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All Journal Jurnal Pengabdian Masyarakat EXCELLENT HEALTH JOURNAL
Ricardo, Nadira Atiqah
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Computer Science & IT Education Environmental Science Health Professions Nursing Public Health Social Sciences Other

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Analysis Of Patient Satisfaction With Pharmacy Services At Sail Health Center, Pekanbaru Sinata , Novia; Laia, Cindy Oktaviana; Ramadhani, Elsha Fadhika Dwi; Marlina, Leni; Siregar, Lisa Andriyani; Ricardo, Nadira Atiqah
Excellent Health Journal Vol. 3 No. 2 (2025): JUNI 2025
Publisher : LPPI Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/excellent.v3i2.146

Abstract

Patient satisfaction issues with pharmaceutical installations can vary, including service quality, communication, waiting time, and other factors related to pharmaceutical services. Factors such as reliability, responsiveness, empathy, assurance, and physical evidence greatly influence patient satisfaction. This study aims to describe the level of patient satisfaction with the services provided at the Sail Pekanbaru Health Center Pharmacy Installation. Data were collected through questionnaires given to 50 patients who came for treatment and met the inclusion criteria in the period 28 October - 1 November 2024. The questionnaire was compiled based on the modified SERVQUAL method, with five variables, namely reliability, responsiveness, empathy, assurance, and tangible. Each variable consists of 4 questions. The results of sociodemographic data show that the majority of respondents are aged 17–40 years (52%), female (74%), have secondary education (56%), and work in the informal sector or are unemployed (42%). The results showed that in all dimensions, most respondents were satisfied with the services provided. The highest average level of satisfaction was in the tangible dimension with 42.5% of respondents stating very satisfied, and the lowest in the responsiveness dimension with 26% of respondents stating very satisfied. Although there were some notes on the aspects of supporting facilities and the comfort of the waiting room, in general patients stated that they were satisfied with the pharmaceutical services at the Sail Health Center.
PENINGKATAN KESADARAN MASYARAKAT TENTANG KOSMETIK PALSU MELALUI EDUKASI PENYULUHAN DI STADION UTAMA RIAU Fadhli, Haiyul; Frimayanti, Neni; Husnawati, Husnawati; Ningsih, Yozi Fiedya; Aryani, Fina; Fatmalia, Anggun; Anggraeni, Ica Winanda; Siregar, Lisa Andriyani; Ricardo, Nadira Atiqah; Fadillah, Nurul; Iriani, Revy; Sari, Rinita; Sitanggang, Sarah Dianora; Ruska, Shinta Liana
BESIRU : Jurnal Pengabdian Masyarakat Vol. 2 No. 5 (2025): BESIRU : Jurnal Pengabdian Masyarakat, Mei 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v2i5.1174

Abstract

Kosmetik palsu merupakan masalah kesehatan yang serius di Indonesia, menyababkan efek samping seperti iritasi kulit, alergi dan keracunan. Penelitian ini bertujuan untuk meningkatjan kesadaran masyarakat tentang bahaya kosmetik palsu melalui edukasi penyuluhan. Metode penelitian menggunakan pendekatan kualitatif dengan teknik penyuluhan dan pemberian leaflet kepada 60 responden di Stadion Utama Riau. Hasil penelitian menunjukkan peningkatan kesadaran masyarakat tentang kosmetik palsu setelah penyuluhan dengan signifikansi (p<0,5). Hasil penelitian ini menekankan pentingnya edukasi dan penyuluhan dalam meningkatkan kesadaran masyarakat tentang kosmetik palsu. Oleh karena itu, perlu dilakukan upaya lanjutan untuk meningkatkan kesadaran dan pencegahan penggunaan kosmetik palsu di masyarakat
Co-Authors Anggraeni, Ica Winanda Fatmalia, Anggun Fina Aryani, Fina Haiyul Fadhli Husnawati Husnawati Iriani, Revy Laia, Cindy Oktaviana Leni Marlina Neni Frimayanti Ningsih, Yozi Fiedya Nurul fadillah, Nurul Ramadhani, Elsha Fadhika Dwi Ruska, Shinta Liana Sari, Rinita Sinata, Novia Siregar, Lisa Andriyani Sitanggang, Sarah Dianora