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All Journal PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Manajemen Bisnis dan Kewirausahaan COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Folia Medica Indonesiana
Bernadette, Karen
Unknown Affiliation
Humanities Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Neuroscience Public Health Social Sciences

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Pengaruh kualitas pelayanan dan komunikasi dokter-pasien terhadap kepuasan pasien rawat inap RSUD K.R.M.T Wongsonegoro Bernadette, Karen; Loisa, Riris
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 1 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i1.33831

Abstract

Patient satisfaction is a crucial indicator for evaluating healthcare service quality and has become a primary focus in global health policies. This study aims to analyze the impact of service quality and doctor-patient communication on the satisfaction levels of inpatients at RSUD K.R.M.T Wongsonegoro. A descriptive quantitative research design was used, employing a survey approach with questionnaires administered to 107 inpatients at the hospital. The study's findings reveal that service quality has a positive and significant influence on patient satisfaction. Key aspects of service quality, including reliability, the availability of physical facilities, and the empathy shown by healthcare staff play a substantial role in enhancing patient satisfaction. Furthermore, the study shows that effective doctor-patient communication is highly significant in determining patient satisfaction. Open, empathetic, and clear communication fosters trust between patients and healthcare providers, enhances patient understanding, and alleviates uncertainty throughout the treatment process. These findings suggest that fostering effective communication and ensuring high-quality service are critical strategies for improving patient satisfaction. It is recommended that the hospital continuously enhance both the quality of healthcare services and the communication skills of healthcare providers. This approach is essential to create a more positive treatment experience, increase patient trust, and ensure that patients consistently receive optimal care. Kepuasan pasien merupakan indikator penting dalam mengevaluasi kualitas pelayanan kesehatan dan telah menjadi fokus utama dalam kebijakan kesehatan global. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan komunikasi dokter-pasien terhadap tingkat kepuasan pasien rawat inap di RSUD K.R.M.T Wongsonegoro. Desain penelitian yang digunakan adalah deskriptif kuantitatif, dengan pendekatan survei melalui kuesioner yang diberikan kepada 107 pasien rawat inap di rumah sakit tersebut. Hasil penelitian menunjukkan bahwa kualitas pelayanan memiliki pengaruh positif dan signifikan terhadap kepuasan pasien. Aspek-aspek kualitas pelayanan, seperti keandalan, ketersediaan fasilitas fisik, dan empati yang diberikan oleh tenaga kesehatan, berperan besar dalam meningkatkan kepuasan pasien. Selain itu, komunikasi dokter-pasien juga terbukti memiliki pengaruh yang sangat signifikan terhadap kepuasan pasien. Komunikasi yang terbuka, empati, dan jelas antara dokter dan pasien dapat membangun kepercayaan, meningkatkan pemahaman pasien, dan mengurangi ketidakpastian selama proses pengobatan. Temuan ini menunjukkan bahwa komunikasi yang efektif dan jaminan kualitas pelayanan merupakan strategi penting untuk meningkatkan kepuasan pasien. Disarankan agar rumah sakit terus meningkatkan kualitas pelayanan kesehatan serta kemampuan komunikasi tenaga kesehatan. Pendekatan ini penting untuk menciptakan pengalaman perawatan yang lebih positif, meningkatkan kepercayaan pasien, dan memastikan bahwa pasien selalu menerima pelayanan yang optimal.
PELUANG DAN TANTANGAN TERAPI REGENERATIF DENGAN STEM CELL DALAM PENANGANAN DIABETES TIPE 1 Bernadette, Karen; Niam, Syaifun
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 1 (2025): APRIL 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i1.44147

