci; Khairani, Suci; Lestari, Aprilia Eka; Nopalina, Resi; Ismiatun; Rahmi; Zulfikan; Adhar
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 2 (2024): 2024 Desember
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v11i2.345

Abstract

Penelitian ini menganalisis dampak ekonomi, sosial, dan budaya dari penyelenggaraan MXGP (Motocross Grand Prix) di Kota Mataram, Nusa Tenggara Barat, yang akan berlangsung pada tahun 2024. MXGP diprediksi memberikan manfaat ekonomi yang signifikan, termasuk peningkatan pendapatan masyarakat melalui sektor UMKM dan pariwisata . Penelitian ini juga menyoroti pentingnya kolaborasi antara pemerintah daerah dan sektor swasta dalam mengatasi tantangan administratif dan keuangan. Melalui infrastruktur pembangunan yang memadai, MXGP tidak hanya berfungsi sebagai ajang balap, tetapi juga sebagai platform untuk mempromosikan budaya lokal dan pariwisata. Dengan pendekatan teori ekonomi politik, penelitian ini menekankan perlunya sinergi antar pemangku kepentingan untuk mencapai keberlanjutan pembangunan. Hasil penelitian diharapkan dapat memberikan wawasan bagi pengelolaan acara internasional yang lebih baik di masa depan.
Regional Government Strategy in Developing Small and Medium Industries (IKM) Abdul Hamid, Najmah Najmah; Abdurrahman, H.; Dermawan, M. Ariy
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 3 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Juli)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i3.6931

Abstract

Small and medium industries have an important role in driving overall economic growth. Industrial development, especially small industry, is aimed at becoming a high-quality role in the economy, so that it is able to compete both domestically and abroad. The aim of this research is to determine local government strategies in developing small and medium industries (IKM). Mataram City Regional Regulation Number 15 of 2016 concerning the formation and composition of Mataram City regional apparatus. The problem with the research is that there is still minimal information for SMEs to access capital in banking institutions, there is no supporting facilities such as machine tools. The location in this research is the Department of Industry, Mataram City SME Cooperative as the research object. This type of research uses descriptive with a qualitative approach. The data collection techniques that researchers used in this research were interviews, observation, documentation. Data analysis techniques use data reduction, data display, and drawing conclusions. The results of this research show. The strategy implemented by the Mataram City SME Cooperative Industrial Service was carried out well even though it was not 100% realized. Supporting factors provided by the Mataram City SME Cooperative Industrial Service. City SME cooperative industry. Providing training guidance, preparing budgets and providing facilities through cooperatives or banking institutions.
Evaluasi Praktik Meritokrasi dalam Kebijakan Publik di Indonesia: Pendekatan Bibliometrik dan Psikometrik Hidayat, Rahmad; Agustina, Nurillah; Dermawan, M. Ariy
JURNAL ILMIAH ILMU ADMINISTRASI Vol. 15 No. 2 (2025): Jurnal Ilmiah Ilmu Administrasi
Publisher : UNIVERSITAS ISLAM SYEKH YUSUF

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The principle of meritocracy is an important foundation for professional, accountable, and integrity-based governance. However, in the Indonesian context, the implementation of this principle still faces various challenges, both structurally, culturally, and institutionally. Although the bureaucratic reform agenda has been rolled out, the integration of meritocracy into public policy has not been optimal. Therefore, a systematic study is needed to evaluate the practice of meritocracy in order to identify achievements, obstacles, and opportunities for strengthening merit-based policies. This study aims to evaluate the practice of meritocracy in public policy in Indonesia through a Systematic Literature Review (SLR) approach combined with bibliometric and psychometric analysis. This study reviews various research results from 2015-2024 obtained from the Scopus and Dimensions databases. Selection was based on publication quality, topic relevance, and full-text availability in Indonesian and English. The study results show a thematic focus on bureaucratic reform, public human resource management, and performance-based governance. Bibliometric mapping shows that meritocracy research is still scattered and has not been optimally integrated across sectors. Psychometric approaches are also rarely used, especially in developing instruments for measuring perceptions and practices of merit at the organizational and individual levels. The study's conclusions emphasize the importance of strengthening meritocracy through a multidimensional evaluative approach. Psychometric instruments are needed that are contextual and sensitive to the culture of public organizations in Indonesia. Furthermore, cross-disciplinary collaboration, the use of information technology, and consistent institutional reform are prerequisites for realizing effective meritocratic policies. These findings are expected to form the basis for formulating more adaptive and justice-oriented public policies and improving public service performance.
Pengaruh Keberadaan Mal Pelayanan Publik Terhadap Tingkat Kepuasan Masyarakat di Kota Mataram Arkham, Muhammad; Sutarna, Iwan Tanjung; Dermawan, M. Ariy
GEMA PUBLICA Vol 11, No 1 (2026)
Publisher : Departemen Administrasi Publik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/gp.11.1.2026.64-87

Abstract

Mal Pelayanan Publik (MPP) merupakan inovasi pelayanan publik yang bertujuan meningkatkan kualitas pelayanan dan kepuasan masyarakat melalui integrasi layanan lintas instansi. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan masyarakat terhadap keberadaan Mal Pelayanan Publik Kota Mataram, menguji pengaruh kualitas pelayanan terhadap kepuasan masyarakat, serta mengidentifikasi dimensi pelayanan yang paling dominan memengaruhi kepuasan pengguna layanan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 100 responden masyarakat pengguna layanan MPP Kota Mataram. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan uji validitas, reliabilitas, statistik deskriptif, korelasi Spearman, serta regresi linear sederhana dengan bantuan perangkat lunak JASP. Hasil penelitian menunjukkan bahwa tingkat kepuasan masyarakat terhadap MPP Kota Mataram secara umum berada pada kategori sedang. Kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan masyarakat dengan nilai koefisien determinasi (R²) sebesar 0,745, yang berarti bahwa 74,5% variasi kepuasan masyarakat dapat dijelaskan oleh kualitas pelayanan. Dimensi empati merupakan dimensi kualitas pelayanan yang paling dominan, sementara kompetensi dan sikap petugas menjadi indikator kepuasan masyarakat dengan kontribusi terbesar. Temuan ini menegaskan bahwa kualitas interaksi dan perilaku aparatur pelayanan memiliki peran sentral dalam membentuk kepuasan masyarakat. Penelitian ini memberikan implikasi teoretis terhadap penguatan relevansi teori SERVQUAL dalam konteks pelayanan publik terpadu, serta implikasi praktis bagi pengelola MPP untuk memprioritaskan peningkatan empati, kompetensi, dan sikap petugas dalam upaya peningkatan kepuasan masyarakat secara berkelanjutan.
Co-Authors Abdul Hamid, Najmah Najmah Abdurrahman, H. Adhar Agustina, Nurillah arliani, Suci Fitri, Sri Lela Ismiatun Iwan Tanjung Sutarna Khairani, Suci Lestari, Aprilia Eka Muhammad Arkham Nopalina, Resi Rahmad Hidayat Rahmi Sukamto, Ika Sumiyarsi Zulfikan