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All Journal Gaster Innovative: Journal Of Social Science Research
Philips, Grace Angela
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Coping Strategy for Female Workers with Maternal Status: A Study of Lecturer at Sangga Buana University Pratama, Yudhistira Anugerah; Isnajati, Louisiani Mansoni; Rusmiyandani, Rofi Nuraziz; Philips, Grace Angela
Gaster Vol 23 No 1 (2025): FEBRUARI
Publisher : P3M Universitas 'Aisyiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30787/gaster.v23i1.1630

Abstract

Background: A coping strategy is an individual's effort to reduce demands or stress. Lecturers at Sangga Buana University utilize various coping strategies. This study aims to measure and describe coping strategies based on two dimensions and eight types outlined by Lazarus & Folkman, namely problem-focused strategies and emotion-focused strategies.  Methods: This study employs a mixed-method approach with a concurrent nested design and identical sampling. The qualitative approach explores in depth the coping strategy selection process among two female lecturers with maternal status, based on statistical measurements using Lazarus & Folkman’s (1984) instrument from the quantitative phase. Qualitative data analysis includes transcription, classification, and drawing conclusions.  Results:The findings present quantitative data in tabular form and describe the coping strategies used by the research subjects. Both subjects applied strategies from both coping dimensions but in different forms. These coping strategies could either facilitate or hinder each other in the coping process.  Conclusion: The study reveals that lecturers who are also mothers at Sangga Buana University employ both problem-focused and emotion-focused coping strategies to manage stress. These strategies influence their social functioning and role performance. The subjects adaptively utilize all coping dimensions, adjusting to environmental demands and available resources, with the aim of restoring balance and mitigating psychological and environmental stressors.
Efektivitas Implementasi Sistem Pengendalian Mutu dan Kualitas Pelayanan terhadap Kepuasan Pasien dan Implikasinya pada Kinerja Klinik Pratama Laurentius Kota Bandung Philips, Grace Angela; Mulyani, Sri Rochani; Wirawan, Chevie; Kosasih, Kosasih; Syahidin, Rukhiyat
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i1.18196

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis penerapan sistem pengendalian mutu, mutu pelayanan, kepuasan pasien, dan kinerja Klinik Pratama Laurentius Bandung. Penelitian kuantitatif ini menggunakan sampel sebanyak 100 pasien dan analisis deskriptif dan verifikatif dengan analisis jalur. Hasil deskriptif menunjukkan bahwa responden menilai variabel tersebut baik sampai dengan sangat baik, meskipun terdapat beberapa kekurangan. Hasil verifikatif menunjukkan adanya pengaruh positif penerapan pengendalian mutu dan mutu pelayanan terhadap kinerja klinik, dengan pengaruh tidak langsung lebih besar daripada pengaruh langsung (14,47% > 10,37%). Uji t menunjukkan bahwa variabel tersebut berpengaruh signifikan terhadap kinerja klinik, karena t hitung > tα (4,083 > 1,98) dan t hitung > tα (2,377 > 1,98), sedangkan uji F menunjukkan adanya pengaruh simultan terhadap kepuasan pasien (108,695 > 3,090). Kata Kunci: Penerapan Sistem Pengendalian Mutu, Kepuasan Pasien, Kinerja Klinik, Mutu Pelayanan
Co-Authors Isnajati, Louisiani Mansoni KOSASIH KOSASIH, KOSASIH mulyani, sri rochani Pratama, Yudhistira Anugerah Rusmiyandani, Rofi Nuraziz Syahidin, Rukhiyat Wirawan, Chevie