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All Journal International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Manajemen Kreatif Jurnal Jurnal Manajemen Bisnis Digital Terkini
M. Arpah
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Jurnal Manajemen Bisnis Digital Terkini

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Pengaruh Kepercayaan, Fasilitas dan Kecepatan Transaksi Terhadap Kepuasan Nasabah Pada Bank Syarikat Madani Batam Riswandhi Ismail; Ir. Febri Edward; Muhammad Sidik; Syarifuddin Syarifuddin; M. Arpah; Suyono Suyono
Jurnal Manajemen Bisnis Digital Terkini Vol. 2 No. 1 (2025): Januari : Jurnal Manajemen Bisnis Digital Terkini
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v2i1.471

Abstract

The purpose of this study is to determine the influence of trust, facilities and transaction speed on customer satisfaction The method used is a questionnaire with a quantitative approach. The types of analysis used are descriptive analysis and verifiable analysis. This research was conducted on Bank Syarikat Madani Batam customers with a sample of 100 respondents. The nonprobability sampling method with the purposive sampling technique is the sampling technique used in this study. The findings in this study show that trust has a significant effect on customer satisfaction. The Facility variable has a t calculation of 19,853 > 1,984 with a significant value of 0.000 < 0.05, then it can be concluded that Facility has a significant effect on customer satisfaction. And the Transaction speed variable has a t calculation of 38,793> 1,984 with a significant value of 0.000 < 0.05, then it can be concluded that Transaction speed has a significant effect on customer satisfaction.
Co-Authors Febri Edward Maizar Mohammad Aras Muhammad Sapuan Muhammad Sidik Riswandhi Ismail Septa Diana Nabella Suyono Suyono Syarifuddin Syarifuddin