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All Journal Dinasti International Journal of Management Science Jurnal Akuntansi dan Keuangan Jurnal Ilmu Akuntansi dan Bisnis Syariah (AKSY) Secretary Administration Journal
Nurhidayati, Ninin
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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DETERMINANT FACTORS OF CUSTOMER SATISFACTION : EVIDENCE ON UNWIM FUTSAL SPORT Amelia, Risna; Nurhidayati, Ninin; Hadiaty, Fifit
Jurnal Ilmu Akuntansi dan Bisnis Syariah (AKSY) Vol 7, No 1 (2025): Jurnal Ilmu Akuntansi dan Bisnis Syariah
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/aksy.v7i1.43604

Abstract

The purpose of this study was to find out how product quality, price, customer satisfaction and how much the influence is on customer satisfaction at Unwim Futsal Sport. In this study, there are three variables, those are product quality as the independent variable (X1), then price as the independent variable (X2) and customer satisfaction as the dependent variable (Y). The method used is descriptive analysis method to identify the problem of how product quality, price and how customer satisfaction are at Unwim Futsal Sport. Meanwhile the verificative analysis method is used to identify the problem of how much the influence of product quality and price have on customer satisfaction at Unwim Futsal Sport. The data collection technique uses primary data including interviews, observations and questionnaires that distributed to 100 respondents of Unwim Futsal Sport customers. As for the secondary data is obtained through literature study. To measure the effect of product quality and price on customer satisfaction, the researcher uses simple linear regression analysis and the coefficient of determination with the MSI and SPSS 20 programmes For Windows. Based on the results of the research, Product Quality has a significant effect on Customer Satisfaction. Price has a significant effect on Customer Satisfaction. Based on the results of simultaneous tests, Product Quality and Customer Satisfaction have a significant effect.
MODERASI GENDER DALAM HUBUNGAN KUALITAS LAYANAN DAN KEPUASAN NASABAH: STUDI KASUS CUSTOMER SERVICE BANK BRI DI INDONESIA SOFYAN, MOHAMMAD; RUMIKI, DJURAIDJ; MUSADAT, IRFAN ACHMAD; NURHIDAYATI, NININ
JURNAL AKUNTANSI DAN KEUANGAN Vol 13 No 2 (2024): Jurnal Akuntansi dan Keuangan
Publisher : Fakultas Ekonomi Universitas Islam Indragiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jak.v13i2.3970

Abstract

This study aims to analyze the impact of service quality dimensions on customer satisfaction at Bank BRI, focusing on five dimensions of service quality: Tangibles, Empathy, Responsiveness, Reliability, and Assurance. The study uses a quantitative method with data analysis employing Partial Least Squares Structural Equation Modeling (PLS-SEM) and involves 140 Bank BRI customer respondents from across Indonesia. The results indicate that the dimensions of Assurance, Tangibles, Reliability, Responsiveness, and Empathy significantly affect customer satisfaction. This study also examines the moderating role of customer service gender in the relationship between service quality dimensions and customer satisfaction, which shows a small effect with an f² value of 0.009, indicating that gender does not significantly impact this relationship. Based on these findings, it is recommended that Bank BRI improve service quality by focusing on physical elements and customer service competencies, as well as enhancing the Empathy dimension to increase overall customer satisfaction. This study provides important insights for bank management in efforts to enhance customer satisfaction and loyalty through improved service quality.
Exploring Human Resources Development as a Determining Factor for Organizational Success: A Qualitative Approach Pahala, Yosi; Haryanto, Anung; Nurhidayati, Ninin; Subehana, Subehana; Sidjabat, Sonya
Dinasti International Journal of Management Science Vol. 6 No. 6 (2025): Dinasti International Journal of Management Science (July - August 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i6.5317

Abstract

This research explores the strategy of human resource development in Jakarta universities in the face of digital transformation and the Independent Learning Independent Campus (MBKM) policy, as well as the role of digitalization of HR management (Digital HR) in increasing organizational effectiveness. The method used is a qualitative approach with secondary data analysis from national and international journals over the past ten years. The results show that HR competence is the main factor in organizational success in the digital era. Technology-based HR development strategies, with stakeholder support, produce adaptive, innovative, and globally competitive human resources. Organizations that are responsive to technological and social change tend to have an edge over the competition. This study has limitations, such as the use of secondary studies that are not representative of all organizations, and has not been in-depth analyzing organizational cultural factors, technological readiness, and policy support. The absence of primary data also makes the research results theoretical. Nevertheless, these findings make an important conceptual contribution and can serve as a basis for further research in developing HR management models that are relevant to the demands of the digital age and the implementation of MBKM policies.
DETERMINANT FACTORS OF CUSTOMER SATISFACTION : EVIDENCE ON UNWIM FUTSAL SPORT Amelia, Risna; Nurhidayati, Ninin; Hadiaty, Fifit
Jurnal Ilmu Akuntansi dan Bisnis Syariah (AKSY) Vol. 7 No. 1 (2025): Jurnal Ilmu Akuntansi dan Bisnis Syariah
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/aksy.v7i1.43604