Abstract

Diabetes melitus tipe 1 (T1DM) adalah kondisi autoimun yang merusak sel beta pankreas, menyebabkan ketergantungan pada insulin eksogen. Meskipun terapi insulin mengendalikan kadar glukosa, komplikasi jangka panjang tetap menjadi masalah. Terapi regeneratif dengan stem cell berpotensi menggantikan sel beta yang rusak dan mengembalikan kemampuan tubuh untuk memproduksi insulin secara alami. Namun, tantangan besar yang dihadapi adalah proses diferensiasi stem cell menjadi sel beta pankreas yang fungsional, reaksi imun terhadap sel transplantasi, dan pemilihan sumber stem cell yang tepat. Penelitian ini bertujuan untuk mengevaluasi peluang dan tantangan dalam pengembangan terapi stem cell untuk T1DM, dengan fokus pada mekanisme diferensiasi, risiko, dan hambatan dalam penerapan terapi ini. Hasil kajian menunjukkan bahwa mesenchymal stem cells (MSC) dan pluripotent stem cells (PSC) memiliki potensi untuk regenerasi sel beta, meskipun tantangan seperti efisiensi diferensiasi dan integrasi sel dalam pankreas masih perlu diatasi. Terapi stem cell ini berpotensi menjadi solusi dalam pengobatan T1DM jika teknologi dan pemahaman lebih lanjut dapat dikembangkan.
Diagnosis Komunitas untuk Meningkatkan Pengetahuan tentang Kusta di Puskesmas Teluknaga, Tangerang Periode 23 September - 31 Oktober 2024 Maxentian Maryon, Reyhan Ariel; Junitia, Belinda; Bernadette, Karen; Kumoro, Belinda; Tirtasari, Silviana
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.3009

Abstract

Diagnosis Komunitas untuk Meningkatkan Pengetahuan tentang Kusta di Puskesmas Teluknaga, Tangerang Periode 23 September - 31 Oktober 2024 Maxentian Maryon, Reyhan Ariel; Junitia, Belinda; Bernadette, Karen; Kumoro, Belinda; Tirtasari, Silviana
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.3009

Abstract

Screen Time and Dry Eye Disease During Distance Learning among the Class of 2019 Medical Students at a University in Jakarta, Indonesia Bernadette, Karen; Rasyid, Meriana
Folia Medica Indonesiana Vol. 59, No. 1
Publisher : Folia Medica Indonesiana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Highlights: • There is a correlation between screen time and dry eye disease among medical students due to distance learning during the pandemic. • This study's findings can lead researchers to conduct further studies to investigate and prevent DED. Abstract: Dry eye disease (DED), also known as dry-eye syndrome, is commonly caused by a lack of tears or excessive evaporation. It affects 334 million people worldwide. According to global epidemiological research, the DED prevalence in adults and the elderly is roughly 5-50%. Research has revealed that DED prevalence and epidemiology are more typically connected to aging. However, extended exposure to digital screens is an external DED risk factor to be aware of, especially in this digital technology era and amidst the COVID-19 pandemic. These two situations are expected to increase the number of DED sufferers in the younger age groups, such as elementary, high school, and university students. The ongoing COVID-19 pandemic has compelled a shift in learning and teaching methods in order for education to proceed. However, the digitization era and the COVID-19 pandemic can double the DED risk, particularly among medical students. This study's objective was to determine how remote learning affected DED prevalence among the class of 2019 medical students at Universitas Tarumanagara, Jakarta, Indonesia, in the COVID-19 pandemic. Data were collected from 144 respondents using a Google Forms questionnaire. According to the statistical test results, there was a 2.4-fold increase in screen time during the COVID-19 pandemic compared to the pre-pandemic period. The results demonstrated a significant relationship between screen time and DED among the class of 2019 medical students at Universitas Tarumanagara. These findings are predicted to be of interest to academics and students, as their frequent engagement with computer displays and smartphones will continue to increase due to technological advancements. Furthermore, researchers may use the findings as a reference in conducting DED-related research.
Co-Authors Junitia, Belinda kumoro, Belinda Maxentian Maryon, Reyhan Ariel Niam, Syaifun Rasyid, Meriana Riris Loisa, Riris Tirtasari, Silviana