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All Journal Jurnal Pengabdian Masyarakat EXCELLENT HEALTH JOURNAL
Ramadhani, Elsha Fadhika Dwi
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Computer Science & IT Education Environmental Science Health Professions Nursing Public Health Social Sciences Other

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Analysis Of Patient Satisfaction With Pharmacy Services At Sail Health Center, Pekanbaru Sinata , Novia; Laia, Cindy Oktaviana; Ramadhani, Elsha Fadhika Dwi; Marlina, Leni; Siregar, Lisa Andriyani; Ricardo, Nadira Atiqah
Excellent Health Journal Vol. 3 No. 2 (2025): JUNI 2025
Publisher : LPPI Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/excellent.v3i2.146

Abstract

Patient satisfaction issues with pharmaceutical installations can vary, including service quality, communication, waiting time, and other factors related to pharmaceutical services. Factors such as reliability, responsiveness, empathy, assurance, and physical evidence greatly influence patient satisfaction. This study aims to describe the level of patient satisfaction with the services provided at the Sail Pekanbaru Health Center Pharmacy Installation. Data were collected through questionnaires given to 50 patients who came for treatment and met the inclusion criteria in the period 28 October - 1 November 2024. The questionnaire was compiled based on the modified SERVQUAL method, with five variables, namely reliability, responsiveness, empathy, assurance, and tangible. Each variable consists of 4 questions. The results of sociodemographic data show that the majority of respondents are aged 17–40 years (52%), female (74%), have secondary education (56%), and work in the informal sector or are unemployed (42%). The results showed that in all dimensions, most respondents were satisfied with the services provided. The highest average level of satisfaction was in the tangible dimension with 42.5% of respondents stating very satisfied, and the lowest in the responsiveness dimension with 26% of respondents stating very satisfied. Although there were some notes on the aspects of supporting facilities and the comfort of the waiting room, in general patients stated that they were satisfied with the pharmaceutical services at the Sail Health Center.
MEMANFAATAN INFUSED WATER UNTUK MENCEGAH DEHIDRASI DAN DETOKSIFIKASI TUBUH Dewi, Ratna Sari; Nasution, Musyirna Rahmah; Agustini, Tiara Tri; Arundita, Silvy; Anggraini, Annisa Fitri; Febrian, Dyan; Manik, Dhea Putri Bertuah Br; Ramadhani, Elsha Fadhika Dwi; Hanifa, Elvi; Afnita, Fakhiratunnisa; Diwa, Resi Oktamara; Nabilla, Vivi Gita; Amnan, Wekis Raya; Azhari, Weriska Restu
BESIRU : Jurnal Pengabdian Masyarakat Vol. 2 No. 5 (2025): BESIRU : Jurnal Pengabdian Masyarakat, Mei 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v2i5.1263

Abstract

Infused water merupakan salah satu cara untuk menjaga kesehatan dengan mudah. Memperbanyak meminum air dan mengonsumsi buah-buahan merupakan salah satu cara menjaga kesehatan. Tujuan kegiatan ini adalah memberikan pemahaman kepada masyarakat tentang manfaat infused water serta mengedukasi masyarakat bagaimana cara pembuatan infused water yang benar sehingga diharapkan program pengabdian masyarakat ini dapat meningkatkan derajat kesehatan masyarakat. Kegiatan pengabdian ini dilaksanakan pada haru minggu, 13 oktober 2024 di Car Free Day, Jalan Sudirman Pekanbaru, dengan tema “Pemanfaatan Infused Water Untuk Mencegah Dehidrasi Dan Detoksifikasi Tubuh” dengan pembagian leaflet, edukasi secara lisan terkait judul diangkat dan diakhiri dengan pembagian infused water. Hasil dari pemberian edukasi yang signifikan mengenai Infused Water kepada Masyarakat. Berdasarkan hasil pre-test dan post-test yang melibatkan 55 responden. Dari hasil uji statistic Wilcoxon juga menunjukan perbedaan yang signifikan antara tingkat pengetahuan sebelum dan sesudah edukasi (p-value < 0,05). Secara tidak langsung penyuluhan ini memberikan dampak yang baik untuk Masyarakat agar dapat selalu menerapkan mengkonsumsi infused water setiap hari.
Co-Authors Afnita, Fakhiratunnisa Agustini, Tiara Tri Amnan, Wekis Raya Anggraini, Annisa Fitri Arundita, Silvy Azhari, Weriska Restu Diwa, Resi Oktamara Febrian, Dyan Hanifa, Elvi Laia, Cindy Oktaviana Leni Marlina Manik, Dhea Putri Bertuah Br Nabilla, Vivi Gita Nasution, Musyirna Rahmah Ratna Sari Dewi Ricardo, Nadira Atiqah Sinata, Novia Siregar, Lisa Andriyani