Abstract

The purpose of this study was to find out how product quality, price, customer satisfaction and how much the influence is on customer satisfaction at Unwim Futsal Sport. In this study, there are three variables, those are product quality as the independent variable (X1), then price as the independent variable (X2) and customer satisfaction as the dependent variable (Y). The method used is descriptive analysis method to identify the problem of how product quality, price and how customer satisfaction are at Unwim Futsal Sport. Meanwhile the verificative analysis method is used to identify the problem of how much the influence of product quality and price have on customer satisfaction at Unwim Futsal Sport. The data collection technique uses primary data including interviews, observations and questionnaires that distributed to 100 respondents of Unwim Futsal Sport customers. As for the secondary data is obtained through literature study. To measure the effect of product quality and price on customer satisfaction, the researcher uses simple linear regression analysis and the coefficient of determination with the MSI and SPSS 20 programmes For Windows. Based on the results of the research, Product Quality has a significant effect on Customer Satisfaction. Price has a significant effect on Customer Satisfaction. Based on the results of simultaneous tests, Product Quality and Customer Satisfaction have a significant effect.
PENGARUH HARGA DAN PROMOSI TERHADAP KEPUASAN PELANGGAN ( STUDI KASUS PADA PERUSAHAAN“GAMA COMMUNICATION BANDUNG “) Nurhidayati, Ninin
SECAD Vol 1 No 1 (2021): SECAD
Publisher : SECAD

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui harga dan promosi terhadap kepuasan pelanggan yang dilakukan pada perusahaan Gama Communication Bandung. Metode penelitian ini dengan menggunakan pendekatan kuantitatif. Pendekatan kuantitatif bersesuaian dengan paradigma kuantitatif yaitu penyelidikan permasalahan yang terjadi pada manusia atau pada masyarakat yang didasarkan pada teori yang tersusun pada beberapa variabel yang diukur oleh angka angka dan dianalisa dengan cara statistik, selain itu untuk menetukan apakah teori yang digunakan untuk memprediksi itu benar atau tidak. Jadi penelitian kuantitatif lebih mengenai permasalahan metode, pengukuran dan sample, karena pendekatan deduktif lebih menekankan pada rencana utama secara detail pada pengumpulan data dan analisa, pendekatan kuantitatif menekankan pada pengukuran beberapa variabel dan pengujian hipotesis tetap yang dihubungkan ke penjelasan sebab secara umum. Hasil penelitian adalah Harga dan Promosi yang dilakukan oleh perusahaan Gama Communication Bandung terhadap kepuasan pelanggan, hasilya baik, sehingga Harga yang diberikan oleh Gama Communication Bandung terhadap para pelanggannya sudah cukup baik,begitu pula dengan promosi yang dilakukan oleh Gama Communication Bandung artinya beberapa pelanggan yang sudah menggunakan jasa Gama Communication Bandung kembali untuk melakukan pembelian ulang atau repeat order dan pelanggan nya merasa puas baik dengan harga dan promosi yangdilakukan nya. Hal ini sangat berpengaruh terhadap kepuasan pelanggan Gama Communication Bandung, meskipun ada unsur lain yang ikut mempengaruhinya.
PENGARUH DISIPLIN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DI BALAI DIKLAT KEAGAMAAN BANDUNG Nurhidayati, Ninin; Arifin, Jaenal
SECAD Vol 1 No 2 (2021): JURNAL SECAD
Publisher : SECAD

