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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Shafira Widya Ramadhanti
Universitas Negeri Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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GROUP DYNAMICS IN VIRTUAL TEAMS: A SYSTEMATIC REVIEW OF COLLABORATION, CONFLICT, AND INNOVATION Yohanes Wibisono; Shafira Widya Ramadhanti; Dina Maria Ulfa; Sopiah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i4.3118

Abstract

The shifting landscape of work due to digitalization has made virtual teams a primary organizational structure in global enterprises. However, group dynamics within such teams remain a challenge, particularly in terms of collaboration, conflict, and innovation. This study aims to examine the interrelationship among these three variables through a systematic review of 43 peer-reviewed journal articles indexed in Scopus over the past five years. Utilizing a Systematic Literature Review (SLR) approach based on the PRISMA protocol, the data were analyzed descriptively, thematically, and conceptually. The findings indicate that effective collaboration is influenced by work structure, trust, and leadership, while conflict plays a dual role as both an obstacle and a trigger for innovation. This review proposes a conceptual model titled the "Virtual Team Dynamics Triad," mapping the relationship between collaboration, conflict, and innovation, with trust, leadership, and digital competence serving as moderating factors. Theoretically, this study enriches dynamic models of virtual team functioning, and practically, it offers recommendations for work design, training, and organizational policy. Future research is encouraged to test this model in cross-cultural settings and through multilevel approaches.
THE IMPACT OF BALANCED SCORECARD IMPLEMENTATION ON PERFORMANCE IN MANUFACTURING AND SERVICE SECTORS: A SYSTEMATIC LITERATURE REVIEW (2019–2024) Shafira Widya Ramadhanti; Sopiah; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19968409

Abstract

This study aims to examine the impact of Balanced Scorecard (BSC) implementation on organizational performance in manufacturing and service sectors through a Systematic Literature Review (SLR). The study adopts the PRISMA framework to systematically identify, screen, and analyze relevant literature published between 2019 and 2024. A total of 31 empirical articles were selected from reputable databases such as Scopus, Emerald Insight, and ScienceDirect. The findings indicate that the Balanced Scorecard is an effective strategic management tool that enhances organizational performance by integrating financial and non-financial perspectives, including customer satisfaction, internal processes, and learning and growth. In the manufacturing sector, BSC improves operational efficiency, productivity, and product quality, while in the service sector it strengthens customer satisfaction, transparency, and employee engagement. However, several challenges remain, such as limited managerial support, weak integration across perspectives, and insufficient focus on learning and growth dimensions. This study contributes by providing comprehensive insights into best practices, implementation challenges, and research gaps, as well as offering recommendations for future studies to develop sector-specific performance indicators and explore long-term impacts of BSC implementation.
Co-Authors Arief Noviarakhman Zagladi Dina Maria Ulfa Sopiah, Sopiah Yohanes Wibisono