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All Journal International Journal of Business, Law, and Education Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Journal of Publicness Studies
Bahar, Anisa
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Computer Science & IT Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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Analyzing the Effects of Platform Reliability, Response Time, Safety Features, and User Experiences, on Customer Loyalty in Industrial Online Transportation Service in Indonesia Prananta, Arie Wahyu; Afifudin, Moch; Taufikur Rahman, Rahmat; Bahar, Anisa
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.900

Abstract

This study investigates the effects of platform reliability, response time, safety features, and user experience on customer loyalty within the industrial online transportation services in Indonesia. Utilizing a quantitative approach, data were collected from a sample of users through structured questionnaires. The results revealed significant positive relationships between all examined factors and customer loyalty, with safety features and user experience being the most influential. The findings emphasize the importance of reliable platforms, timely service, robust safety measures, and positive user experiences in enhancing customer retention. These insights provide practical implications for companies in the online transportation sector to develop strategies that foster customer loyalty and maintain a competitive advantage.
The Impact of Service Quality, Pricing Strategies, User Trust, and Technological Innovation in Indonesia's Online Transportation Services Industry Taufiur Rahman, Rahmat; Bahar, Anisa; Prananta, Arie Wahyu; Afifudin, Moch
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.901

Abstract

This study investigates the impact of service quality, pricing strategies, user trust, and technological innovation on customer satisfaction in Indonesia's online transportation services industry. Using a sample of 400 respondents, the research employs regression analysis to identify the relationships between these variables. The findings reveal that service quality is the most significant predictor of customer satisfaction, followed by user trust, pricing strategies, and technological innovation. The results highlight the interrelated nature of these factors, suggesting that improvements in one area can positively influence the others. The study underscores the importance of maintaining high service standards, establishing user trust, implementing effective pricing strategies, and leveraging technological advancements to enhance customer satisfaction. These insights provide valuable implications for practitioners aiming to optimize user experiences and foster loyalty in a competitive market.
Mobile App Usability, Data Privacy, Brand Loyalty, and Customer Retention in Indonesia's Online Transportation Services Industry Bahar, Anisa; Prananta, Arie Wahyu; Afifudin, Moch; Taufikur Rahman, Rahmat
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.902

Abstract

This study investigates the relationship between mobile app usability, data privacy, brand loyalty, and customer retention in Indonesia's online transportation services industry. Using partial least squares structural equation modeling (PLS-SEM) to analyze data from a sample of users, the results show that both mobile app usability and data privacy significantly affect brand loyalty, which, in turn, strongly predicts customer retention. Additionally, usability and privacy have direct effects on retention. The mediation analysis highlights the role of brand loyalty in amplifying the impact of usability and privacy on retention. These findings offer practical insights for online transportation service providers seeking to improve customer experiences, loyalty, and retention.
Driver Safety Protocols, Emergency Response Systems, Insurance Coverage, and Customer Feedback on Service Quality in Indonesia's ride-hailing industry Afifudin, Moch; Taufikur Rahman, Rahmat; Bahar, Anisa; Prananta, Arie Wahyu
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.903

Abstract

This study examines the impact of driver safety protocols, emergency response systems, insurance coverage, and customer feedback on service quality in Indonesia's ride-hailing industry. Utilizing a mixed-methods approach, quantitative data were collected from 400 ride-hailing users through a structured survey, while qualitative insights were gathered from 20 semi-structured interviews with drivers, customers, and company representatives. The findings indicate that emergency response systems have the most significant positive effect on service quality, followed by customer feedback and driver safety protocols. Although insurance coverage is also important, it demonstrated a comparatively lower impact. The study highlights the need for ride-hailing companies to enhance safety measures, improve communication regarding insurance, and develop robust customer feedback mechanisms to foster trust and satisfaction. These insights provide actionable recommendations for industry stakeholders and contribute to the theoretical understanding of service quality determinants in the ride-hailing context.
Strategi Badan Narkotika Nasional Dalam Penanganan Narkoba Di Kota Palu Bahar, Anisa; Mufti, Muhammad Irfan; Afandi, Muhammad
JPS: Journal of Publicness Studies Vol. 1 No. 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1643

