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All Journal Jurnal Pengabdian Masyarakat Nian Tana Ambacang: Jurnal Inovasi Pengabdian Masyarakat
Alwanda Pratama
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Health Professions Other

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Moderasi Beragama dalam Meningkatkan Hubungan Komunikasi Masyarakat yang Efektif di Jorong Kampung Mesjid, Nagari Batahan Barat Siti Fatimah; Kholidah Nur; Meliani Fitri; Nurjamilah Nurjamilah; Maisaroh Maisaroh; Zidan Telaumbanua; Alwanda Pratama; Putriana Nasution; Ahmad Fauzan; Pikek Rosidah
Jurnal Pengabdian Masyarakat Nian Tana Vol. 2 No. 4 (2024): JPMNT : JURNAL PENGABDIAN MASYARAKAT NIAN TANA
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/jpmnt.v2i4.546

Abstract

Religious moderation is an approach that emphasizes tolerance, respect for differences, and the maintenance of harmony in religious life. In the context of the Jorong Kampung Mesjid community, religious moderation plays an important role in building effective communication among its recidents. Through moderation, differances in beliefs and religious practices can be managed peacefully , preventig conflict and miscommunication. This study aims to analyze how religious moderation can enhance the effectiveness of social communication in Jorong Kampung Mesjid, through a qualitative approach carried out during service in Jorong Kampung Mesjid, the research finds that religious moderation fosters openness, emphaty, and the strengthening of values of harmony in social interactions. Proper implementation of religious moderation proves to create inclusive and harmonious spaces for dialogue, as well as enchancing solidarity within the community.
Peningkatan Kualitas Pelayanan terhadap Kepuasan Konsumen Kopi Saba Desa Hutarimbaru Juni Soleha Batubara; Alwanda Pratama; Riza Mahrani; Dian Mariana; Abdurrahman; Muhammad Rafliansyah Rangkuty; Dewi Yana Riska; Luthfi Ansori; Abdul Hasan Lubis; Nur Aulia Damri; Ahmad Munajat; Fiki Ashadi
Ambacang: Jurnal Inovasi Pengabdian Masyarakat Vol. 1 No. 4 (2025): Edisi Mei 2025
Publisher : PT. Willy Print Art

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Abstract

Kualitas pelayanan merupakan faktor penting dalam menentukan tingkat kepuasan konsumen terhadap suatu usaha. Pengabdian ini bertujuan meningkatkan keterampilan pelayanan dan kepuasan pelanggan di Kopi Saba, Desa Hutarimbaru, Kecamatan Panyabungan Selatan, Kabupaten Mandailing Natal. Metode yang digunakan meliputi observasi, sosialisasi, penyusunan SOP pelayanan, serta evaluasi dan monitoring. Hasil pengabdian menunjukkan adanya perubahan signifikan dalam aspek kualitas pelayanan, termasuk peningkatan keramahan karyawan, ketepatan waktu pelayanan, serta kemampuan dalam merespons kebutuhan konsumen. Penerapan SOP pelayanan memberikan standar kerja yang lebih terstruktur dan profesional. Survei kepuasan konsumen setelah intervensi menunjukkan peningkatan kepuasan pelanggan yang berdampak positif terhadap loyalitas dan kunjungan ulang. Secara keseluruhan, kegiatan pengabdian ini berhasil meningkatkan kualitas pelayanan Kopi Saba, sekaligus memperkuat daya saing usahanya secara berkelanjutan.
Co-Authors Abdul Hasan Lubis Abdurahman Abdurrahman Ahmad Fauzan Ahmad Munajat Dewi Yana Riska Dian Mariana Fiki Ashadi Juni Soleha Batubara Kholidah Nur Luthfi Ansori Maisaroh Maisaroh Meliani Fitri Muhammad Rafliansyah Rangkuty Nur Aulia Damri Nurjamilah Nurjamilah Pikek Rosidah Putriana Nasution Riza Mahrani SITI FATIMAH Zidan Telaumbanua