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All Journal Dinasti International Journal of Education Management and Social Science Majalah Ilmiah Gema Maritim Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Fernando, Antonius
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Computer Science & IT Education Engineering Medicine & Pharmacology Social Sciences Other

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Understanding Remanufacturing Business in Indonesia: Insights from an Initial Survey Anityasari, Maria; Fernando, Antonius; Suhariyanto, Tatbita Titin; Sari, Komang Nickita; Kusumawardani, Rindi; Akbar, Reza Aulia
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5413

Abstract

Purpose: This study aims to investigate the current state and challenges of remanufacturing practices in Indonesia, particularly in the heavy equipment sector, including key barriers and opportunities identification. Methodology: A survey involving 23 companies working in the heavy equipment sector was conducted to gather their remanufacturing practices, challenges, and perspectives. The study examines issues related to definitions, regulations, core availability, and quality assurance of remanufactured items. Results: The survey reveals wide variety and inconsistencies in defining remanufacturing due to the absence of standardized definitions and government regulations. This triggers complexities in business process especially in sourcing high-quality cores and communicating the quality of remanufactured items to consumer. Applications/Originality/Value: The findings highlight the need for future research to create a conducive ecosystem for remanufacturing in Indonesia including regulation and policy development. This study provides valuable insights for enhancing the development of the remanufacturing industry.
The Role of Omni-channel Integration in driving Customer Satisfaction and Loyalty in Indonesia E-commerce Fernando, Antonius; Siagian, Sandra Louis; Muthia, Tsabita Indah; Setiowati, Rini
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5554

Abstract

The rapid growth in consumer expectations and the increasing demand for online shopping have necessitated the integration of distribution systems that can serve customers seamlessly across multiple channels. Despite its potential, implementing an effective omni-channel system presents various challenges, particularly in aligning operations with the values perceived by customers. Addressing this issue, the present study—titled “The Role of Omni-channel Integration in Driving Customer Satisfaction and Loyalty in Indonesia E-commerce”—seeks to contribute to the expanding literature on omni-channel strategies. Specifically, the study aims to empirically examine the relationships between omni-channel order fulfillment integration, integration quality, perceived omni-channel value, customer satisfaction, and customer loyalty. The data analysis uses the Structural Equation Modeling (SEM) method based on Partial Least Squares (PLS) to explore these relationships. The findings indicate a positive relationship between omni-channel integration and customer satisfaction, while the quality of omni-channel integration is also positively associated with customer loyalty.
OPTIMALISASI FUNGSI ALAT KESELAMATAN DI KAPAL MT. PATRA TANKER 2 Fernando, Antonius; Kusuma, Ade Chandra; Suganjar, Suganjar; Astriawati, Ningrum
Majalah Ilmiah Gema Maritim Vol 24 No 1 (2022): Gema Maritim Vol 24 No 1 tahun 2022 tanggal 31 Maret 2022
Publisher : Politeknik Bumi Akpelni

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (411.548 KB) | DOI: 10.37612/gema-maritim.v24i1.282

Abstract

Tujuan penelitian ini adalah untuk mengoptimalkan fungsi alat keselamatan di Kapal MT. Patra Tanker 2 agar dapat berfungsi dengan baik. Penelitian ini menggunakan metode deskriptif kualitatif. Sementara itu teknik pengumpulan data didapatkan melalui penelitian lapangan field research dengan penggabungan metode observasi, dokumentasi, dan interview mendalam. Hasil penelitian ini menunjukkan fungsi alat keselamatan sangat penting dalam mendukung suatu kapal dalam berlayar terutama jika kapal tersebut dalam keadaan bahaya baik itu kebakaran, orang jatuh kelaut, kepal tenggelam dan lain-lainnya. Alat keselamatan agar dapat berfungsi dengan baik dengan cara, selalu diadakan perawatan rutin. Agar pada saat terjadi keadaan darurat, alat-alat keselamat dapat berfungsi dan dapat digunakan dengan baik. Pada Kapal MT. Patra Tanker2 alat-alat keselamatan sudah baik dan lengkap serta sudah mematuhi peraturan yang ditetapkan oleh IMO.
Co-Authors Ade Chandra Kusuma Akbar, Reza Aulia Maria Anityasari Muthia, Tsabita Indah Ningrum Astriawati Rindi Kusumawardani, Rindi Rini Setiowati Sari, Komang Nickita Siagian, Sandra Louis Suganjar, Suganjar Suhariyanto, Tatbita Titin