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All Journal Jurnal Isema : Islamic Educational Management Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Kosasih
Universitas Sangga Buana YPKP Bandung
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ANALYSIS OF THE IMPLEMENTATION OF LEAN MANAGEMENT METHOD TO IMPROVE PATIENT SATISFACTION (CASE STUDY OF HEART AND BLOOD VESSEL OUTPATIENT PATIENTS PARTICIPANTS OF BPJS KESEHATAN AT SYARIFAH AMBAMI RATO EBU BANGKALAN REGIONAL HOSPITAL) Muhammad Jauhari Wafi; Taufik Zulfikar; Rulia; Rukhiyat Syahidin; Vip Paramarta; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Outpatient cardiovascular services are among the healthcare services with high patient volumes, which may lead to process inefficiencies and decreased patient satisfaction, particularly among BPJS Health Insurance participants. Lean Management is considered a strategic approach to improving service efficiency and patient satisfaction through Waste elimination and continuous improvement. This study aimed to analyze the implementation of Lean Management, identify types of Waste, examine its impact on patient satisfaction, and explore the role of strategic management in supporting the sustainability of Lean Management in the outpatient cardiovascular clinic of RSUD Syarifah Ambami Rato Ebu Bangkalan. This study employed a qualitative design with a case study approach. Informants were selected using purposive sampling and included hospital management, healthcare staff, and patients. Data were collected through in-depth interviews, observations, and document review, and analyzed using thematic analysis. The results showed that Lean Management had been implemented through the application of Just-In-Time principles, 5S culture, Kaizen, and service digitalization. The main types of Waste identified were waiting time, administrative duplication, and service flow Bottlenecks. The implementation of Lean Management had a positive impact on patient satisfaction, particularly in terms of service flow clarity, procedural simplicity, and staff attitudes. However, waiting time and physical facility comfort remained key challenges.
THE INFLUENCE OF WORKPLACE SPIRITUALITY AND PSYCHOLOGICAL SAFETY ON HEALTHCARE WORKERS’ SERVICE INNOVATION Muranny Nurshyaliha Manurung; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20682680

Abstract

This study aims to analyze the effect of workplace spirituality and psychological safety on service innovation among healthcare workers using a literature review approach. The study is based on secondary data obtained from relevant scientific sources, including journals, books, and academic publications. The analysis focuses on identifying patterns, relationships, and key findings from previous studies related to workplace spirituality, psychological safety, and service innovation in healthcare settings. The results of the study indicate that workplace spirituality has a significant role in enhancing intrinsic motivation, meaningful work, and employee engagement, which contribute to the development of innovative behavior. Psychological safety is found to have a direct impact on service innovation by creating a work environment that encourages open communication, knowledge sharing, and risk-taking without fear of negative consequences. Both variables not only influence service innovation individually but also interact in a complementary manner. The combined effect of workplace spirituality and psychological safety creates a supportive work environment that strengthens creativity, collaboration, and continuous improvement. Healthcare workers who experience meaningful work and feel psychologically safe are more likely to generate, share, and implement innovative ideas in service delivery.
THE INFLUENCE OF SERVICE QUALITY AND MEDICAL STAFF WORKLOAD ON PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT AT KASIH IBU HOSPITAL SURAKARTA Alexander Nugroho Sulistya Wijoyo; Kosasih; Etty Sofia Mariati; Vip Paramarta
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

The Emergency Department (ED) is a critical hospital unit that requires fast, accurate, and high-quality services due to its direct involvement in emergency patient care. Patient satisfaction in the ED is influenced by the quality of services provided as well as the workload borne by medical staff. This study aims to analyze the effect of service quality and medical staff workload on patient satisfaction at the Emergency Department of Kasih Ibu Hospital Surakarta, both partially and simultaneously. This research employs a quantitative method with a survey approach. The study population consists of patients treated in the Emergency Department, with samples selected based on predetermined criteria. Data were collected using questionnaires measuring service quality dimensions (tangible, reliability, responsiveness, assurance, and empathy), medical staff workload, and patient satisfaction. Data analysis was conducted using descriptive analysis and multiple linear regression. The results indicate that service quality has a positive and significant effect on patient satisfaction, medical staff workload has a negative effect on patient satisfaction, and both service quality and workload simultaneously have a significant effect on patient satisfaction. These findings highlight the importance of improving service quality and managing medical staff workload effectively to enhance patient satisfaction in the Emergency Department.
Autonomy, Participation, and Transparency in SBM Significantly Enhance Teacher Performance: A Multiple Linear Regression Analysis Dian Andrayani; Sedarmayanti; Dety Mulyanti; Kosasih
Jurnal Isema : Islamic Educational Management Vol. 11 No. 1 (2026): Jurnal Islamic Educational Management
Publisher : Laboratorium Jurusan S1 Manajemen Pendidikan Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/isema.v11i1.54863

