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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Dina Maria Ulfa
Universitas Negeri Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Digitalisasi dan Legalitas Praktik Dokter Gigi untuk Penguatan Daya Saing Layanan Kesehatan Pada Family Dental Care Dina Maria Ulfa; Intan Umull Magfira Sary; Agung Winarno; Agus Hermawan
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 4 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i4.8741

Abstract

Small and medium enterprises (SMEs) in the healthcare sector, including independent dental practices, have experienced significant growth following the COVID-19 pandemic due to increased public awareness of disease prevention. However, this sector still faces challenges in complying with legal regulations and adapting to digital innovation to maintain competitiveness. Provisions such as the Medical Practice Law and various regulations from the Minister of Health require compliance with facility standards, medical waste management, and patient protection as requirements for obtaining operational permits. Furthermore, utilising digital technology through online promotions, social media, and electronic communications is a crucial strategy for attracting younger generations and building a professional image. Studies show that this approach can strengthen public engagement and trust in healthcare services. The case of the relocation of a family dental clinic in Malang City illustrates these challenges, particularly in terms of legal compliance and the use of digital media. Through a legal and digitalisation assistance programme, the clinic was supported in preparing legal documents such as hazardous waste agreements, pharmacy partnerships, and standard operating procedures. Furthermore, a digital marketing strategy was designed to strengthen brand identity and increase engagement on social media. As a result, the clinic demonstrated significant progress in legal readiness and improved digital image, although minor improvements are still needed. This programme demonstrates that the synergy between regulatory compliance and digital transformation can be a crucial foundation for the sustainability and competitiveness of healthcare SMEs in the modern era.
GROUP DYNAMICS IN VIRTUAL TEAMS: A SYSTEMATIC REVIEW OF COLLABORATION, CONFLICT, AND INNOVATION Yohanes Wibisono; Shafira Widya Ramadhanti; Dina Maria Ulfa; Sopiah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i4.3118

Abstract

The shifting landscape of work due to digitalization has made virtual teams a primary organizational structure in global enterprises. However, group dynamics within such teams remain a challenge, particularly in terms of collaboration, conflict, and innovation. This study aims to examine the interrelationship among these three variables through a systematic review of 43 peer-reviewed journal articles indexed in Scopus over the past five years. Utilizing a Systematic Literature Review (SLR) approach based on the PRISMA protocol, the data were analyzed descriptively, thematically, and conceptually. The findings indicate that effective collaboration is influenced by work structure, trust, and leadership, while conflict plays a dual role as both an obstacle and a trigger for innovation. This review proposes a conceptual model titled the "Virtual Team Dynamics Triad," mapping the relationship between collaboration, conflict, and innovation, with trust, leadership, and digital competence serving as moderating factors. Theoretically, this study enriches dynamic models of virtual team functioning, and practically, it offers recommendations for work design, training, and organizational policy. Future research is encouraged to test this model in cross-cultural settings and through multilevel approaches.
WORKLOAD ANALYSIS FOR HUMAN RESOURCE OPTIMIZATION IN PRIMARY HEALTHCARE CLINIC X Dina Maria Ulfa; Syihabudhin; Sopiah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 6 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i6.4537

Abstract

This study investigates workload distribution and staffing adequacy as the foundation for optimizing human resources in Primary Healthcare Clinic X. Increasing service demands and diverse job characteristics across clinical and administrative units have highlighted potential imbalances in workforce allocation. Using a descriptive qualitative design supported by quantitative workload-analysis techniques, this research integrates the Full-Time Equivalent (FTE) method and the Workload Indicators of Staffing Need (WISN) approach to provide an evidence-based assessment of staffing requirements. Data was obtained through semi-structured interviews, direct observations of work processes, and analysis of organizational documents, followed by thematic analysis and methodological triangulation to ensure validity and reliability. The results reveal that workload imbalances are not uniform across units. Clinical roles—such as registration staff, nurses, general practitioners, and dentists—experience peak-hour surges and external service demand that justify maintaining existing staffing levels despite numerical surpluses. In contrast, several administrative and support positions, including facilities management, personnel administration, and sterilization, show significant underload and prolonged idle time. FTE and WISN calculations indicate that two positions can be reduced without affecting service quality: one from the sterilization unit and one from the resource subdivision through the consolidation of periodic administrative tasks. The study concludes that human-resource optimization requires a unit-specific approach integrating workload analysis with strategic job redesign and structural alignment. The findings offer practical implications for workforce planning, efficiency improvement, and organizational sustainability in healthcare service settings.
Co-Authors Agus Hermawan Intan Umull Magfira Sary Shafira Widya Ramadhanti Sopiah, Sopiah Syihabudhin Yohanes Wibisono