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DAMPAK KOMUNIKASI INTERPERSONAL PADA KEPUASAN PELANGGAN DI CV. TIRTA MAKMUR UNGARAN JAWA TENGAH Hendrajaya; Erna Nur Wahidah; C. Susmono Widagdo; Enik Rahayu; Hendrajaya Hendrajaya
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v5i5.11408

Abstract

Investigating the connection between interpersonal communication and customer satisfaction at CV in Tirta Makmur Ungaran, Central Java, is the goal of this study. This study's research methodology is quantitative. The research's data source was primary survey data obtained through the distribution of questionnaires. Customers of CV. Tirta Makmur Ungaran, Central Java are the research subjects. Non-probability sampling was used to obtain data, and 100 respondents were given questionnaires. Validity and reliability tests are used in this study's testing, and the t-test is used for hypothesis testing and basic linear analysis tests in the analytic tools. The study's findings show that interpersonal communication significantly and favorably affects customer satisfaction at CV. Tirta Makmur Ungaran, Central Java.
Pengaruh Kualitas Pelayanan dan dan Fasilitas terhadap Kepuasan Pengunjung Kolam Renang Sri Nugroho Glodogan Santriani Lugu; Hendrajaya Hendrajaya
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 9, No 1 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v9i1.3146

Abstract

Artikel ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan fasilitas terhadap kepuasan pengunjung Kolam Renang Sri Nugroho Glodogan. Masalah difokuskan pada pentingnya peningkatan kualitas pelayanan dan penyediaan fasilitas dalam menciptakan kepuasan pengunjung pada objek wisata kolam renang yang dikelola secara lokal. Guna mendekati masalah ini digunakan teori kualitas pelayanan dari Parasuraman, Zeithaml, dan Berry, teori fasilitas dari Lupiyoadi, serta teori kepuasan pelanggan dari Kotler dan Keller. Penelitian menggunakan pendekatan kuantitatif dengan desain explanatory research. Populasi penelitian berjumlah 250 pengunjung dengan sampel sebanyak 154 responden yang ditentukan menggunakan rumus Slovin dan teknik accidental sampling. Data dikumpulkan melalui penyebaran kuesioner dan dianalisis menggunakan regresi linier berganda dengan bantuan IBM SPSS Statistics 26. Hasil penelitian menunjukkan bahwa kualitas pelayanan (? = 0,755; B = 0,517) dan fasilitas (? = 0,958; B = 0,684) berpengaruh positif terhadap kepuasan pengunjung, dengan kemampuan model menjelaskan variasi kepuasan sebesar 64,5% (R² = 0,645). Fasilitas merupakan variabel yang memberikan pengaruh lebih besar dibandingkan kualitas pelayanan. Kebaruan penelitian ini terletak pada pengujian kedua variabel tersebut pada objek wisata kolam renang yang dikelola secara lokal, yang masih jarang diteliti. Kajian ini memberikan kontribusi teoretis dalam memperkuat hubungan antara kualitas pelayanan, fasilitas, dan kepuasan pengunjung pada sektor wisata rekreasi, serta memberikan kontribusi praktis bagi pengelola dalam merumuskan strategi peningkatan kualitas pelayanan dan pengembangan fasilitas untuk meningkatkan kepuasan dan loyalitas pengunjung.
Gaya Kepemimpinan Kepala Desa dan Lingkungan Kerja dalam Mendukung Motivasi Kerja Perangkat Desa Sirau Nur Mawan; Hendrajaya Hendrajaya
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 9, No 1 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v9i1.3184

Abstract

This study aims to analyze the village head's leadership style, working environment conditions, and their relationship with the work motivation of village officials in Sirau Village, Karangmoncol District, Purbalingga Regency. The research focuses on the village head's leadership practices, physical and non-physical working environment conditions, and the officials' experiences in fostering work motivation while carrying out village governance duties. The study employs Northouse’s leadership theory, Robbins and Judge’s work motivation theory, and Sedarmayanti’s working environment theory as the analytical framework. A qualitative approach with a descriptive research design was utilized. Data were collected through observation, in-depth interviews, and documentation involving seven informants selected via purposive sampling. Data analysis followed the interactive model proposed by Miles, Huberman, and Saldaña, comprising data collection, data condensation, data display, and conclusion drawing/verification. The results indicate that the Sirau Village Head employs a leadership style characterized by participative and democratic approaches, evidenced by open communication, the involvement of officials in decision-making, the provision of direction, leading by example, mentoring, and the appreciation of work outcomes. Findings regarding the working environment reveal that both physical and non-physical conditions shape the officials' work experiences—specifically concerning workspace comfort, the availability of supporting facilities, interpersonal relationships, communication, teamwork, and the overall work atmosphere. Officials perceive these conditions as factors that foster comfort and enthusiasm in performing their duties. Work motivation is manifested through discipline, responsibility, work spirit, commitment, and enthusiasm in delivering services to the community. Overall, the findings demonstrate a link between participative leadership practices, a supportive working environment, and the work motivation experienced by village officials in executing governance tasks and serving the community.