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Abstract

Pokok permasalahan dalam penelitian ini adalah seberapa besar Pengaruh DisiplinKerja dan Budaya Organisasi terhadap Kinerja Pegawai di Balai Diklat KeagamaanBandung, baik secara simultan maupun parsial. Tujuan penulis melakukan penelitianini adalah untuk mengetahui dan menganalisis disiplin kerja, budaya organisasi dankinerja pegawai serta besarnya pengaruh disiplin kerja dan budaya organisasiterhadap kinerja pegawai di Balai Diklat Keagamaan Bandung. Metode yangdigunakan dalam penelitian ini adalah metode dengan pendekatan deskriptif danverifikatif. Populasi dalam penelitian ini adalah pegawai di Balai Diklat KeagamaanBandung yang berjumlah 57 orang, dari jumlah populasi tersebut seluruhnya dijadikansampel. Data dalam penelitian ini adalah data primer, dimana data tersebutdidapatkan dari jawaban responden terhadap kuesioner yang penulis sebarkan. Hasilanalisa data yang telah penulis lakukan,didapatkan hasil bahwa terdapat pengaruhdisiplin kerja dan budaya organisasi terhadap kinerja pegawai di Balai DiklatKeagamaan Bandung, di pengaruhi oleh variabel disiplin kerja dan budaya organisasisebesar 57,00% dan sisanya 43% dipengaruhi oleh faktor lain.Kata Kunci : Disiplin Kerja, Budaya Organisasi, Kinerja Pegawai
PENGARUH IKLIM KERJA DAN PENGEMBANGAN KARIR TERHADAP KEPUASAN KERJA PEGAWAI BADAN PERENCANAAN PEMBANGUNAN DAERAH KABUPATEN KAMPAR PROVINSI RIAU Milasari, Neneng; Nurhidayati, Ninin
SECAD Vol 2 No 1 (2022): JURNAL SECAD
Publisher : SECAD

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Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis Pengaruh iklim kerja dan pengembangan karir terhadap kepuasan kerja. Hal yang diangkat dalam penelitian ini adalah : a) seberapa besar Pengaruh iklim kerja terhadap kepuasan kerja, b) seberapa besar Pengaruh pengembangan karir terhadap kepuasan kerja, c) seberapa besar Pengaruh iklim kerja dan pengembangan karir terhadap kepuasan kerja. Untuk mengetahui pengaruh variabel independent terhadap variabel dependent secara parsial digunakan uji t dan untuk mengetahui pengaruh variabel independen terhadap variabel dependent secara simultan digunakan ANOVA. Sampel yang digunakan dalam penelitian ini sebanyak 50 orang yang merupakan random sampel. Adapun metode pengumpulan data yang digunakan adalah studi pustaka, dokumentasi dan kuesioner. Hasil penelitian ini menunjukan bahwa dengan derajat kekeliruan alpha 0,05 melalui uji –t ternyata variabel Iklim kerja signifikan mempengaruhi Kepuasa Pegawai, sedangkan Pengembangan Karir signifikan mempengaruhi Kepuasan Kerja Pegawai. Secara simultan melalui uji ANOVA kedua variabel tersebut positif dan signifikan mempengaruhi kepuasan Kerja Pegawai
TINJAUAN KUALITAS PELAYANAN PUBLIK DI BADAN NARKOTIKA NASIONAL KOTA BANDUNG Nurhidayati, Ninin; Merlina, Meisya; Jamil, Abdul
SECAD Vol 5 No 1 (2025): JURNAL SECAD
Publisher : SECAD

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Abstract

Penelitian ini bertujuan untuk meninjau kualitas pelayanan publik yang diberikan oleh Badan Narkotika Nasional (BNN) Kota Bandung dalam upaya pencegahan dan penanggulangan penyalahgunaan narkotika.. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara mendalam, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa BNN Kota Bandung sudah melayani publik dengan beberapa indikator seperti ketepatan waktu, kejelasan prosedur sikap ramah dan baik dalam membangun kepercayaan masyarakat terhadap isu pemerintahan, meskipun masih terdapat beberapa kendala seperti keterbatasan sumber daya manusia dan sarana pendukung yang belum optimal. Temuan ini diharapkan dapat menjadi bahan evaluasi dan pengembangan kebijakan pelayanan publik di lingkungan lembaga penanggulangan narkotika, perlunya peningkatan kapasitas petugas, pengembangan sistem layanan digital, serta penguatan kolaborasi lintas sektor agar pelayanan publik dapat berjalan lebih maksimal.
Co-Authors Abdul Jamil Amelia, Risna Hadiaty, Fifit Haryanto, Anung Irfan Achmad Musadat Jaenal Arifin Merlina, Meisya Milasari, Neneng Mohammad Sofyan RUMIKI, DJURAIDJ Sidjabat, Sonya Subehana, Subehana Yosi Pahala, Yosi