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All Journal Jurnal Spirits Edumedia: Jurnal Keguruan dan Ilmu Pendidikan Jurnal Kesehatan Lentera Aisyiyah
Fitriyati
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Humanities Education Environmental Science Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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HUBUNGAN KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI UNIT RAWAT JALAN RSI IBNU SINA PADANG Fitriyati; Hayulita, Sri; Desri, Nentien; Avis, Mairinal
Jurnal Kesehatan Lentera 'Aisyiyah Vol. 7 No. 2 (2024): Jurnal Kesehatan Lentera 'Aisyiyah
Publisher : BPPM Politeknik 'Aisyiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58170/jkla.v7i2.218

Abstract

The quality of healthcare services reflects the alignment between the services provided and patient satisfaction. Health insurance, such as BPJS, is essential for providing health protection and fulfilling basic health needs. Patient satisfaction is a key indicator in measuring the quality of services, which is heavily influenced by service performance. If the service performance meets or exceeds patient expectations, satisfaction will be achieved. This study aims to analyze the relationship between the quality of healthcare services and patient satisfaction with BPJS in the outpatient unit of RSI Ibnu Sina Padang in 2024. The research method used is descriptive analytic with a cross-sectional approach, with the population consisting of outpatient patients and a sample of 70 respondents selected through purposive sampling. The independent variable is the quality of BPJS healthcare services, and the dependent variable is patient satisfaction. Spearman Rank test was used for data analysis with a significance level of p ≤ 0.05. The results show a p value of 0.012, indicating a significant relationship between the quality of healthcare services and patient satisfaction. Therefore, it is expected that the hospital will improve service and employee performance to increase patient satisfaction with the services provided.
PENERAPAN KONSEP EKOEDUWISATA BERBASIS SUMBER DAYA LOKAL SEBAGAI INOVASI PENDIDIKAN LINGKUNGAN DI TAMAN WISATA ALAM (TWA) GUNUNG KELAM SINTANG KALIMANTAN BARAT Khuzaimah, Siti; Istiqomah, Tri; Hafizhah, Melisa; Elliza, Sri; Fitriyati
Edumedia : Jurnal Keguruan dan Ilmu Pendidikan Vol 9 No 1 (2025): Edumedia: Jurnal Keguruan dan Ilmu Pendidikan
Publisher : Universitas Kapuas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/edumedia.v9i1.1540

Abstract

Penelitian ini bertujuan untuk mengetahui potensi penerapan konsep ekoeduwisata berbasis sumber daya lokal sebagai inovasi pendidikan lingkungan yang terdapat di Taman Wisata Alam (TWA) Gunung Kelam Kecamatan Kelam Permai Kabupaten Sintang. Penelitian ini dilaksanakan pada bulan Mei-Juni 2024 di Taman Wisata Alam (TWA) Gunung Kelam Kecamatan Kelam Permai Kabupaten Sintang Provinsi Kalimantan Barat. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara mendalam (in depth interview) dan wawancara kelompok (group depth interview). Data dikumpulkan secara langsung di lokasi penelitian menggunakan pedoman wawancara semi-terstruktur. Metode pengambilan sampel yang digunakan adalah purposive sampling, dimana responden dipilih berdasarkan kriteria tertentu yang relevan dengan tujuan penelitian. Selanjutnya data dianalisis dengan menggunakan teknik analisis kualitatif, yakni analisis menggunakan model interaktif (interactive model analysis) yang teridri dari tiga komponen yaitu: (1) reduksi data, (2) penyajian data, dan (3) penarikan kesimpulan sebagai hasil penelitian yang menjawab fokus penelitian berdasarkan analisis data. Hasil penelitian menunjukkan bahwa konsep ekoeduwisata berbasis sumber daya lokal sebagai inovasi pendidikan lingkungan dapat diterapkan di TWA Gunung Kelam Sintang Kalimantan Barat.
Special education teacher resilience: A qualitative case study at special elementary school in Semarang Indonesia Fitriyati; Pudjibudojo , Jatie Kusmiati Kusna; Kartika, Aniva
JURNAL SPIRITS Vol 16 No 1 (2025): volume 16 n0 1 2025
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/spirits.v16i1.21176

Abstract

Teacher resilience plays a crucial role in sustaining special education, particularly amid high teacher turnover in special schools. This study aims to explore the meanings and dynamics that sustain the resilience of two senior teachers at a Special Needs Elementary School in Semarang, Indonesia, who have remained in the profession for over 12 years despite systemic limitations and emotional challenges. Grounded in an interpretivist–constructivist paradigm, this qualitative case study employed semi-structured in-depth interviews, non-participant classroom observations, and interviews with parents or guardians as source triangulation. Data were analyzed thematically with a constructivist lens to reveal the meanings of experience, capturing the embedded meanings in teachers' resilience withinspecial education settings. The analysis revealed six core themes: (a) transformation of motivation from economic needs to professional dedication, (b) enhanced self-worth through students' achievements,(c) development of a growth mindset, (d) emotional closeness with students, (e) sublimation of personal struggles into professional strength, and (f) collegial and organizational support. Furthermore,the research findings reveal a new contextual dimension, namely professional persistence, which represents teachers' determination to continue teaching despite facing structural and emotional obstacles in the local context of special schools in Semarang. This dimension emerges as a unique form of resilience, reflecting not only the ability to persist but also a conscious choice to continue professional commitment despite less than supportive working conditionssustainably. Thus, professional persistence broadens the understanding of teacher resilience as a contextual response rooted in their values, meanings, and professional identities.
Co-Authors Aniva Kartika avis, mairinal Desri, Nentien Elliza, Sri Hafizhah, Melisa Hayulita, Sri Istiqomah, Tri Pudjibudojo , Jatie Kusmiati Kusna Siti Khuzaimah