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Digital Transformation in Banking Management: Optimizing Operational Efficiency and Enhancing Customer Experience Alam, Yuli; Azizah , Siti Nur; Caroline, Caroline
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3646

Abstract

Digital transformation in the banking sector has become a fundamental phenomenon, fundamentally changing how banks operate and interact with customers. The adoption of digital technologies across various operational aspects of banks, from internal processes to customer services, has the potential to improve efficiency and deliver a better customer experience. The primary objective of this study is to analyze the impact of digital transformation on operational efficiency and the enhancement of service quality in the banking sector. This research also focuses on identifying the challenges and opportunities banks face during digitization. In their pursuit of greater efficiency, banks are integrating various technologies such as process automation, big data, artificial intelligence (AI), and cloud-based systems to replace previously used manual methods. This reduces operational costs and improves speed, accuracy, and consistency in service delivery. However, implementing these technologies requires adequate infrastructure readiness, skilled human resources, and a shift in organizational culture to support adopting new technologies. This study reveals that banks implementing digital transformation can experience increased productivity and competitiveness. However, challenges related to initial investments, resistance to change, and the management of technological risks remain significant barriers that must be addressed. The research offers valuable insights for banks planning digital transformation and stakeholders developing technology-driven banking policies.
Digital Transformation in Banking Management: Optimizing Operational Efficiency and Enhancing Customer Experience Alam, Yuli; Azizah , Siti Nur; Caroline, Caroline
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3646

Abstract

Digital transformation in the banking sector has become a fundamental phenomenon, fundamentally changing how banks operate and interact with customers. The adoption of digital technologies across various operational aspects of banks, from internal processes to customer services, has the potential to improve efficiency and deliver a better customer experience. The primary objective of this study is to analyze the impact of digital transformation on operational efficiency and the enhancement of service quality in the banking sector. This research also focuses on identifying the challenges and opportunities banks face during digitization. In their pursuit of greater efficiency, banks are integrating various technologies such as process automation, big data, artificial intelligence (AI), and cloud-based systems to replace previously used manual methods. This reduces operational costs and improves speed, accuracy, and consistency in service delivery. However, implementing these technologies requires adequate infrastructure readiness, skilled human resources, and a shift in organizational culture to support adopting new technologies. This study reveals that banks implementing digital transformation can experience increased productivity and competitiveness. However, challenges related to initial investments, resistance to change, and the management of technological risks remain significant barriers that must be addressed. The research offers valuable insights for banks planning digital transformation and stakeholders developing technology-driven banking policies.
Penguatan Kurikulum Pembelajaran Sekolah Orang Tua Hebat Desa Jenggawah Melalui Teknologi Farmasi Rossetyowati , Diyan Ajeng; Azizah , Siti Nur; Fajar Siddiq , Hadi Barru Hakam
Dedication : Jurnal Pengabdian Masyarakat Vol 9 No 1 (2025): (In Progress)
Publisher : LPPM Universitas PGRI Argopuro Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31537/dedication.v9i1.2297

Abstract

Pemberdayaan perempuan dalam bidang kesehatan memiliki peran penting dalam membangun kesetaraan dan kemandirian orang tua dan perempuan. Melalui pendidikan dan kesadaran kesehatan, pemberian informasi akses layanan kesehatan, dan pembentukan kepemimpinan perempuan, maka akan memampukan orang tua dan perempuan untuk berperan aktif dalam menjaga kesehatan diri sendiri, keluarga, dan masyarakat di lingkungan tinggalnya. Optimalisasi pemberdayaan orang tua dan perempuan di Desa Jenggawah dilakukan dengan membentuk kelompok perempuan yang berfokus sebagai penggerak dan pendukung keberhasilan bagi program-program kesehatan Pemerintah Desa Jenggawah dan Pemerintah Daerah Kabupaten Jember. Kegiatan pengabdian yang dilakukan oleh pelaksana pengabdian Prodi Diploma III Farmasi Politeknik Kesehatan Jember bekerjasama dengan Tim RDS adalah memberikan edukasi dan penguatan kurikulum pembelajaran pada peserta Sekolah Orang Tua Hebat. Sekolah Orang Tua Hebat berupa pembelajaran kesehatan dan pola asuh balita di keluarga. Hasil luaran dari pemberdayaan orang tua dan perempuan dengan pembentukan RDS, diharapkan secara tidak langsung meningkatkan keberhasilan target program kesehatan desa, dan membentuk kemandirian orang tua dan perempuan dalam bidang kesehatan.
PENDIDIKAN ISLAM PERSPEKTIF ZAKIAH DARADJAT Nurlela, Siti; Azizah , Siti Nur; Rahayu, Siti; Sholihat, Siti; Rehani, Siti; Solihat, Siti
Jurnal Ilmiah Pendidikan dan Keislaman Vol. 5 No. 1 (2025): Jurnal Ilmiah Pendidikan dan Keislaman
Publisher : STAI Darul Qalam Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55883/jipkis.v5i1.150

Abstract

Islamic education is an effort of physical and spiritual guidance at the level of individual and social life to develop human nature based on Islamic laws towards the formation of an ideal human being (insan kamil) who has a Muslim personality and commendable morals and is obedient to Islam so that he can achieve happiness in the world and the hereafter. The family is the first place where the education process takes place. Then continued with school and society. The difficulties in carrying out the task of educating are very pronounced, especially when faced with the reality that the influence of the environment is so strong, even surpassing the strength of other educational factors. At times like that, parents as the first educational force in the family environment must realize their role as educators completely towards their children. Departing from that background, the author then wants to discuss it in a thesis entitled "Islamic Education from the Perspective of Zakiah Daradjat". The purpose of this study is to determine the concept of Islamic education by Zakiah Daradjat which includes: the definition of Islamic education, the responsibility of Islamic education, the educational environment, and the concept of Islamic education according to Zakiah Daradjat. This research is a Library Research, meaning pure literature (looking for books and relevant books) with the title of the thesis. And using the Content Analysis technique means analyzing the contents of books that are relevant to the title and sourced from the results of library data collection. With the Descriptive Critical Analysis method, it means describing human ideas. In this case, tracing the theme raised which is related to this research, namely the concept of Islamic Education. The collected research data was analyzed using a deductive and inductive approach. The concept of Zakiah Daradjat, especially about Islamic education, shows that in the first stage of education there are dimensions in humans, namely; physical, intellectual, faith, morals, spiritual, beauty, social-community dimensions. And related to the responsibility of education in Islam which is held by parents, teachers and society, where all of that later their children will become the successors of their family, religion and country.