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All Journal International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Manajemen Kreatif Jurnal Jurnal Manajemen Bisnis Digital Terkini
M. Arpah
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Kepercayaan, Fasilitas dan Kecepatan Transaksi Terhadap Kepuasan Nasabah Pada Bank Syarikat Madani Batam Riswandhi Ismail; Ir. Febri Edward; Muhammad Sidik; Syarifuddin Syarifuddin; M. Arpah; Suyono Suyono
Jurnal Manajemen Bisnis Digital Terkini Vol. 2 No. 1 (2025): Januari : Jurnal Manajemen Bisnis Digital Terkini
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v2i1.471

Abstract

The purpose of this study is to determine the influence of trust, facilities and transaction speed on customer satisfaction The method used is a questionnaire with a quantitative approach. The types of analysis used are descriptive analysis and verifiable analysis. This research was conducted on Bank Syarikat Madani Batam customers with a sample of 100 respondents. The nonprobability sampling method with the purposive sampling technique is the sampling technique used in this study. The findings in this study show that trust has a significant effect on customer satisfaction. The Facility variable has a t calculation of 19,853 > 1,984 with a significant value of 0.000 < 0.05, then it can be concluded that Facility has a significant effect on customer satisfaction. And the Transaction speed variable has a t calculation of 38,793> 1,984 with a significant value of 0.000 < 0.05, then it can be concluded that Transaction speed has a significant effect on customer satisfaction.
THE EFFECT OF TRUST, PERCEPTION OF RISK AND SECURITY ON CONSUMER PURCHASE INTEREST IN LAZADA (EMPIRICAL STUDY ON STUDENTS OF THE FACULTY OF ECONOMICS AND BUSINESS, IBN SINA UNIVERSITY) M. Arpah; Maizar; Septa Diana Nabella
International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Vol. 1 No. 4 (2023): August
Publisher : ZILLZELL MEDIA PRIMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61990/ijamesc.v1i4.40

Abstract

This study supposed to determine the effect of trust, risk perception and security on consumer buying interest at Lazada. The type of research in this study is causality research, namely research that is structured to examine the possibility of a causal relationship between variables with a survey method. The population in this study were active students at the Faculty of Economics and Business, Ibn Sina University, totaling 1,679 people. The sample criteria used in this study were at least one purchase at Lazada. The sampling technique used in this study was simple random sampling with a sample size of 95 respondents. The instruments used in this study are observation guidelines, interview guidelines and questionnaire guidelines. Research instruments are supported by primary data and secondary data. The data analysis technique used uses Validity Test and Reliability Test then clasic assumption test, multiple regression test and hypothesis testing including t test f test and determination test. The results of this study are partially the Trust variable has a positive and significant effect on Lazada consumer buying interest, where the t count of trust is 8.346> 1.986 t table and the sig value is 0.000 <0.05. Risk perception variables have a positive and significant effect on consumer buying interest in Lazada, where the t count for risk perception is 3.675> 1.986 t table and sig value is 0.003 <0.05. Security variables have a positive and significant effect on Lazada consumer buying interest, where the t count for security is 2.466> 1.986 t table and sig value is 0.001 <0.05. The results of the study simultaneously are trust, risk perception and security simultaneously have a positive and significant effect on consumer buying interest in Lazada with F count of 82.246> 2.70 F table and a significance of 0.000 <0.05.
Analisis Sistem Kepribadian Dan Sistem Keluarga Terhadap Suksesi Bisnis UKM Syarifuddin Syarifuddin; M. Arpah; Mohammad Aras; Muhammad Sapuan
Manajemen Kreatif Jurnal Vol. 3 No. 2 (2025): Mei: Manajemen Kreatif Jurnal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/makreju.v2i1.2784

Abstract

This investigate points to look at the impact of the identity framework (identity framework) and family framework (family framework) on commerce progression. The populace in this investigate are SMEs in Batam. The test taken in this inquire about was 48 respondents utilizing the coincidental review strategy. The explanatory apparatus utilized is different direct relapse with the assistance of the SPSS 25 program. The comes about gotten in this inquire about appear that the personality system (identity framework) includes a positive and noteworthy impact on business progression.
Co-Authors Febri Edward Maizar Mohammad Aras Muhammad Sapuan Muhammad Sidik Riswandhi Ismail Septa Diana Nabella Suyono Suyono Syarifuddin Syarifuddin