Abstract

This study aims to analyze and measure the partial and simultaneous effects of autonomy (X1), participation (X2), and transparency (X3) in School-Based Management (SBM) on teacher performance (Y) at SD Al-Irhaam, Bandung. A quantitative approach utilizing descriptive and verification methods was adopted. Data collection was carried out by distributing closed questionnaires to 28 teachers as census respondents. Ordinal data gathered from the Likert scale were transformed into interval data using the Method of Successive Interval (MSI) prior to multiple linear regression analysis. The results indicate that partially, autonomy (t = 2.714; p < 0.05), participation (t = 2.408; p < 0.05), and transparency (t = 4.400; p < 0.05) have positive and significant effects on teacher performance. Simultaneously, these three variables exert a significant influence (F = 30.116; p < 0.05) with a coefficient of determination (R^2) of 79.0%. These findings suggest that strengthening independent, participatory, and accountable school governance is an absolute prerequisite for advancing professionalism and instructional effectiveness among teachers in private Islamic educational institutions.
THE INFLUENCE OF WORK-LIFE BALANCE AND WORKLOAD ON JOB SATISFACTION OF HEALTHCARE WORKERS Ari Tri Utami; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20757240

Abstract

This study aims to analyze the influence of work-life balance and workload on job satisfaction among healthcare workers in a hospital (Hospital X). The research uses a quantitative approach with a cross-sectional design. The sample consists of 100 healthcare workers selected using purposive sampling. Data were collected through a structured questionnaire measured using a Likert scale. The data analysis technique employed multiple linear regression analysis, preceded by classical assumption tests, including normality, multicollinearity, and heteroscedasticity tests. The results of the study indicate that all research instruments are valid and reliable. Furthermore, the findings show that work-life balance has a positive and significant effect on job satisfaction, while workload has a negative and significant effect on job satisfaction. Simultaneously, work-life balance and workload significantly influence job satisfaction. The coefficient of determination (R²) shows that 46.4% of job satisfaction can be explained by the independent variables, while the remaining 53.6% is influenced by other factors not examined in this study. In conclusion, improving work-life balance and managing workload effectively are essential strategies to enhance job satisfaction among healthcare workers, which ultimately contributes to better healthcare service quality.
A SYSTEMATIC ANALYSIS OF THE INFLUENCE OF ACCURACY AND EASE OF USE ON USER SATISFACTION IN ELECTRONIC MEDICAL RECORDS Christina Wijaniputri; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20951017

Abstract

The implementation of Electronic Medical Records (EMR) systems has transformed healthcare services, yet user satisfaction remains a critical factor for successful adoption. This study aims to systematically analyze the effects of system accuracy and ease of use on user satisfaction at Hospital X. A quantitative explanatory approach was employed, with data collected from 100 healthcare professionals using a structured questionnaire. Validity and reliability tests confirmed the suitability of the instrument. Classical assumption tests, including normality, multicollinearity, and heteroscedasticity, indicated that the data met regression requirements. Multiple linear regression analysis revealed that system accuracy (β = 0.502, p < 0.01) and ease of use (β = 0.398, p < 0.01) have significant positive effects on user satisfaction. The F-test confirmed the simultaneous significance of both variables, and the coefficient of determination (R² = 0.684) showed that 68.4% of user satisfaction can be explained by these factors. The study concludes that both accuracy and usability are essential for enhancing user satisfaction, with accuracy having a slightly stronger impact. Optimizing data reliability and interface usability is crucial for maximizing the benefits of EMR systems in healthcare settings.
THE INFLUENCE OF ARTIFICIAL INTELLIGENCE IN DIAGNOSTIC SYSTEMS AND HEALTHCARE WORKERS’ DIGITAL COMPETENCE ON THE EFFICIENCY OF HOSPITAL SERVICES Astri Hindarti; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20736417

Abstract

This study aims to analyze the influence of Artificial Intelligence in diagnostic systems and the digital competence of healthcare workers on hospital service efficiency. The research employs a quantitative approach with an explanatory design to examine the causal relationships between variables. Data were collected through a structured questionnaire distributed to healthcare workers, including doctors, nurses, and administrative staff. The data were analyzed using IBM SPSS Statistics, applying validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results show that Artificial Intelligence in diagnostic systems has a positive and significant effect on hospital service efficiency. Similarly, the digital competence of healthcare workers also has a positive and significant influence on service efficiency. The simultaneous test (F-test) indicates that both variables jointly have a significant effect on hospital service efficiency. The coefficient of determination (R²) reveals that a substantial proportion of service efficiency can be explained by these two variables, while the remaining variance is influenced by other factors not examined in this study. These findings highlight that the integration of advanced technologies and the enhancement of human resource capabilities are essential in improving hospital service performance. The study suggests that hospitals should invest in the development of Artificial Intelligence systems as well as continuous training programs to strengthen the digital competence of healthcare workers. Such efforts are expected to support the achievement of efficient, effective, and high-quality healthcare services.
Co-Authors Alexander Nugroho Sulistya Wijoyo Ari Tri Utami Astri Hindarti Christina Wijaniputri Dety Mulyanti Dian Andrayani Etty Sofia Mariati Muhammad Jauhari Wafi Muranny Nurshyaliha Manurung Rukhiyat Syahidin Rulia Sedarmayanti Taufik Zulfikar Vip Paramarta