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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Rezki, Rendi
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Perkuliahan dan Kurikulum di Taylor University, Malaysia: Study Lapangan: Indonesia Yulianti Putri, Meri; Yuliana, Yuliana; Wirdawati, Ayu; Violinda, Reni; Luthfi, Abdul; halipah, Siti; Fuada, Mifthahul; Rezki, Rendi; Yulastri, Asmar; Kasmita, Kasmita
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 1 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi Januari - Maret
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i1.5055

Abstract

Artikel ini bertujuan untuk memberikan gambaran mendalam tentang perkuliahan dan kurikulum di Taylor University, Malaysia, dengan pendekatan studi lapangan. Taylor University sebagai salah satu perguruan tinggi ternama di Malaysia memiliki sistem kurikulum yang dirancang untuk memenuhi kebutuhan pendidikan global dengan tetap mempertahankan relevansi lokal. Melalui observasi dan wawancara dengan dosen, mahasiswa, dan tenaga kependidikan, penelitian ini menganalisis struktur kurikulum, metode pembelajaran, serta strategi evaluasi yang diterapkan. Hasil studi menunjukkan bahwa Taylor University menerapkan pendekatan pembelajaran berbasis proyek dan praktik lapangan yang kuat, serta memiliki sistem penilaian yang berorientasi pada pengembangan keterampilan praktis. Kurikulum di universitas ini mengintegrasikan teori dan praktik secara seimbang dengan fokus pada pembelajaran lintas disiplin dan kerjasama industri, yang bertujuan meningkatkan kesiapan kerja lulusan. Temuan ini dapat menjadi referensi bagi institusi pendidikan lain yang ingin mengembangkan kurikulum berorientasi praktik dengan relevansi internasional.
The The Influence of Service Quality and Facilities on Customer Satisfaction at Tambika Restaurant Rezki, Rendi; Efi, Agusti
Jurnal Penelitian Pariwisata Vol 9 No 1 (2025): (TR) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i1.270

Abstract

This study aims to analyze the effect of service quality and facilities on customer satisfaction at Tambika Restaurant. The approach used is a quantitative method. The population of the study was Tambika customers who had eaten at the restaurant. The sample used was 100 people. The results of the study showed that there was an effect of service quality and facilities on customer satisfaction at Tambika Restaurant, showing an Fhit result of 48.575 with a significant value = 0.000. Because in the significant column 0.000 <0.05, there is a significant influence between the independent variables, namely service quality and facilities, with the dependent variable, namely customer satisfaction at the restaurant. The results of the empirical analysis, service quality has a significant positive effect on customer satisfaction, it is known that t count = 3.207 with sig = 0.002 <0.05. The facility variable also shows a significant influence on restaurant customer satisfaction (Y). The results of multiple regression analysis show that t count = 3.129 with sig = 0.002 < 0.05, which indicates that facilities have a positive and significant effect on customer satisfaction at Tambika Restaurant. Considering that service quality has a significant influence on customer satisfaction, Tambika Restaurant is advised to continue to improve employee service competency and attitudes, such as friendliness, speed of service, and ability to respond to customer complaints. Keywords: Quality, Service, Facilities, Satisfaction, Consumers
Pengaruh Harga dan Kualitas Layanan terhadap Kepuasan Pelanggan NA Coffee Rezki, Rendi; Efi, Agusti; Putri, Yuzia Eka
Jurnal Ilmiah Pariwisata Vol 30 No 1 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i1.1863

Abstract

This study aims to analyze the effect of price and service quality on customer satisfaction at NA Coffee. The method used is quantitative descriptive research with a causal associative approach. The population in this study were customers who visited NA Coffee during the study period, with a sample of 100 people selected using incidental sampling techniques. Data were collected through questionnaires that had been tested for validity and reliability. The analysis tests used were normality test, multicollinearity test, multiple regression, and ANOVA test (F test) to see the relationship between price variables, service quality, and customer satisfaction. The results showed that price and service quality had a significant effect on customer satisfaction. Prices that are considered reasonable and in accordance with product quality and friendly and responsive service make a major contribution to increasing customer satisfaction. The combination of competitive prices and quality service is very important to achieve optimal customer satisfaction. Therefore, it is recommended that NA Coffee maintain a balance between reasonable prices and good service quality to strengthen customer loyalty and improve its competitive position in the market. NA Coffee also needs to evaluate and improve prices and services periodically to remain relevant to customer needs. Keywords: price, service quality, customer satisfaction
Co-Authors Agusti Efi Asmar Yulastri Fuada, Mifthahul Halipah, Siti Kasmita Kasmita Luthfi, Abdul Putri, Yuzia Eka Violinda, Reni Wirdawati, Ayu Yuliana Yuliana Yulianti Putri, Meri