Abstract

Drug abuse has become one of the most troubling phenomena, especially in the community, to help the government overcome the problem of drug dangers, and the increasingly uncontrolled illicit circulation of narcotics has made the National Narcotics Agency (BNN) form the National Narcotics Agency in Palu City. The purpose of this study is to find out how the management strategy in handling drugs at the national narcotics agency kora palu. The method used in this study is qualitative descriptive method. By using kooten theory in salusu (2006) yairu organizational strategy (corporate strategy), program strategy (program strategy), resource support strategy (resource support strategy), institutional strategy (institutional strategy). The data collection is carried out by means of observation, interviews, and documentation to collect the data needed in the form of primary data and secondary data. The number of informants in this study is 3 (three) people. Based on the results of the study, it shows that strategic management in handling drugs at the National Narcotics Agency of Palu City. It has not gone well. From the aspect of organizational strategy (corporate strategy) in this case there is still a lack of socialization carried out by BNNK Palu about the importance of rehabilitation, but organizationally it has carried out counseling by empowering various schools and universities, Program strategies such as conducting counseling have not run optimally due to inadequate budget factors, resource support strategies (resourse support strategy) are already available resources, namely clinics, there are psychologists, doctors, and nurses are in the category of inadequate because they are not permanent employees of BNN, institutional strategies have collaborated between institutions related to the formation of a good school task force as well as community volunteers and students.
Keberhasilan Mediasi Sebagai Alternatif Penyelesaian Sengketa Studi Kasus Porsema Universitas Sebelas Maret Bahar, Anisa; Azharotul Ulumiyah, Azharotul Ulumiyah; Malikal Balqis, Malikal Balqis
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 7 No. 2 (2025): Jurnal Mahasiswa Juni 2025
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/rcmxnd76

Abstract

Mediasi sebagai alternatif penyelesaian sengketa telah menjadi pendekatan yang semakin diandalkan dalam menyelesaikan konflik sosial tanpa harus menempuh jalur litigasi. Penelitian ini bertujuan untuk menganalisis efektivitas mediasi dalam menangani kasus kekerasan yang terjadi pada ajang Pekan Olahraga dan Seni Mahasiswa (Porsema) di Universitas Sebelas Maret (UNS). Studi ini mengkaji proses mediasi yang difasilitasi oleh pihak universitas dan melibatkan pelaku, korban, serta perwakilan lembaga mahasiswa. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan metode studi kasus untuk menganalisis secara mendalam peristiwa kekerasan dalam kegiatan Porsema dan proses mediasi yang dilakukan sebagai alternatif penyelesaian sengketa. Data dikumpulkan dari berbagai sumber termasuk berita daring, keterangan resmi universitas, dokumen hasil mediasi, serta literatur ilmiah yang relevan. Hasil penelitian menunjukkan bahwa keberhasilan mediasi ditentukan oleh beberapa faktor utama, yaitu keterbukaan komunikasi antarpihak, netralitas mediator, dan kesepakatan berbasis keadilan restoratif. Mediasi yang dilaksanakan pada 25 Oktober 2024 berhasil mencapai kesepakatan damai dengan beberapa poin utama yaitu, pelaku bertanggung jawab menanggung seluruh biaya pengobatan korban, kedua pihak saling memaafkan, dan kesepakatan untuk tidak melanjutkan kasus ke ranah hukum. Mediasi tidak hanya mampu meredam eskalasi konflik, tetapi juga membangun kembali hubungan sosial antarmahasiswa yang sempat terganggu. Proses ini memberikan ruang bagi pelaku untuk bertanggung jawab secara moral dan sosial, serta membuka jalan bagi korban untuk memperoleh pemulihan psikologis dan emosional. Penelitian ini menegaskan bahwa mediasi dapat menjadi mekanisme penyelesaian yang efektif dalam menangani konflik kekerasan di lingkungan kampus, asalkan dilaksanakan secara transparan dan partisipatif.
Co-Authors Afifudin, Moch Arie Wahyu Prananta Azharotul Ulumiyah, Azharotul Ulumiyah Malikal Balqis, Malikal Balqis Mohammad Irfan Mufti Muhammad Afandi Taufikur Rahman, Rahmat Taufiur Rahman, Rahmat