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All Journal Kuttab: Jurnal Ilmu Pendidikan Islam Jurnal Media Akademik (JMA)
Muhammad Ja'far
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN TERHADAP LOYALITAS PELANGGAN DI WARKOP RENCONG RUPI MMTC Muhammad Danil Aritonga; Muhammad Ja'far; Fadhil Muhammad; Wisnu Hadi; Yenni Samri Juliati Nasution
Jurnal Media Akademik (JMA) Vol. 3 No. 1 (2025): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/v3i1.1544

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelanggan di Warkop Rencong Rupi MMTC, yang menjadi salah satu kafe populer di kawasan Medan. Metode penelitian yang digunakan adalah kualitatif, dengan wawancara mendalam dan observasi langsung terhadap pelanggan serta lingkungan Warkop Rencong Rupi. Fokus penelitian meliputi kualitas makanan dan minuman, pelayanan, suasana, kebersihan, harga, dan fasilitas tambahan. Hasil penelitian menunjukkan bahwa Warkop Rencong Rupi MMTC memiliki lima keunggulan utama. Pertama, kualitas makanan dan minuman yang enak serta penyajian yang menarik berhasil memenuhi harapan pelanggan. Kedua, pelayanan yang ramah dan responsif menciptakan pengalaman positif. Ketiga, suasana yang nyaman, sejuk, dan bersih memberikan kenyamanan bagi pelanggan. Keempat, harga yang terjangkau dan sesuai dengan kualitas produk memberikan nilai tambah. Kelima, fasilitas tambahan seperti Wi-Fi gratis dan musik mendukung kenyamanan pelanggan, terutama mahasiswa dan anak muda. Keunggulan-keunggulan ini secara signifikan memengaruhi kepuasan pelanggan, yang pada akhirnya meningkatkan loyalitas mereka. Dengan memahami kebutuhan pelanggan dan terus meningkatkan kualitas layanan, Warkop Rencong Rupi berhasil mempertahankan posisinya di tengah persaingan bisnis kuliner. Penelitian ini menegaskan pentingnya strategi yang berfokus pada kepuasan pelanggan untuk membangun loyalitas dalam bisnis yang kompetitif.
Konsep Pendidikan Islam Holistik Melalui Pendekatan Berbasis Nilai-Nilai Teologis Normatif Muhammad Ja'far; Rahim, Fathor; Maknin, Nur Afifah Khurin
Kuttab: Jurnal Ilmu Pendidikan Islam Vol 9 No 2 (2025): Kuttab: Jurnal Ilmu Pendidikan Islam
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/kjipi.v9i2.2565

Abstract

This study aims to present an analysis of the dynamics of Islamic education in Indonesia. Islamic education in Indonesia currently continues to experience a fluctuating process and moves dynamically to adapt to changing times. Of course this makes policy makers who are members of a government institution must quickly respond to changing times by providing a reflection of what must be improved and perfected. This research aims to provide a new paradigm through a theological-normatif approach based on the Qur'an and Sunnah to perfect the concept of Islamic education. This research uses the systematic literature review (SLR) method. The results of this study found that the basis of tawhid correlated with theological values and the Koran hadith correlated with normatif aspects has a positive construction that can develop Islamic education in a more holistic and comprehensive direction. In fact, many Muslim figures and scholars view that the normatif theological aspect in Islamic education can form a complete individual.
Konsep Pendidikan Islam Holistik Melalui Pendekatan Berbasis Nilai-Nilai Teologis Normatif Muhammad Ja'far; Ja'far, Muhammad; Rahim, Fathor; Maknin, Nur Afifah Khurin
Kuttab: Jurnal Ilmu Pendidikan Islam Vol 9 No 2 (2025): Kuttab: Jurnal Ilmu Pendidikan Islam
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/kjipi.v9i2.2565

Abstract

This study aims to present an analysis of the dynamics of Islamic education in Indonesia. Islamic education in Indonesia currently continues to experience a fluctuating process and moves dynamically to adapt to changing times. Of course this makes policy makers who are members of a government institution must quickly respond to changing times by providing a reflection of what must be improved and perfected. This research aims to provide a new paradigm through a theological-normatif approach based on the Qur'an and Sunnah to perfect the concept of Islamic education. This research uses the systematic literature review (SLR) method. The results of this study found that the basis of tawhid correlated with theological values and the Koran hadith correlated with normatif aspects has a positive construction that can develop Islamic education in a more holistic and comprehensive direction. In fact, many Muslim figures and scholars view that the normatif theological aspect in Islamic education can form a complete individual.
Co-Authors Fadhil Muhammad Fathor Rahim Ja'far, Muhammad Maknin, Nur Afifah Khurin Muhammad Danil Aritonga Wisnu Hadi Yenni Samri Juliati Nasution