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All Journal PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Nida Pratiwi Armidina
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Humanities Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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OPTIMALISASI PELAYANAN PUBLIK MENINGKATKAN KEPERCAYAAN MASYARAKAT MELALUI RELIABILITY DAN RESPONSIVENESS (STUDI KASUS PELAYANAN KANTOR DESA TANJUNG HARAPAN KECAMATAN ALALAK KABUPATEN BARITO KUALA) Dewi Merdayanty; Setiawati, Budi; Iswiyati Rahayu; Winda Emelia; Nida Pratiwi Armidina; Muhammad Riyandi Firdaus
Jurnal PubBis Vol 9 No 1 (2025)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v9i1.1169

Abstract

Tanjung Harapan Village has potential can be optimized in the form of fertole rice fields, clean river water, swallow farms, and friendly people, but this village bid challenges in the form of badly damaged road infrastructure, so it need attention from public service from the Village Government. Road construction really supports increasing public confidence through community welfare so as not to endanger road users and tranportation of agricultural products in village communities. The porpuse of research is to determine the optimization of public service to increase public trust through reliability and responsiveness at the Tanjung Harapan Village office, Alalak District, Barito Kuala Regency, because village roads in this area are badly damaged and need attention from the local government. This research is also to determine the factors that influence public services to increase reliability and responsiveness at the Tanjung Harapan Village office, Alalak District, Barito Kuala Regency. The research method uses qualitative methods and qualitative descriptive research, while data collection techniques use observation, interviews, documentation an triangulation. The informants for this research werw 4 people, namely the Village Head as key informant and the other informant were Head of the Village Government Section, the Head of the Community Welfare Section and 1 person from the village community. The data analysis technique uses interactive analysis starting from data collection, data reduction, data presentation, drawing conclusion an verification. The research results show that village office public service can increase public trust through reliability and responsiveness. Factors that influence the reliability and responsiveness of Tanjung Harapan village services include the availability of resources, competency of village officials, slow support from local government, coordination anf community participation. Keywords : Village Government; Reliability; Responsiveness
Pendampingan Aparatur dan Kader Guna Meningkatkan Pelayanan Publik Pemerintah Daerah di Kelurahan Sungai Jingah Kota Banjarmasin Dewi Merdayanty; Junaidy; Devia Hetty Hernany; Leita Dwi Novianti; Nida Pratiwi Armidina; Faulina Fitri; Nurul Huda
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 2 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 2 (October 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i2.3148

Abstract

Pelayanan publik merupakan fungsi utama pemerintah dalam memberikan kesejahteraan dan kepuasan bagi masyarakat. Kelurahan sebagai unit pemerintahan terdekat memiliki peran penting dalam menyediakan layanan administrasi dan sosial. Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia No. 15 Tahun 2014 Tentang pedoman standar pelayanan yaitu; “Bahwa setiap penyelenggara pelayanan publik wajib menyusun, menetapkan, dan menerapkan Standar Pelayanan serta menetapkan Maklumat Pelayanan dengan memperhatikan kemampuan penyelenggara, kebutuhan masyarakat, dan kondisi lingkungan”. Kelurahan Sungai Jingah memiliki 12.884 jiwa sedangkan pelayanan publik dilakukan hanya 10 personel, sehingga mengalami keterbatasan sumber daya manusia. Identifikasi permasalahan di Kelurahan Sungai Jingah, yaitu sering terlambatnya pegawai Kelurahan kembali bekerja memberikan pelayanan setelah mereka melaksanakan istrahat sholat dan makan siang, masih banyak layanan yang tidak segera diselesaikan, seperti surat pengantar dari kelurahan, sehingga masyarakat harus mengambil hasil layanan yang harapkan pada keesokan harinya, dan masih kuranganya peralatan cadangan, jika terjadi kemacetan pada salah satu alat pelayanan. Metode yang digunakan adalah melaksanakan pre-test, penyamaian materi, diskusi dan tanya jawab. melaksanakan post-test dan Data pre-test dan post-test kemudian dianalisis melalui rumus persentasi..Hasil pree-test dan post-test menunjukan peningkatan pengetahuan dan pemahaman bagi aparatur dan kader Kelurahan Sungai Jingah secara keseluruhan indikator, yaitu indikator partisipasi dan transparansi meningkat 40%, sedangakan indikator sederhana, akuntabel dan keadilan meningkat 30%, dan indikator berkelanjutan tetap berada pada kriteria baik sekali.
Co-Authors Budi Setiawati Devia Hetty Hernany Dewi Merdayanty Faulina Fitri Iswiyati Rahayu Junaidy Leita Dwi Novianti muhammad Riyandi Firdaus Nurul huda Winda Emelia