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Strategi Kepala Sekolah Sebagai Leader Dalam Meningkatkan Kepuasan Pelanggan SD Insan Terpadu Paiton Probolinggo dan Min 1 Probolinggo Melalui Customer Intimacy Siti Halimatus Syakdiyah; Moh Romzi
Aafiyah: Jurnal Multidisiplin Ilmu Vol. 3 No. 1 (2025): Aafiyah: Jurnal Multidisiplin Ilmu
Publisher : CV Edujavare Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70610/ja.v3i1.180

Abstract

The principal as a leader has a big impact on customer satisfaction. Some institutions do not decline due to the leadership of the principal who does not provide satisfaction. As a school principal, several roles and functions can be performed and it is expected that a principal can be responsible and provide expertise to customers. Both to students, guardians, some fellow teachers, and the surrounding community. This research uses qualitative methods of case study type to understand the principal's strategy as a Leader in increasing customer satisfaction of SD Insan Terpadu Paiton Probolinggo and MIN 1 Probolinggo through Customer Intimacy. Data were obtained through interviews with principals, students, fellow teachers, observations at the research site, and document analysis, then analyzed. The results of the research are the principal's strategy as a leader in increasing customer satisfaction of SD Insan Terpadu Paiton and MIN 1 Probolinggo through customer intimacy as follows, conducting Open Communication, Active Participation, Conflict Management, Quality Education Program Development and Evaluation and Feedback.
Challenges and Strategies for Human Resource Development in Islamic Education: A Case Study of MAN 1 Lamongan Moh Romzi; Siswanto; Wiwik Wida Farwati; Sholeh; Afif Fariqi; M. Adi Kulsum
MANAGERIA: Jurnal Manajemen Pendidikan Islam Vol. 10 No. 1 (2025)
Publisher : Prodi Manajemen Pendidikan Islam FITK UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/manageria.2025.101-03

Abstract

This study explores the implementation of human resource development (HRD) at MAN 1 Lamongan using a qualitative case study approach. The research aims to describe how both internal and external strategies are employed to enhance the competencies of educators and educational staff. Data were collected through in-depth interviews, participatory observation, and document analysis. The data analysis followed the interactive model of Miles, Huberman, and Saldana, comprising data condensation, data display, and conclusion drawing. The findings reveal that MAN 1 Lamongan adopts a dual HRD strategy. Internally, the institution organizes regular training programs, workshops, and seminars at least twice a year. Externally, it facilitates staff participation in training activities provided by external organizations, such as MGMP forums and specialized professional courses. Each initiative is preceded by a needs analysis and followed by implementation and evaluation phases. The institution integrates both on-the-job and off-the-job training methods to improve pedagogical, managerial, and technical competencies. This comprehensive and continuous professional development approach is aligned with institutional goals and the evolving needs of educators. The study offers practical insights for Islamic educational institutions in designing effective HRD frameworks. However, as the research focuses on a single institution, its findings may have limited generalizability. Future studies involving multiple madrasas are recommended to validate and expand the applicability of the proposed model in diverse educational contexts.
REKONSTRUKSI MANAJEMEN PESANTREN Noviyanti, Shobihatul Fitroh; Abdul Haris; Marno; Moh Romzi
Jurnal Studi Pesantren Vol. 5 No. 2 (2025): Jurnal Studi Pesantren
Publisher : Pascasarjana Universitas Al-Qolam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35897/studipesantren.v5i2.1608

Abstract

The reconstruction of pesantren management is a strategic step to integrate traditional values with modernization in response to the challenges of globalization and contemporary developments. This article discusses the importance of such integration in creating pesantren that are relevant, adaptive, and competitive. By promoting transformational leadership and performance-based management, pesantren can enhance operational effectiveness and educational quality. Case studies of Pesantren Daar el-Qolam and Pesantren Al-Azhar demonstrate that implementing an integrative curriculum, utilizing technology in learning, and establishing community-based economic empowerment programs can strengthen the role of pesantren as centers of education and community development. The findings affirm that pesantren, while preserving Islamic values and traditions, can transform into educational institutions capable of producing competent, well-characterized graduates who are ready to contribute to socio-economic development. Therefore, pesantren management reconstruction must be continuously carried out to ensure its relevance and effectiveness in navigating the dynamics of the modern world.